Successful HR Business Partnering 2014 – Presentations


A pdf of presentations, available following the event. (NB. Does not include event access)

SKU: HR171-docs Category: Tag:


The aim of this conference is to examine how a successful partnership between HR and the business will drive organisational success and can help develop a competitive edge. The event will examine the latest strategies and will offer practical advice in developing business driven HR




Coffee and registration


Introduction and opening address by conference chair

Jon Ingham, Human Resources and OD Consultant, Strategic Human Capital Management

HR’s role in delivering business success

  • Is there no alternative to the Ulrich model?
  • What are the capabilities required of HR Business Partners?
  • Transforming the HR team into effective partners
  • Collaborating for increased impact
Graham Salisbury, Head of HR, ActionAid UK

Bringing common sense back to HR

We love a fad in HR and dress this up into lots of ‘clever’ HR topics and initiatives, we’ve created a whole language around HR and we drive activities which may or may not take the business forward.

People are not machines but over time our people processes become mechanised and a ‘machine’ starts to manage our people. The unintended consequence of this is that common sense is eroded from the management of people. How we make decisions about what we do in our business, where we spend our money, how we manage and interact with our people all gets absorbed within this machine. Technology is a critical part of this in terms of the HR systems and processes.

Caroline Mellor, European HR Director, Axcess Financial Europe

Questions and discussion with speakers


Refreshments and networking


What to measure and how?

  • Metrics and KPIs in business partnering
  • Linking great customer service and business partnering
  • Using data science and analytics to guide improvement
Marcus Lee, Director for HR Business Partnering, Santander

The role of the business partner

  • HR’s operating model
  • Fully understanding the business
  • Driving business solutions rather than HR
Daryl Maitland, HR Manager, Cafcass

Embedding HR business partnering across your business

  • Building support structures
  • Developing the skills you actually need to make business partnering successful
  • Understand the business and making business decisions
  • Making the most of technology to support business partnering
Craig de Sousa, Deputy Director of HR, Moorfields Eye Hospital NHS Foundation Trust

Practical tips for transitioning into a Business Partner

  • Establishing yourself and your role as an HRBP
  • Essential expertise and areas for focus
  • Contracting with your clients
  • Demonstrating impact and value
Amy Butterworth, Director, A Butterworth Consulting

Lunch and networking


Knowledge share networking session

In round table discuss your key concerns and challenges with your peers


Gaining buy-in from the business for strategic HR

  • Building a HR strategy that delivers
  • Understanding what does strategic look like for your organisation
  • Building credibility and better working relationships
  • Delivering and outstanding service
  • Balancing transactional and strategic HR
Peter Reilly, Principal Associate, Institute for Employment Studies (IES)

Questions and discussion with speaker


Refreshments and networking


Driving engagement through change

  • Ensuring everybody is moving with the changing direction of your organisation
  • Enabling managers to drive engagement
  • Building engagement and business performance
Sarah Clark, Deputy HR Director, St Mungo’s Broadway

Supporting a high performing culture

  • Empowering people to do their best through coaching and feedback
  • Supporting business growth through your people
  • Managing cultural and behavioural change
Jenn Batey, Lead Senior Business Partner, Grant Thornton UK LLP

Questions and discussion with speaker


Chairman’s closing remarks and close of the conference




Meet the experts speaking at this event:


Jon Ingham, Human Resources and OD Consultant, Strategic Human Capital ManagementBook Now

Jon Ingham is an independent strategic people management and organisation development consultant. He regularly speaks and provides training in Europe, the US, the Middle East and Asia and has also lectured in strategic management, change management and human resources on executive MBA courses in both West and East Europe. Jon is also the author of ‘Strategic HCM: Creating Value through People’ (2006) and is currently completing a second book called ‘Social Advantage’. He also posts regularly to blogs with the same titles and has recently been recognised as the top global online influencer in talent management. Currently working with Strategic Dynamics, Jon was previously with Director of Human Capital Consulting, Europe for Buck Consultants / ACS and as Head of HR Consulting for Penna. Before this he worked as an International HR Director for Ernst & Young, and before that as an IT then change management consultant for Andersen Consulting.


Graham Salisbury, Head of HR, ActionAid UK

Prior to joining ActionAid, Graham enjoyed a successful career in the commercial aerospace and defence sector, and has also undertaken senior roles in Human Rights organisations such as Amnesty International. Heading up ActionAid’s HR team, Graham’s role encompasses the full spectrum of HR activities, with a major focus on HR Strategy, Organisational Development, Leadership and Employee Development, and Employee Engagement. Graham is particularly keen to ensure that HR practitioners keep abreast of academic research into how HR strategy can be most effectively delivered in the workplace. His work in raising the profile of HR in the not-for-profit sector has featured in People Management, HR Magazine, Changeboard and the Guardian.

Caroline Mellor 150 x 150
Caroline Mellor, European HR Director, Axcess Financial Group

Caroline is currently the European HR Director at Axcess Financial Group operating in the FS & Retailing sector. She is a Fellow of the CIPD with 27 years’ experience in HR, over this time she has held various senior level roles across a diverse range of HR disciplines

Prior to Axess Financial, Caroline worked as the Director of HR Strategic Planning & Delivery at Direct Line Group where she was responsible for building a complete HR function in the successful £42m project which also implemented 7 new Cloud based HR systems

Marcus Lee 150x150

Marcus Lee, Director for HR Business Partnering, Santander

Marcus is the Director for Business Partnering for Santander and a member of the People and Talent leadership team. Marcus joined Santander in 2008 and has held Business Partner roles across a diverse range of business areas as well as leading Resourcing and Talent for Santander in the UK. Marcus spent 10 years at JPMorgan in Business Partner and Development roles as well as Technology and Operations, Business Management and Finance. Prior to this his experience is within the Operations Management field at Deloitte and EDS.

Craig de Sousa 150x150

Craig de Sousa, Deputy Director of HR, Moorfields Eye Hospital NHS Foundation Trust

Craig is a chartered member of the CIPD with a long career history in healthcare HR. Prior to working at Moorfields Eye Hospital he held a range of operational and transformational positions in community care, national NHS organisations, and in small and large teaching hospitals.

His areas of interests and expertise are in HR business partnering with a focus on developing structures and systems to maximise the potential of teams. He also has a keen interest in workforce planning and development.

Amy Butterworth 150x150

Amy Butterworth, Director, A Butterworth Consulting

Amy is an independent HROD and development specialist, whose consulting focus is on HR functions, and what makes them most effective. Prior to working independently, Amy led the HR Capability service area for a leading HR transformation consultancy, and has conducted research on the use and value of HRBPs as part of the modern HR organisation.

Amy works with groups and individuals as a facilitator and coach, and presents to learning groups and conferences on the topic of HR Business Partnering. Amy is experienced in designing HR services and roles, and in assessing and developing capability in critical HR roles. Her experience across several sectors and many organisations has led her to identify common factors that are crucial to success when using a business partnering model.

Peter Reilly
Peter Reilly, Associate, Institute for Employment Studies (IES)

Peter Reilly is a principal associate at the Institute for Employment Studies. He joined IES in 1995 after a 16 year career with Shell where he held various HR posts in the UK and abroad including both generalist jobs (eg as Personnel Manager for Shell UK’s Information and Computing division) and specialist roles (eg in compensation and benefits, recruitment and career development, and industrial relations). At the Institute he leads its work on the HR function and significantly contributes to the Reward and Performance Management theme. He has given consultancy support to organisations on issues in this area and is a regular speaker and commentator.

Sarah Clark 150x150

Sarah Clark, Deputy HR Director, St Mungo’s Broadway

Sarah Clark is Deputy HR Director for St Mungo’s Broadway (the homelessness charity). St Mungo’s Broadway was created on 1st April 2014 following the merger of St Mungo’s Community Housing Association and Broadway Homelessness and Support and as such Sarah and her colleagues are currently undertaking a massive change project within the new organisation.

Prior to the merger, Sarah was Head of HR for Broadway and helped steer the organisation through some exceptionally challenging people issues, while maintaining exceptionally high employee engagement. Sarah is also responsible for the Real People HR Consultancy which works out of St Mungo’s Broadway (and Broadway prior to that) and provides HR support to c.80 charities, public bodies and social enterprises.

Sarah has extensive experience of a wide range of HR work, including: employee relations, restructuring, TUPE, business planning and strategy, employee engagement and pay and reward. She is a Fellow of the CIPD and was shortlisted for HR Professional of the Year at the HR Excellence Awards this year.


Jenn Batey, Lead Senior Business Partner, Grant Thornton UK LLP

Jenn is a qualified and experienced people professional, currently leading the London business partner team at Grant Thornton through a significant cultural change programme. The focus of her role is embedding a high performance culture through coaching, leadership capability and talent development. Jenn has worked in senior people change roles in organsiations such as BAE Systems and BAA at Heathrow. She has expertise in transformational change projects, developing people strategies to support the employee life cycle, organisational design executive coaching, facilitating talent and leadership programmes and workforce and succession planning.

Daryl Maitland 150 x 150

Daryl Maitland, HR Manager, Cafcass

Daryl is the HR Manager at Cafcass, responsible for reward, engagement and health and wellbeing across the organisation. Since starting at Cafcass in 2007, he has helped transform the organisation from on the edge to cutting edge, culminating in it being assessed as Good with Outstanding leadership in a 2014 Ofsted inspection. His contribution to the HR service has helped ensure it is business-focused and strategically aligned to the business. The approach Cafcass has taken to health and wellbeing was recognised by Ofsted as Outstanding, and the work Daryl has pioneered in his current role helped Cafcass win ‘Best Healthcare and Wellbeing Benefits’ at the 2014 Employee Benefits Award. Prior to Cafcass, Daryl worked at Aldi Supermarkets. He is a passionate Newcastle United fan and has a keen interest in cycling.


Is this event right for you? Here are some of the organisations that attended in 2013:

AkzoNobel, ATS Euromaster, Bank of England, Brighton & Hove City Council, Brighton & Sussex University Hospitals NHS Trust, CMA CGM UK Group, Coast & Country, Crucial Connexions, D S Smith Packaging Limited, Derby College, Eggborough Power Ltd, FIRMENICH SA, GSTS Pathology, Hermes, Hestia, Institute for Employment Studies (IES), Land Securities, Landmark Information Group, London South Bank University, M+W Group, Melexis Technologies, Mercer, Merlin Entertainments, Musgrave Retail Partners GB, ONS, OPP Ltd, Peabody, PhotoBox, SABMiller plc, Synergy, Serco Group plc, Simply Business, Strategic Human Capital Management, Swinton Group Ltd, The Royal Society of Chemistry, Top Right Group, Transport for London, Tyco, University of Sunderland London Campus, Vela Group, WCC, Willis.

… and this is who they sent

Assistant Director HR, Business Partner, Director Global HR Operations, Director HR Research & Consultancy, Director of Human Resources, Director of Strategic Projects, Group Head of HR, UK & Ireland, Head of HR, Head of HR Business Partnering, Head of HR MI Analytics, Head of HR, Corporate Offices, HR & OD Manager, HR Advisor, HR Associate, HR Business Partner, HR Business Partner – Technology, HR Director, HR Director, Business Partner Support Functions, HR Manager, HR Manager New Developments, HR Operations Manager, HR Strategy Manager, HRBP Manager, Human Resources and OD Consultant, Interim Head of HR, Interim HR Business Partner, Managing Director, Programme Director, Sector HR Business Partner – Retail Print & Display, Senior HR BP.