Duncan Lewin is an ex-Deloitte consultant specialised in helping people improve their skills in giving and receiving feedback, managing conflict more productively and handling difficult conversations.
A former ‘feedback-phobic’, Duncan was terrible at handling feedback and criticism. Like many, he had two ways of responding: aggressive and argumentative, or passive and resentful. Neither worked, and both left him stressed.
Eventually the stress got too much and he began a deep, personal journey in finding a new way of relating to feedback and conflicting opinions.
The results have been startling:
- Duncan now actively seeks feedback;
- feels comfortable with conflict;
- and has learnt how to handle even the most difficult conversations with (he hopes!) assertiveness and grace.
He works with a range of clients including BT, Accenture, Exxon Mobil and Canary Wharf Group.
Nicholas J Higgins is an expert in human capital management and organisational behaviour/performance. He is the world’s leading pioneer of value-based HR and is also the main architect behind the groundbreaking Management Pathfinder/HCM Evaluator® and Employee Engagement 5D® solutions. Other innovations include the VB-HR™ Rating/Profiler, Human Capital Reporting Standards (GHCRS2006) and the Human Capital Composite Index (HCCI™).
Nicholas is currently authoring two publications: ‘Employee Engagement: The Definitive Guide’ (due 2012) and ‘The Human Capital Management Manifesto’ (due 2012). He is a regular speaker and has written a number of industry-related articles and reports, being widely regarded as a rising influence in the field of human capital.
Nicholas is also the Dean of the International School of Human Capital Management and technical editor of The Journal of Applied Human Capital Management – a dedicated journal for Practitioners. Seminal papers include ‘Competitive Advantage through Strategic Human Capital Management’, ‘Devising an HCM Strategy’, ‘Employee Engagement’ (various), ‘Evidence-based Leadership’, ‘Organisation Engagement: Evaluating your human capital management signature’, ‘Brave New HR World’, ‘Real HR Transformation’ and ‘HR Operational Excellence’.
A veteran of 250+ projects over the last 15 years, his global clients include a significant number of FTSE 100/Euro300/S&P500 companies. He has also worked with various organisations in the NHS, Higher Education, and Local Government. Implemented projects include a range of human capital management/measurement related areas, leadership, employee engagement and productivity, HR strategy/transformation, through to value based management and customer relationship management.
He is a DrHCMI, holds an MSc in Finance from the London Business School, and an MBA and Diploma in Management from the Open Business School. He is a Chartered Manager by profession (MCMI) and a member of the Society for Human Resource Management (SHRM US).
He has previously worked at top global consulting firms PriceWaterhouseCoopers (Human Capital Management), Towers Perrin (Strategy & Organisation) and Watson Wyatt (Human Capital Measurement). This spell in management consulting followed a successful management career in financial services spanning 15 years running various growth operations incorporating both organic and acquisition strategies.
Peter Smith has worked in the addictions field for over 25 years, he is one of the UK’s leading experts on workplace drug and alcohol concerns.
He has more than 12 years experience acting in a consultancy capacity both in the UK and overseas consulting on the development of workplace drug and alcohol policies; the delivery of staff treatment programmes; and company training and development projects.
Peter has worked with a broad range of companies from SME’s to large private and public sector organisations across the UK and with multinational corporations all over the world. Having worked in sectors, including; manufacturing and production, logistics and public transport, aerospace and defense, technology, IT and computing, consultancy firms and other organisations.
He is currently a member of an RCGP (Royal College of General Practitioners) advisory panel supporting the development of GP training and a member of a Responsibility in Gambling Fund (RGF) steering group. Peter is also the Development Director at a drug and alcohol treatment centre: a GAMNOS Advisory Group member; and a RCGP Gambling Awareness Advisory Board member.
All of Peter’s training courses are fully bespoke and tailored to the individual needs of the particular organisation. Some of the broad topics that Peter can cover include:
- Basic Skills for Managers
- Alcohol and Drug Awareness
- What is Addiction? Signs and Symptoms of Addiction
- The Impact of Addiction
- How to Manage Alcohol and Drug Problems
- Relapse Prevention and Supporting Recovery
In addition to the above Peter can provide sessions that are medically focused. He is also able to offer some insights from past patients with their experiences of workplace drink and drug using scenarios.
Jon is a leading specialist in strategic people management and organizational development issues. He regularly speaks and provides training in Europe, the US, the Middle East and Asia and has also lectured on strategic management, change management and human resources on executive MBA courses across Europe.
He is the author of Strategic HCM: Creating value through people (2006) and is currently completing a second book called Social advantage. He also posts regularly to blogs with these same titles and has recently been recognized as the top global online influencer in talent management.
Before working with Symposium, Jon served as Director of Human Capital Consulting, Europe for Buck Consultants / ACS, as Head of HR Consulting for Penna and as International HR Director for Ernst & Young after working as an IT and change management consultant for Andersen Consulting. Jon delivers a number of Symposium training workshops on HR issues such as business partnering, workforce planning, business and HR process design, organizational design and development and HR innovation.
Jon has a BA in Psychology, a Masters in Engineering and an MBA. He is a Fellow of the Chartered Institute of Personnel and Development (CIPD).
Ben has worked in the recruitment industry for more than 15 years. He began at Hays as a Recruitment Consultant in 2000, before running Hays’ in-house recruitment team, responsible for sourcing around 700 graduate hires every year. He then joined a European field marketing group as Head of Recruitment, before joining Motorola as Head of Recruitment for Northern Europe.
More recently, Ben became a Client Director at global RPO business Alexander Mann Solutions, managing recruitment operations and client delivery at Prudential, Cable&Wireless and Ericsson. In this role he had sole responsibility for P&Ls totalling around £25m per annum.
In 2008, Ben joined the GradWeb, the UK’s leading graduate / future talent recruitment outsourcing and technology business. As a board director, he steered the company through the recession, achieving c.80% revenue growth and a significant increase in profitability. Within this role, Ben consulted with many of the UK’s largest graduate and apprentice employers, including almost half of the Times Top 100 employers. In 2014, Ben set up as a consultant, helping recruitment teams – both in-house and outsourced – to become better at talent acquisition and management.
Ben has a Bachelor’s degree in Latin and Ancient History, and is a qualified Prince 2 Practitioner. He speaks regularly on the subject of millennials / Generation Z at events run by the likes of the CIPD, the Association of Graduate Recruiters, the Forum for In-house Recruitment Managers (the FIRM) and Symposium Events. He has published numerous articles in HR Grapevine, OnRec and Graduate Recruiter magazines.