Covid-19 Update – we are currently rolling out virtual versions of all our events. Please be assured that all bookings will be honoured and will have access to the valuable content shared by our expert trainers.
When a diverse group of people come together, differing cultures, norms, behaviours and attitudes invariably lead to issues. When these result in disputes, the effectiveness and productivity of the parties involved is impacted, but there may also be wider implications for the business. Resolving disputes at the earliest possible moment is critical to restoring relationships and a positive work culture.
Current disciplinary and grievance procedures are generally focused on process rather than people and tend to be adversarial in nature. By contrast, the mediation process is designed to bring individuals together in a safe environment to discuss the real issues and their needs for resolution. Of course this looks very different in a COVID-19 world, and there will space to discuss how best to provide this service in such volatile circumstances.
The course will help participants understand the nature of conflict, the process of mediation and the skills needed to successfully mediate. Participants will learn, observe and practice the techniques of mediation.
Who’s it for?
Who’s it for?
Who’s it for?
Anyone interested in learning more about this positive approach to resolving disputes in the workplace. This includes you, if you are a:
Trade union official
Explore the causes, impact and implications of conflict in the workplace
Define and scope what is meant by mediation; identify its value and benefits
Consider when and how to apply mediation
Learn the mediation process, the role of the mediator and stakeholders
Appreciate the importance of confidentiality, impartiality and voluntarism
Identify key skills utilised in mediation and how they are applied
Recognise potential ‘derailers’ and how to address
Coffee and registration
Welcome, Introductions and Objectives for the day
What is Conflict?
What Is Mediation?
Principle of Mediation – Confidential, Impartial, Voluntary
Role of the Mediator & Other Stakeholders
Key stages of the Mediation Process
Utilising key skills for effective mediation – active listening, use of body language, rephrasing etc
How did it feel
What worked well: what needs practice
HR/Change Management Consultant
Paul is an international HR specialist, executive coach and mentor with over thirty years experience in senior HR roles for organizations including Unisys, Sun Microsystems and General Electric (GE), building and leading diverse global teams. He has extensive experience in organisational restructuring and change management, including moving Sun Microsystems from a regionally focused HR function to a global delivery model with over five hundred HR employees in fifty countries.
Paul is also an experienced trainer in HR processes and delivers Symposium workshops providing investigation, mediation and disciplinary skills to HR practitioners at all levels. Paul offers consultancy on HR strategy, organisational design and development and change management as well as the design and management of day-to-day HR processes.
Paul is a graduate in economics with honours from the University of Bristol, a Fellow of the Chartered Institute of Personnel and Development (CIPD) and a masters graduate from the Ashridge Business School.
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