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Employee Engagement 2015 Webinars


If the “disengaged” are killing your organisation’s productivity today, don’t panic, you are not alone! Only 14% of employees worldwide are highly engaged in their jobs.

This summit offered expert advice from leading engagement professionals.  It featured best practice case studies demonstrating how you can implement cost effective and sustainable engagement initiatives to ensure that your employees stay with your organisation and deliver maximum results.

A streamed audio file and slide presentations from the conference.

Fifteen sessions recorded live at the event.

SKU: HR176-00 Category: Tags: , ,


Type: Presentation recorded at conference
Format: Clickable slide presentations plus streamed audio file only
Duration: 15 sessions – varying lengths

Where to find the presentations

Once you have paid, login and then return to this page.  A tab will appear above with links to the presentations.


Expert advice from leading engagement professionals…

As the job market continues to improve, more opportunities are available for employees to move to new pastures. According to “Engage for Success” almost four out of five companies are focused on improving employee engagement in order to motivate employees, aid retention and improve morale.

This summit offered expert advice from leading engagement professionals.  It featured best practice case studies demonstrating how you can implement cost effective and sustainable engagement initiatives to ensure that your employees stay with your organisation and deliver maximum results.

Learn new employee motivation techniques including:

  1. Turn around low levels of engagement and encourage engaging behaviours
  2. Transform your workplace culture to one which has high engagement
  3. Solidify the correlation between customer service and employee engagement
  4. Set simple and clear steps to engage during change
  5. Continue the journey and engage an engaged workforce
  6. Examine the future developments and direction of employee engagement
  7. Quantify the commercial outcome of engagement projects

The Event Programme:

Sessions from this conference available in the webinar include:

Session 01: Chair’s opening remarks

Dr Clare Kelliher, Professor of Work and Organisation, Cranfield University School of

Session 02: What will engagement look like in the future?

  • Creating an organisation culture that leads to embedded engagement and drives innovation
  • Ensuring your leadership team are delivering on values and promises
  • Examining management behaviours and relationships
  • Setting clear communication

Cathy Brown, Executive Director, Engage for Success

Session 03:  Engagement as a building block for business; creating a great culture and values

  • Creating an organisation culture that leads to embedded engagement and drives innovation
  • Ensuring your leadership team are delivering on values and promises
  • Examining management behaviours and relationships
  • Setting clear communication

Emma Sutton, SVP – Head of Customer Experience, MBNA Limited

Session 04: Questions and discussion with the speakers
Session 05: Knowledge share networking session
Session 06:  Managing expatriate assignments in ‘difficult’ locations

  • Awakening the organisation values and vision across the workforce
  • Engaging remote and shift workers
  • Overcoming communication barriers

Malcolm Cotterell, Head of Employee Engagement and Benefits, Arriva

Session 07:  Setting up in a new country

  • Acceptance of ‘non engagement’ can be just as important for future success
  • Overcoming resistance and lack of commitment

Richard Smelt, HR Director, McCain Foods

Session 08:  Sustaining energy levels and engagement

  • Ensuring your workforce is energised
  • Thinking outside the box
  • Top strategies that work

Karen Notaro, Vice Chair, Engagement Champions Forum, Ministry of Justice

 Session 09: Knowledge share networking session
Session 10: Communication Wizardry of DISC

  • An informed and engaging review of the use of DISC Psychometrics
  • Effective use within the domains of employee engagement
  • Effective communication and sustainable business growth

Rachel Carr, Director, Business Checkmate

Session 11: Examining the causes of disengagement

  • What’s behind disengagement?
  • Definitions of engagement
  • Satisfaction Vs Engagement
  • Emotional attachment to the organisation
  • Reducing burn-out

Dr Ann Parkinson, Associate Professor, Leadership, Organisations and Behaviour, Henley Business School

Session 12: Taking a marketeers approach to employee engagement

  • Applying a consumer methodology to employees: research, segmentation, implementation & analysis
  • Building an emotional connection to your organisation’s brand
  • Making commercial decisions on where to invest your employee engagement budget
  • Quantifying the business analytics of engagement

Tim Pointer, Former HR Director, Pentland Brands

Session 13: Questions and discussion with the speakers
Session 14: Engaging teams through effective leadership
Session 15: Building engagement through change and embedding a coaching culture

  • Developing a new programme of engagement
  • Creating culture change and embedding values for high performance
  • Using coaching as a key tool for engagement

Jenn Batey, Senior Business Partner, People & Culture, and Jenny Kidby, Talent Development Specialist, Grant Thornton UK LLP


Selected Speakers biographies:


Clare Kelliher Dr Clare Kelliher, Professor Of Work and Organisation, Cranfield University School of Management

Clare is Professor of Work and Organisation at Cranfield of Management, Cranfield University. Clare holds a PhD in Organisational Behaviour from London Business School, an MA in Industrial Relations from the University of Warwick and a first degree in management from the University of Surrey.

Her research interests centre around the organisation of work and the management of the employment relationship. She has a long-standing interest in flexible working and recently directed a major project concemed with examining the impact of flexible working on performance, sponsored by seven companies.

She has also recently completed a project looking at employee engagement in multi-national organisations, funded by
the US Society for HRM Foundation.

Cathy Brown Cathy Brown, Executive Director, Engage for Success
Currently the director for Engage for Success, Cathy has wide ranging experience across the public, private and third sectors in raising awareness and providing practical guidance to organisations booking to improve employee engagement.With a background in delivering strategic transformation programmes for a FTSE 100 company, she recognises the importance of values, good management, authentic leadership and the ability to listen in creating environments where
people can bring the best Of themselves to work every day.
Emma Sutton Emma Sutton, SVP  Head Of Customer Experience, MBNA Bank of America
Malcolm Cotterell Malcolm Cotterell, Head of Employee Engagement and Benefits, Arriva

Malcom is the Head of Employee Engagement and Benefits for Arriva in the UK and recently announced as winner of the Professional of the Year Award at the prestigious ee awards. This makes him happy. As does having the responsibility for employee engagement across Arriva’s multiple UK train and bus companies. That’s 26,000 people, doing different jobs, in different places, at different times of the day and night. It keeps him busy.

Employee engagement is very simply about people. But people aren’t simple. Malcom has brought employee engagement to life within Arriva by recognising the breadth of the remit and subject, and has used his imagination and creativity to address every part of their strategy, keeping it fresh and engaging.

Someone very clever once said, “Find something you love doing and then find someone to pay you to do it.” Malcom has taken this advice, quite literally.

 Richard Smelt Richard Smelt, HR Director, McCain Foods
Richard is the HR Director for McCain Foods, the world leader in fries and other potato products.Richard has a career at the sharp end of change management. A psychology graduate (Leeds), Fellow of the Chartered Institute of Personnel and Development, and an MBA from London Business School, together with over 25 years experience of real change in businesses.The career joumey has led from the Prudential, involved in a programme to change the “man from the Pru”, to the repositioning of HFC, a consumer finance company, to Kingfisher working in the Electrical Retailing division both in the UK and France, to the downsizing and turnaround at Signet and three years working for Guy Hands at Normura’s Principal Finance Group, now Terra firma, working on the people and organisation implications of some of the biggest
private equity deals in the UK and Europe.Richard also worked at The Carphone Warehouse as Group HR Director where the key challenge was growing the business in Europe and across new business streams including the creation of Talk Talk. Richard was also appointed as CEO of OneTel acquired by CPW at the end of 2005 prior to integration into Talk Talk.Richard Smelt joined Northem Rock as part of the tumaround team as HR Director in 2008 and after splitting Northem Rock into two separate entities, each with a future, left in 2010.Richard is also a Non Executive Director of Hays Plc, the global specialist recruitment business, and Boxington Corporate Finance.Honesty, openness and pragmatism are core values – commercial organisations exist to make money – this is best done in an environment where people are empowered to do the impossible.
 Karen Notaro Karen Notaro, Vice Chair, Engagement Champions Forum, Ministry of Justice
Karen has held various roles in the Civil Service. She became a member of the Engagement Champions Forum in March 2009 and is now vice-chair, leading on the design of the annual Champions Day, facilitating bespoke sessions across the MOJ family — including; Courts, Tribunals and Prisons and lead champion in the central London tribunal
 Rachel Carr Rachel Carr, Director, Business Checkmate Ltd
Rachel is the Director of Business Checkmate Ltd. who are providers of completely bespoke business, leadership and management training. As a high performance and business growth expert, Rachel focuses on enhanced, practical coaching and sustainable growth strategies, to deliver inspiring individual, team and organisational development.
Whether helping clients to galvanise sales success, manage change positively or use DISC personality profiling to enhance communication, Rachel and her team deliver tangible, measurable business results.Clients include Summit Medical, the Great British Florist and the MOD. During her career, Rachel has been awarded:

  • GrowthAccelerator Outstanding Business Growth Coach 2014
  • International Sales Manager of the Year
  • Regional Sales Team of the Year EMEA
  • Country Sales Team of the Year EMEA

Rachel is a proven and commended senior business leader who worked for 20+ years at director level within international blue chip sales organisations such as Smith & Nephew, Kimberly-Clark and Orthofix. Alongside her substantial experience, Rachel holds a Bachelor of Science, CIPD Certificate in Training Practice, Chartered Management Institute and CIM Advanced Certificate in Marketing. Rachel’s business memberships include Assoc. CIPD.

 Ann Parkinson  Dr Ann Parkinson, Associate Professor, Leadership, Organisations and Behaviour, Henley Business School
Ann Parkinson is an Associate Professor in the School of Leadership, Organisations and Behaviour and is currently the Subject Area Leader for Managing People module of the Henley MBA. She has been associated with Henley for over 20 years.Prior to joining Henley as full time faculty she was a consultant with academic interests in human resources and organisational strategy based on international experience and a practitioner background. This was in designing and introducing cultural and organisational change in a large UK plc.She has been instrumental in designing and planning major development programmes in the areas of HR strategy; managing change and total quality management.Her practical and consultancy experience has been wide ranging, from telecommunications to the voluntary sector, international assignments in Central Europe and include: career development; climate surveys; performance management; general organisational development; people aspects of business process re-engineering; assessment centres; establishment of new organisation structures.Ann’s early career was in ceramics, both teaching and running a small pottery, which started her interest in people at work.

Her doctorate on the psychological contract has provided a focus and interest in the relationship between organisations and their employees, and has also fired a curiosity in the nature of organisations as well as how the individual views and interacts with their work environment.

Through her research and consultancy, Ann has particularly developed her interests in employee engagement, management development and career management, and she is qualified in the use of psychometrics in selection and development of individuals and groups at work. Her most recent research has been into the strategic role of HR.

 Tim Pointer Tim Pointer, Former HR Director, Pentland Brands
Tim is HR Director of Pentland Brands, leading their global people strategy across a portfolio of lifestyle and performance brands (including Canterbury, Speedo, Berghaus, Mitre, ellesse, Lacoste & Ted Baker). The work he has led has been recognised by a number of awards, including: CIPD 201 4: Overall Winners, CIPD 2014: Employee
Engagement Award, Great Place to Work 2014 (Large Employers): UK Top 10 & Europe Top 20, Employee Benefits Awards 2014.Tim has 20 years of HR experience, leading business transformation (double-digit growth, mergers, acquisitions & IPO) in global organisations across premium & lifestyle brands, FMCG and retail.He lived and worked in Asia-Pacific for 5 years, leading generalist HR within spirits & wines portfolio Maxxium. On returning to the UK, Tim joined Diesel as UK & Eire HR Director, prior to moving to Pentland. He has also worked for Waterstone’s, and began his career as a Grad with M&S.Tim has an MA from Lancaster University, is studying for an MSc at Ashridge, and is a Fellow of the CIPD. He is a failed actor, occasional goalkeeper, learner guitarist and father of three.
 Jenn Batey Jenn Batey, Senior Business Partner, People & Culture, Grant Thornton
Jenn is a qualified and experienced people professional, currently leading the London business partner team at Grant Thornton through a significant cultural change programme_ The focus of her role is embedding a high performance culture through coaching, leadership capability and talent development.Jenn has worked in senior people change roles in organsiations such as BAE Systems and BAA at Heathrow. She has expertise in transformational change projects, developing people strategies to support the employee life cycle, organisational design executive coaching, facilitating talent and leadership programmes and workforce and succession planning.