Duncan Lewin is an ex-Deloitte consultant specialised in helping people improve their skills in giving and receiving feedback, managing conflict more productively and handling difficult conversations.
A former ‘feedback-phobic’, Duncan was terrible at handling feedback and criticism. Like many, he had two ways of responding: aggressive and argumentative, or passive and resentful. Neither worked, and both left him stressed.
Eventually the stress got too much and he began a deep, personal journey in finding a new way of relating to feedback and conflicting opinions.
The results have been startling:
- Duncan now actively seeks feedback;
- feels comfortable with conflict;
- and has learnt how to handle even the most difficult conversations with (he hopes!) assertiveness and grace.
He works with a range of clients including BT, Accenture, Exxon Mobil and Canary Wharf Group.
Jon is a leading specialist in strategic people management and organizational development issues. He regularly speaks and provides training in Europe, the US, the Middle East and Asia and has also lectured on strategic management, change management and human resources on executive MBA courses across Europe.
He is the author of Strategic HCM: Creating value through people (2006) and is currently completing a second book called Social advantage. He also posts regularly to blogs with these same titles and has recently been recognized as the top global online influencer in talent management.
Before working with Symposium, Jon served as Director of Human Capital Consulting, Europe for Buck Consultants / ACS, as Head of HR Consulting for Penna and as International HR Director for Ernst & Young after working as an IT and change management consultant for Andersen Consulting. Jon delivers a number of Symposium training workshops on HR issues such as business partnering, workforce planning, business and HR process design, organizational design and development and HR innovation.
Jon has a BA in Psychology, a Masters in Engineering and an MBA. He is a Fellow of the Chartered Institute of Personnel and Development (CIPD).
Ben has worked in the recruitment industry for more than 15 years. He began at Hays as a Recruitment Consultant in 2000, before running Hays’ in-house recruitment team, responsible for sourcing around 700 graduate hires every year. He then joined a European field marketing group as Head of Recruitment, before joining Motorola as Head of Recruitment for Northern Europe.
More recently, Ben became a Client Director at global RPO business Alexander Mann Solutions, managing recruitment operations and client delivery at Prudential, Cable&Wireless and Ericsson. In this role he had sole responsibility for P&Ls totalling around £25m per annum.
In 2008, Ben joined the GradWeb, the UK’s leading graduate / future talent recruitment outsourcing and technology business. As a board director, he steered the company through the recession, achieving c.80% revenue growth and a significant increase in profitability. Within this role, Ben consulted with many of the UK’s largest graduate and apprentice employers, including almost half of the Times Top 100 employers. In 2014, Ben set up as a consultant, helping recruitment teams – both in-house and outsourced – to become better at talent acquisition and management.
Ben has a Bachelor’s degree in Latin and Ancient History, and is a qualified Prince 2 Practitioner. He speaks regularly on the subject of millennials / Generation Z at events run by the likes of the CIPD, the Association of Graduate Recruiters, the Forum for In-house Recruitment Managers (the FIRM) and Symposium Events. He has published numerous articles in HR Grapevine, OnRec and Graduate Recruiter magazines.
Julia has worked in the creative marketing and branding design industry for over twenty years. She is the co-author of two ‘teach yourself guidebooks’ to branding; Create the Perfect Brand (2010) and Successful Brand Management (2014), and began her career in marketing with campaigns for Samsung, Telewest, MG Rover and ICL. Since 1996, she has worked as a consultant with hundreds of businesses to help them realize the potential of their brands through consultancy, seminars and training workshops. She has co-written and developed a series of Symposium training workshops on brand strategy and the employer brand for HR practitioners.
Julia is a member of the Chartered Institute of Marketing (CIM) and a business studies graduate from the University of Greenwich, for whom she is also an active mentor for their student careers mentoring scheme.
Paul Hitchens is a highly experienced marketing and brand consultant and the co-author of Create the Perfect Brand (2010) and Successful Brand Management (2014), ‘teach yourself’ guidebooks to branding. He has extensive experience in branding, including manufacturing and service brands, and has created and implemented brand strategies for new business ventures, start-ups and established organisations. After a successful agency career that included an award-winning recruitment campaign at the PA Consulting Group and Automotive Branding at Wolf-Olins, he became a founding partner of the brand consultancy Verve Interactive Ltd.
Paul is a member and course director with the Chartered Institute of Marketing (CIM) and has lectured at the Henley Business School, presenting the brand module for the MSc in strategic marketing leadership. He has contributed articles on branding to business journals including Management Today and Start Your Business magazine and has been interviewed on both television and radio regarding corporate branding.
As well as consulting, Paul currently delivers Symposium training workshops on employer branding and brand experience for HR professionals.