Covid-19 Update – we are currently rolling out virtual versions of all our events. Please be assured that all bookings will be honoured and will have access to the valuable content shared by our expert trainers.

When a diverse group of people come together, differing cultures, norms, behaviours and attitudes invariably lead to issues. When these result in disputes, the effectiveness and productivity of the parties involved is impacted, but there may also be wider implications for the business. Resolving disputes at the earliest possible moment is critical to restoring relationships and a positive work culture.

Current disciplinary and grievance procedures are generally focused on process rather than people and tend to be adversarial in nature. By contrast, the mediation process is designed to bring individuals together in a safe environment to discuss the real issues and their needs for resolution. Of course this looks very different in a COVID-19 world, and there will space to discuss how best to provide this service in such volatile circumstances. 

The course will help participants understand the nature of conflict, the process of mediation and the skills needed to successfully mediate. Participants will learn, observe and practice the techniques of mediation. 

Who’s it for?

Anyone interested in learning more about this positive approach to resolving disputes in the workplace. This includes you, if you are a:

• Manager
• HR professional
• Trade union official
• Lawyers
• Business adviser