Employee Engagement Summit 2016 – Webinars


This summit offered expert insights, best practice case studies and advice from leading employee engagement professionals. The conference addressed how to implement sustainable engagement initiatives to ensure that your employees not only stay with your organisation but perform at their maximum.

A streamed audio file and slide presentations from the conference.

nineteen sessions recorded live at the event.

SKU: HR187-00 Category: Tags: , ,


Type: Presentation recorded at conference
Format: Clickable slide presentation plus streamed audio file
Duration: 19 sessions – varying lengths 

Where to find the presentations

Once you have paid, login and then return to this page.  A tab will appear above with ‘links to the presentations’.


According to Global Human Capital Trends 2015 published by Deloitte University Press, 87% of organisations cite culture and engagement as one of their top challenges, and 50% call the problem “very important.” This is a new and systemic problem for organisations worldwide. Why has it become so important?

It’s common knowledge that engaged employees are much less likely to leave their organisation, are more productive and take less sick days that their disengaged colleagues. If you don’t invest in engaging  your workforce the costs can add up, just the cost of replacing an employee can be up to 150% of the leaver’s salary!

Employee engagement and culture are now business issues, not just topics for HR to debate. And there’s no place for organizations to hide. So come and learn how to improve employee engagement in your organization.

The summit will offer valuable advice and answers from leading professionals and experts and will feature best practice case studies and strategies aiming at embedding cost effective and proven engagement initiatives to boost  your employees an engagement level and increase their work potential.


Get inspired and learn how to:

  • Develop an innovative approach to traditional employee engagement methods
  • Use engagement strategies to keep your top talent
  • Look for affordable employee benefits
  • Make your organisation irresistible to work for and hard to leave
  • Use social networking to boost engagement and collaboration among employees
  • Embed the simple coaching techniques to build up an active engagement
  • Be prepared for new trends in employee engagement


The Event Programme:

Sessions from this conference available in the webinar include:

Session 01: Introduction and opening address by the conference chair

Dr Amy Armstrong, Senior Lecturer in Organisational Behaviour, University of Bedfordshire

Session 02: Current and future trends in employee engagement (David McLeod)

  • What are the underlying causes of all this focus on employee engagement?
  • Is the topic likely to fade away or grow in importance in the future?
  • What is the focus, now and in the future, for the Engage for Success movement?
  • How do you better engage your people?

David MacLeod, OBE, Co-Chair of Engage for Success Movement, Co-Author of ‘MacLeod Report’ on Employee Engagement

Session 03: How can improved employee engagement help to retain the top talent within your organisation?

  • How much does engagement play a role in retaining employees?
  • Three key essentials for engaging and retaining top talent
  • Doing well in attracting top talent but struggling to keep them? Here’s the answer
  • Should they stay or should they go; what to do with the disengaged

Kevin Matthews, Head of Marketing and Communications, Leathwaite International

Session 04: Communication – the key to the engagement

  • Effective communication has never been more important than it is now to our lean, 24/7 businesses
  • How can you be sure your messages have been seen and understood?
    Engaged employees feel part of something bigger. New millennial generation wants the same
  • Smartphone technology engages smartphone users. How can technology help your communication?

Sue Hedaux, Director, ReThink Productivity

Session 05:  Questions and discussion with speakers

Session 06: Reworking performance management for the modern workplace

  • Reworking performance management for the modern workplace
  • Presentation of new Gallup research shedding light on alternative approach which sets up managers to drive real performance gains.

Chloe Strauss, Managing Consultant, Gallup

Session 07: Building leader-led engagement into your organisation

  • Sustained engagement as an outcome of functional organisation
  • The role of people managers is people engagement
  • A methodical approach to building engagement

Steven Phillips, Director, Ideas Unlimited and Dominic Carter, Director, Ideas Unlimited

Session 08: Questions and discussion with the speakers

Session 09: Engaging through values and behaviours

Paula Dunne, Head of Engagement & Wellbeing, Santander

Session 10: Questions and discussion with speakers

Session 11: Practical tips on employee engagement

  • Empowering management – helping instead of disturbing
  • Identify your key drivers and actions of employee engagement
  • Making employee engagement an organizational priority

Jane Marsh, Group People Director, Innocent Drinks

Session 12: Questions and discussion with the speaker
Session 13: Afternoon Opening Remarks

Session 14: Leadership and engagement – two sides of the same coin

  • Driving employee engagement through leadership
  • Creating the tools to help middle management in everyday activities
  • Creating a culture that encourages and rewards managers for supporting employee engagement
  • Walking the talk through communication behaviour & leadership styles

Kieran Grundy, HR Director, SNC-Lavalin

Session 15:  Do apprenticeships for older people work?

  • Enabling skilled older workers to get back into work
  • Unlocking potential and making the most of previous experience
  • Routes to recruitment
  • Embedding Engagement; supporting apprentices from their first day of work

Mike Thompson, Director of Early Careers, Barclays Bank

Session 16: Questions and discussion with speakers
Session 17:  How to build a culture that drives engagement

  • The modern workforce & changing expectations
  • The role of culture and how it connects to employee engagement
  • Key strategies for building a high-performance organisation

Beth James, Communications and Development Manager, hungryhouse

Session 18: Enterprise social networking, employee engagement and collaboration

  • Using social networks internally to improve collaboration and engagement
  • The role of senior leaders in ESNs
  • Making communication multi-directional and involving colleagues from across the business

Den Carter, Internal Communications Manager, Virgin Trains

Session 19:  Questions and discussion with the speakers


Selected Speakers biographies:


Amy Armstrong Dr Amy Armstrong , Senior Lecturer in Organisational Behaviour, University of Bedfordshire

Amy is a Senior Lecturer in Organisational Behaviour at the University of Bedfordshire. She teaches across undergraduate and postgraduate programmes at the University and is Course Lead for the BSc in HRM with placement at the Milton Keynes campus.

Her research interests span the topics of compassion, resilience, wellbeing and engagement at work. Amy holds a First Class Bachelor’s degree, an MBA and a PhD. Her doctorate explored personal trauma (i.e. critical illness and bereavement) and the impact of those experiences on the professional lives of managers.

Amy is also a member of the Work and Organisational Psychology Group at Aston University and is involved in research with Engage for Success, a government-led movement which is seeking to improve engagement and wellbeing levels across the UK.

David MacLeod David MacLeod , OBE, Co-Chair of Engage for Success Movement, Co-Author of ‘MacLeod Report’ on Employee Engagement

David is co-Chair of the Employee Engagement Task Force launched by the Prime Minister at Number 10 in 2011. He is a visiting Professor of the Cass Business School, a Fellow of the Ashridge Business School, the Institute of Marketing and of the RSA.

He co-authored the book entitled ‘The Extra Mile’ published by Pearson on the topic of employee engagement.David is co-author of the ‘Engaging for Success’ Report commissioned by the Department of Business, Innovation and Skills, described by the CMI as the definitive work on this subject. This follows an early career in marketing followed by becoming a CEO. David was awarded an OBE for services to Employee Engagement and Business in the Queen’s Birthday Honours in June 2013.

Kevin Matthews Kevin Matthews , Head of Marketing and Communications, Leathwaite International

Kevin has been shaping and steering the internal communication strategies for SME’s across the UK for over 20 years.His philosophy is simple: “If you want to truly engage a community you have to put people at the heart of everything you do, and within an SME this starts with the people in your organisation – your people drive your marketing and in many cases are your marketing.”

Sue Hedaux Sue Hedaux, Director, ReThink

Sue has leveraged communication skills and tools throughout her retail career to engage individuals, teams and customers in her work as a pharmacist; a retail store and regional manager and as Head of Brand for a leading cosmetics and skincare brand.

As a Director in Rethink Productivity, Sue is sharing innovative, app based technology to help organisations engage and challenge their teams in a way that really works for colleagues and the business.

Chloe Strauss Chloe Strauss , Managing Consultant, Gallup

Chloe is responsible for leading client account teams in driving change to positively affect business performance at client organisations and is currently leading project teams for the UK’s largest communications infrastructure company as well as a technology company headquartered in Madrid, whose IPO was one of the biggest in Europe.

Chloe enjoys bringing data to life and providing insights to leaders and managers which shape their outlook across a broad spectrum of people strategy matters. Her expertise and experience span from who to hire and promote through to employee engagement and customer experience change management programmes. Chloe is also a passionate strengths advocate and has an infectious enthusiasm around building strengths-based organisations.

She graduated from the University of Edinburgh with a first class degree MA (Hons.) in Business Studies and Economics, which included an exchange year at University at Autonoma Barcelona. After graduating, she gained international experience across Europe, Asia and the Americas, whilst working on the trading floors of HSBC. Subsequent qualifications include the CELTA Teaching certification. She is fluent in English and Spanish and conversational in French and German.

Steven Phillips Steven Phillips , Director, Ideas Unlimited

Steven’s career to date has included working on entrepreneurship for the UK government and international development with the UN before focusing on corporate leadership, building on his own experience as a leadership team member. As a director of Ideas Unlimited for 14 years, Steven’s clients have included John Lewis, Tesco, Camelot, RBS, Sky, PepisCo, Unilever, ATS-Euromaster, BT, EY, NHS, RWE-npower, Standard Life and Wolff-Olins.

This work centres on Steven advising and partnering with these major organisations at the most senior level, to develop innovative approaches to leadership and organisational development challenges – particularly through times of tough and turbulent change and renewal.
In addition, Steven is committed to continuously developing his own knowledge around the psychology of work and leadership, and has recently completed the Tavistock Institute’s prestigious one-year programme for those working with Dynamics at Board Level.

Paula Duune Paula Dunne, Head of Engagement, Wellbeing & Diversity Santander

Her career has primarily been in financial services, taking her from traditional branch and business banking through to credit risk and over ten years in marketing and communications.

Her current role combines all that experience with a passion for all things that involve people. In 2015 Santander achieved a listing as one of the Sunday Times Top 25 Best Companies to work for.

Jane Marsh Jane Marsh is Group People Director at innocent drinks.

She qualified as a solicitor in 1993 and specialised in employment and pension law in both private practice and inhouse roles before moving into the HR profession in 2010.

She worked as UK&I HR Director for IBM before moving to innocent in 2014.

Kieran Grundy Kieran Grundy, HR Director, SNC-Lavalin

Kieran is a Group HR Business Partner within SNC-Lavalin (formally known as Interfleet). SNC-Lavalin is one of the largest engineering and construction groups in the world. In 2011, SNC-Lavalin acquired international rail consultancy Interfleet and on January 1st 2016, it changed its name to SNC-Lavalin and fully-integrated with the brand.
Following the acquisition, SNC-Lavalin has global capabilities in rail and transit, serving clients worldwide. He has worked with business of all sizes including many global businesses in the manufacturing, engineering and consultancy industries. Prior to his current role, he held the UK HR Manager role in SNC-Lavalin as well as working in operational roles for both Rolls Royce Plc and Johnson Controls Inc.
Kieran is a Chartered member of the CIPD, and also acts as SNC-Lavalin’s HR Director for European HR Shared Services. His recent work has won several awards both for Engagement & Benefit projects implemented to the business.

 Mike-Thompson--150x150 Mike Thompson, Director of Early Careers, Barclays Bank

Mike has been working in Barclays for over 24 years in a variety of frontline and support leadership roles across the business.His past five years have been in HR, where he has built up extensive experience implementing management and leadership development programmes, employee engagement programmes and more recently, managing the development of Barclays learning and development curriculum.His recent projects include the roll out of the Leadership Excellence Programme across RBB (retail and business banking) and the delivery of the “Be the Change” employee engagement programme also across the global retail bank. Mike currently manages a number of award winning early careers programmes including the Barclays apprenticeship programme and Barclays degree programme that won the CIPD Best Talent Programme 2012. He is passionate about developing young talent and tackling diversity and equality issues as well as providing meaningful solutions that address youth unemployment.

Beth James Beth James, Communications and Development Manager, hungryhouse

Beth James has a broad range of experience in international environments (Sydney, Berlin) and currently splits her time between running brand projects and driving the employee engagement strategy for leading online food delivery portal hungryhouse. Beth has a strong brand marketing background, which has helped influence her unique approach to employee engagement. In 2014 she developed and implemented a successful program which transformed the internal culture and dramatically increased employee motivation and connection.

She is passionate about humanising the approach to engagement, and believes that companies have an obligation to create the conditions in which people can flourish.

 Den Carter Den Carter, Internal Communications Manager Virgin Trains

Den recently introduced a collaborative enterprise social network at the UK’s leading train operating company, Virgin Trains. He has previously worked in employee engagement roles at other major brands, and specialises in using digital technology to build collaborative cultures in businesses.

He is also on the board of directors for a children’s charity which supports the relief of sickness and preservation of health among children and young people, where he is pioneering the use of mobile technology for health workers in remote areas of Cambodia.