Employee engagement is not a new concept. There is a wealth of case studies, best practice and evidence supporting its impact on driving productivity, collaboration, wellbeing, innovation and the bottom-line.
There are however changing circumstances that consistently require organisations to review and benchmark the way that they view and manage employee engagement. The Employee Engagement Summit 2017 will provide an understanding of the latest research and data on:
- The broader economic, political, technological and socio-demographic factors that impact on the way we work and engage
- The key drivers and impacts of employee engagement
|09:00||Coffee and Registration|
|09:30||Chair’s opening remarks – Dr Amy Armstrong,Senior Faculty, Ashridge Executive Education, Hult International Business School|
|09:45||Employee engagement now and into the future
Cathy Brown, Executive Director, Engage for Success
|10:10||Embedding employee engagement as a business priority into your organisation’s DNA
Nick Hayter, Chartered Psychologist and Senior Managing Consultant, IBM
|10:35||Questions and discussion with speakers|
|10:45||Knowledge share networking session
Roundtable discussions with your peers to share solutions to your key talent management challenges
Focus: Influencing key stakeholders to get behind the employee engagement agenda
|11:10||Refreshments and networking|
|11:30||Follow me, I’m right behind you! – How great leaders drive engagement and grow their business
Dr Mark Slaski, Senior Psychologist & Founder, Workplace Buzz
|11:55||Applying customer care strategies to managing your candidates to improve engagement
Cagatay Guney, CEO, Peoplise
|12:25||Questions and discussion with speakers|
|12:30||Lunch and networking|
|13:30||Knowledge share networking session
Roundtable discussions with your peers to share solutions to your key talent management challenges
Focus: Organisational cultures that enable engagement
|14:00||Developing a workplace environment that drives innovation, growth and change
Alice Browne, Talent Manager, Brain Labs Digital
|Improving managers in order to improve engagement
Raymond Mulvey, Head of Engagement and Talent, Royal Mail
|14:25||Colleague led organizational change – the impact of involvement and voice in driving engagement and change
Susan Wareham, HR Director, Northern Gas Networks
|A network of champions to engage with a dispersed workforce
Karen Notaro, Head of Engagement Champions Network, Ministry of Justice
|14:50||Questions and discussion with speakers||Questions and discussion with speakers|
|15:00||Refreshments and networking|
|15:20||Digital disruption and its impact on employee engagement
|15:45||Maintaining and evolving employee engagement through change
Amina Graham, HR Director, RHP Group
Chloe Marsh, Head of Engagement, RHP Group
|16:10||Questions and discussion with speakers|
|16:20||Chair’s closing remarks and end of conference|
|CHAIR – Dr Amy Armstrong, Senior Faculty Member, Ashridge Executive Education, Hult International Business School
Amy holds a First Class Bachelor’s degree, an MBA, PhD and is also a senior faculty member in Ashridge Executive Education at Hult International Business School. Amy runs leaderships courses within the Ashridge Executive MBA for the Creative Industries (EMBACI) the online Masters in Management (MiM) degree.
Amy recently returned to Ashridge from the University of Bedfordshire where she was a Senior Lecturer in Organisational Behabiour. She was previously an Ashridge faculty member for ten years, engaging in research, working with a variety of corporate clients and leading postgraduate programmes. She is a regular writer and speaker on the topics of engagement, authentic leadership, resilience and compassion at work and is particularly interested in how ‘crucible experiences’ of personal trauma (such as critical illness and bereavement) affect the way in which managers view and approach their work. Amy is also a visiting lecturer at Aston University and she leads the research steam into barriers to engagement for Engage for Success, a Government-led movement which is seeking to improve engagement and well-being levels across the UK.
|Cathy Brown, Director, Engage for Success
Currently the Director of Engage for Success, Cathy has wide ranging experience across the public, private and third sectors in raising awareness and providing practical guidance to organisations looking to improve employee engagement. With a background in delivering strategic transformation programmes for a FTSE 100 company, she recognises the importance of values, good management, authentic leadership and the ability to listen in creating environments where people can bring the best of themselves to work every day.
As a long time public speakers and spokesperson for Engage for Success, Cathy engages and energises audiences around business change, leadership and innovation. She passionately believes that helping people find a better way to work can make a big difference to people;s lives, their organisations and ultimately: the country.
|Dr. Mark Slaski, Chief Psychologist, WorkplaceBuzz Ltd
Dr. Mark Slaski is Chief Psychologist with WorkplaceBuzz, and widely regarded as one of the leading experts in the field of leadership and engagement. For the past two decades, he has worked with major organisations across the world to build performance excellence, advising C-suit executives on aligning people and business strategies. Mark’s greatest asset is his depth of knowledge and insight into human psychology and performance. His greatest skill is his ability to communicate his expertise to help people and organisations achieve greater success.
Mark believes that to fully unlock the talent of any business requires leaders at every level to create engaging workplaces for those who follow. Mark is also a senior lecturer in Organisational Psychology. His own research supports the growing scientific evidence – ‘higher engagement equals superior performance, better customer service and an increased sense of belonging and wellbeing‘.
He has presented his findings at a variety of international conferences and published numerous articles. He is also author of Equaliser a globally used online survey and toolkit designed to transform workplace engagement and create great places to work.
|Alice Browne, Talent Manager, Brainlabs Digital
Having graduated from Cambridge University in 2015, Alice joined Brainlabs, the fastest growing tech company in the UK. Immediately heading up the HR department, she wrote the employee handbook, creating initiatives based on scientific research rather than more traditional, accepted methods.
Alice works very closely with the CEO, who started the agency with the mission to “create the best company to work for in the whole wide world” and this has remained a core focus for the company’s success. Extremely fast growth has been a massive challenge for a company that prides itself on it’s highly inclusive, laid-back culture, prompting the HR department to embrace and initiate innovative change and improvement. Alice has now put several processes in place, working with the tech department to automate everything from the screening of potential candidates to the running of performance reviews without compromising the young and vibrant culture.
|Amina Graham, RHP Group Executive Director for Corporate Services, RHP
Amina Graham joined RHP as the Executive Director of Corporate Services in 2008 after 22 years at Marks and Spencer. She has a wealth of business experience in customer service, people management , organisational development and complex change delivery.
At M&S she led the successful delivery of a portfolio of strategic programmes which made a significant contribution to the group’s return to growth. Amina’s commercial acumen and expertise in customer service has helped RHP deliver sector leading digital services; achieve the gold standard in Investors for People; gain first place in the 2016 Great Place to Work list; win the 2015 CIPD overall award for best employer and employee engagement; RHP being recognised as the most innovation friendly organisation in the housing sector; and RHP becoming one of the top performing organisations in the sector with customer satisfaction at 85% and employee satisfaction at 95%.
Amina’s innovative approach was recognised in the HR Most Influential 2016 list.
|Chloë Marsh, RHP Group Head of Engagement, RHP
Chloë’s experience in HR, L&D and Communications has driven forward award winning employee engagement initiatives an UK leading levels of employee satisfaction, that have in turn delivered better business results.
She joined RHP in 2009 as an HR generalist and in 2011 became their Learning and Development Manager. Chloë played a key role in developing and embedding their cultural change programme ‘iamrhp’, leading to a significant increase in employee engagement with satisfaction moving from 88% to 97% and RHP gaining a top five place in the Sunday Times Best Companies list for not-for-profit.
Since becoming Head of Engagement, Chloë has helped RHP reach new heights in employee engagement.
|Susan Wareham, Human Resources Director, Northern Gas Network
Susan Wareham joined Northern Gas Networks in August 2005. She has over 30 years’ experience working in Human Resources, predominantly in the utilities sector. Susan is committed to employee engagement and encourages a culture of fairness and equality.
Having left school with few academic badges, Susan has studied and progressed through her career and attributes her success to a strong work ethic demonstrated by her parents.
|Karen Notaro, Head of Engagement Champions Network, Ministry of Justice
Karen was born and grew up in the London Borough of Barking and Dagenham, joining the civil service working for the Department of Works and Pensions in 2000 where she interviewed foreign nationals for National Insurance numbers.
Karen progressed to Customer Services Manager working on the mystery shopping results before joining the then Employment Tribunal Service on promotion in May 2004, moving to work in other parts of the court service in January 2014.
Becoming a member of the Engagement Champions Forum in March 2009, Karen is now the Chair, lead designer of the annual Champions Day, and faciliates bespoke sessions across the MOJ family including Courts, Tribunals and Prisons, developing the Engagement Compendium.
In November 2016, Karen became the Head of Engagement Champions Network and is currently responsible for continuing to grow and up-skill the now 1,000 strong cadre of Engagement Champions across the department.
|Cagatay Guney, Co-Founder and CEO, Peoplise
Cagatay is the author of the team at Peoplise.
Cagatay is a Human Resources and Organisation Development professional with more than 20 years of experience, both as a manager in and as an external consultant to several Fortune 500 companies in the USA, Canada and Turkey.
He specialises in organisational structure, strategic planning, talent management and workforce planning. Prior to co-founding Peoplise, he has worked for Deloitte Turkey as Director of HR, for Toyota Turkey as Director of HR and Ford Motor Company as North American, Regional Workforce Readiness Manager.
Cagatay holds an MSc Degree from the Master or Organization Development Programme at Bowling Green State University. He holds a BSc degree in Political Science and Public Administration from the Middle East Technical University.
He served as a member of the State of Illinois Workforce Investment Board and Employment Committee of the Turkish Industry and Business Association (TUSIAD).
|Ray Mulvey, Head of Engagement & Talent East Region, Royal Mail
Ray has worked for the Royal Mail Group for 25 years, joining in Glasgow as a seasonal postal driver in 991. Having had a wide and varied career starting in operational management, to his current role, Ray is passionate about organisational development in particular the design of leadership interventions that have engagement and coaching practice at their core.
Ray is on of a cadre of internal business coaches with a diploma in performance coaching from Lane 4 / Middlesex University. His commitment is to dedicate 25 hours per month to help, support and encourage personal growth in others. Outside of Royal Mail, Ray is a board trustee of a charity which helps adults with disabilities to live the most active and independent lives possible.
|Nick Hayter, Chartered Psychologist and Senior Managing Consultant, IBM
Nick is a Chartered Psychologist and Senior Managing Consultant within IBM’s Workforce Science & Analytics Practice. He specialises in helping organisations impact their business through data-driven decision making – creating a strategy to listen, analyse and act on priorities for engaging and enabling their workforce.
As a former psychometrician, he is comfortable using advanced analytics to draw conclusions from data and he has extensive experience of facilitating presentation and workshops with business leaders, where the aim is to establish consensus regarding the priorities for follow up action.