Employee Engagement 2016 – Presentations


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According to Global Human Capital Trends 2015 published by Deloitte University Press, 87% of organisations cite culture and engagement as one of their top challenges, and 50% call the problem “very important.” This is a new and systemic problem for organisations worldwide. Why has it become so important?


It’s common knowledge that engaged employees are much less likely to leave their organisation, are more productive and take less sick days that their disengaged colleagues. If you don’t invest in engaging  your workforce the costs can add up, just the cost of replacing an employee can be up to 150% of the leaver’s salary!


Employee engagement and culture are now business issues, not just topics for HR to debate. And there’s no place for organizations to hide. So come and learn how to improve employee engagement in your organization.


09:00  Coffee and registration      
09:30 Chair’s opening remarks

Dr Amy Armstrong, Senior Lecturer in Organisational Behaviour, University of Bedfordshire

09:45 Current and future trends in employee engagement

• What are the underlying causes of all this focus on employee engagement?
• Is the topic likely to fade away or grow in importance in the future?
• What is the focus, now and in the future, for the Engage for Success movement?
• How do you better engage your people?

David MacLeod, OBE, Co-Chair of Engage for Success Movement, Co-Author of ‘MacLeod Report’ on Employee Engagement

10:10 Retaining top talent through engagement

• How much does engagement play a role in retaining employees?
• 3 key essentials for engaging and retaining top talent
• Doing well in attracting top talent but struggling to keep them? Here’s the answer
• Should they stay or should they go; what to do with the disengaged

Kevin Matthews, Jenrick Group, Head of Marketing and Communications

10:35 Communication – the key to the engagement

  • Effective communication has never been more important than it is now to our lean, 24/7 businesses
  • How can you be sure your messages have been seen and understood?
  • Engaged employees feel part of something bigger. New millennial generation wants the same
  • Smartphone technology engages smartphone users. How can technology help your communication?

Sue Hedaux, Director, ReThink Productivity

11:00  Questions and discussion with the speakers
11:10  Refreshment and networking
 11:25  Reworking performance management for the modern workplace

Presentation of new Gallup research shedding light on alternative approach which sets up managers to drive real performance gains.

Chloe Strauss, Managing Consultant, Gallup

11:50 Baking it in, not bolting it on

  • Sustained engagement as an outcome of functional organisation
  • The role of people managers is people engagement
  • A methodical approach to building engagement

Steven Phillips, Director, Ideas Unlimited and Dominic Carter, Director, Ideas Unlimited

12:15  Questions and discussion with the speakers
Engaging employees through organizational values and mission

  • Making your company journey your people’s journey
  • Helping your people to connect the dots
  • Actively engaging your people with your values and behaviours and making them count

Paula Dunne, Head of Engagement&Wellbeing, Santander

12:25 Practical tips on employee engagement. Starting from the top

  • Empowering management – helping instead of disturbing
  • Identify your key drivers and actions of employee engagement
  • Making employee engagement an organizational priority

Jane Marsh, Group People Director, Innocent Drinks

Questions and discussion with the speakers 12:50 Questions and discussion with the speakers


13:00 Lunch and networking
13:50 Knowledge share networking session

  1. On your round tables discuss: employee engagement surveys (real example, case studies)
  2. Making use of employee engagement surveys results
  3. Avoiding the lack of post surveys action curse
14:20 Leadership and engagement – two side of the same coin

· Driving employee engagement through leadership
· Creating the tools to help middle management in everyday activities
· Creating a culture that encourages and rewards managers for supporting employee engagement
· Walking the talk through communication behaviour & leadership styles

Kieran Grundy, HR Director, SNC-Lavalin

14:45 Driving employee engagement through coaching

• Fostering employee engagement through coaching principles
• Receiving coaching at work and its impact on engagement
• Coaching for engagement: The power of encouraging self-motivation
• Providing coach training for managers

Helen Caton Hughes MA, DipM, MCIM, ACC Chartered Marketer, Engage for Success Associate 

15:10 Questions and discussion with speakers
15:20 Engage your muscles  – a short yoga session for beginners
15:30 Refreshments and networking
15:40 How to build a culture that drives employee engagement

  • The modern workforce & changing expectations
  • The role of culture and how it connects to employee engagement
  • Key strategies for building a high-performance organisation

Beth James, Communications and Development Manager, hungryhouse

16:05 Enterprise social networking, employee engagement and collaboration – case study 

  • Using social networks internally to improve collaboration and engagement
  • The role of senior leaders in ESNs
  • Making communication multi-directional and involving colleagues from across the business

Den Carter, Internal Communications Manager, Virgin Trains

16:30 Questions and discussion with speakers



Dr Amy Armstrong, Senior Lecturer in Organisational Behaviour, University of Bedfordshire

Amy is a Senior Lecturer in Organisational Behaviour at the University of Bedfordshire. She teaches across undergraduate and postgraduate programmes at the University and is Course Lead for the BSc in HRM with placement at the Milton Keynes campus. Her research interests span the topics of compassion, resilience, wellbeing and engagement at work. Amy holds a First Class Bachelor’s degree, an MBA and a PhD. Her doctorate explored personal trauma (i.e. critical illness and bereavement) and the impact of those experiences on the professional lives of managers. Amy is also a member of the Work and Organisational Psychology Group at Aston University and is involved in research with Engage for Success, a government-led movement which is seeking to improve engagement and wellbeing levels across the UK.

David MacLeod, OBE, Co-Chair of Engage for Success Movement, Co-Author of ‘MacLeod Report’ on Employee Engagement

David is co-Chair of the Employee Engagement Task Force launched by the Prime Minister at Number 10 in 2011.  He is a visiting Professor of the Cass Business School, a Fellow of the Ashridge Business School, the Institute of Marketing and of the RSA.  He co-authored the book entitled ‘The Extra Mile’ published by Pearson on the topic of Employee Engagement.  David is co-author of the ‘Engaging for Success’ Report  commissioned by the Department of Business, Innovation and Skills, described by the CMI as the definitive work on this subject.  This follows an early career in marketing followed by becoming a CEO.  David was awarded an OBE for services to Employee Engagement and Business in the Queen’s Birthday Honours in June 2013.

Kevin Matthews, Head of Marketing & Communications, Jenrick Group

Kevin has been shaping and steering the internal communication strategies for SME’s across the UK for over 20 years. His philosophy is simple: “If you want to truly engage a community you have to put people at the heart of everything you do, and within an SME this starts with the people in your organisation – your people drive your marketing and in many cases are your marketing.” This approach has led him to launch a series of programmes which have put the company’s staff at the centre of the organisation and have ultimately led the business to becoming a four-time Sunday Times Top 100 Company to Work For, most recently finishing 4th in the 2015 awards.

Den Carter, Internal Communications and Employee Engagement Specialist, Virgin Trains

Den recently introduced a collaborative enterprise social network at the UK’s leading train operating company, Virgin Trains. He has previously worked in employee engagement roles at other major brands, and specialises in using digital technology to build collaborative cultures in businesses. He is also on the board of directors for a children’s charity which supports the relief of sickness and preservation of health among children and young people, where he is pioneering the use of mobile technology for health workers in remote areas of Cambodia.

Sue Hedaux, Director, ReThink Productivity

Sue has leveraged communication skills and tools throughout her retail career to engage individuals, teams and customers in her work as a pharmacist; a retail store and regional manager and as Head of Brand for a leading cosmetics and skincare brand.

As a Director in Rethink Productivity, Sue is sharing innovative, app based technology to help organisations engage and challenge their teams in a way that really works for colleagues and the business.

Chloe Strauss, Managing Consultant, Gallup

Chloe is responsible for leading client account teams in driving change to positively affect business performance at client organisations and is currently leading project teams for the UK’s largest communications infrastructure company as well as a technology company headquartered in Madrid, whose IPO was one of the biggest in Europe.
Chloe enjoys bringing data to life and providing insights to leaders and managers which shape their outlook across a broad spectrum of people strategy matters. Her expertise and experience span from who to hire and promote through to employee engagement and customer experience change management programmes. Chloe is also a passionate strengths advocate and has an infectious enthusiasm around building strengths-based organisations.
She graduated from the University of Edinburgh with a first class degree MA (Hons.) in Business Studies and Economics, which included an exchange year at Universitat Autonoma Barcelona. After graduating, she gained international experience across Europe, Asia, and the Americas, whilst working on the trading floors of HSBC. Subsequent qualifications include the CELTA Teaching certification. She is fluent in English and Spanish and conversational in French and German.

Paula Dunne, Head of Engagement &Wellbeing, Santander

Paula is the Head of Engagement & Wellbeing at Santander UK. Her career has primarily been in financial services, taking her from traditional branch and business banking through to credit risk and over ten years in marketing and communications. Her current role combines all that experience with a passion for all things which involve people. In 2015 Santander achieved a listing as one of the Sunday Times Top 25 Best Companies to work for.

Kieran Grundy, HR Business Partner- UK and Interfleet Group

Kieran is a Group HR Business Partner within SNC-Lavalin (formally known as Interfleet). SNC-Lavalin is one of the largest engineering and construction groups in the world.  In 2011, SNC-Lavalin acquired international rail consultancy Interfleet and on January 1st 2016, it changed its name to SNC-Lavalin and fully-integrated with the brand. Following the acquisition, SNC-Lavalin has global capabilities in rail and transit, serving clients worldwide. He has worked with business of all sizes including many global businesses in the Manufacturing, Engineering and Consultancy industries. Prior to his current role, he held the UK HR Manager role in SNC-Lavalin as well as working in operational roles for both Rolls Royce Plc and Johnson Controls Inc. Kieran is a Chartered member of the CIPD, and also acts as SNC-Lavalin’s HR Director for European HR Shared Services.  His recent work has won several awards both for Engagement & Benefit projects implemented to the business.

Jane Marsh, Group People Director, innocent drinks

Jane Marsh is Group People Director at innocent drinks. She qualified as a solicitor in 1993 and specialised in employment and pension law in both private practice and in-house roles before moving into the HR profession in 2010. She worked as UK&I HR Director for IBM before moving to innocent in 2014.

Helen Caton Hughes MA, DipM, MCIM, ACC Chartered Marketer , Engage for Success Associate

Helen is a Company Director, Chartered Marketer and Professional Leadership Coach. She is the author of a recent 5-year review for Engage for Success, and is currently editing an engagement evidence paper to be published in 2016.
As a business-women, Helen’s goal is to work in partnership to see the skills of contributive leadership better understood and applied around the world. As a coach, her passion is seeing people grow as leaders, develop personally and fully engage their teams.
Her corporate background crosses government and the private sector, including facilities management for Citicorp in the City of London. In 1992 she founded what is now a global leadership development and coach training business, working in the UK and internationally. She has worked with clients at the UN, the European and Italian Parliaments, national and local government, particularly in the fields of health, wellbeing and social care.

Beth James, Communications and Development Manager, hungryhouse

Beth James has a broad range of experience in international environments (Sydney, Berlin) and currently splits her time between running brand projects and driving the employee engagement strategy for leading online food delivery portal hungryhouse. Beth has a strong brand marketing background, which has helped influence her unique approach to employee engagement. In 2014 she developed and implemented a successful program which transformed the internal culture and dramatically increased employee motivation and connection. She is passionate about humanising the approach to engagement, and believes that companies have an obligation to create the conditions in which people can flourish.

Steven Phillips, Director, Ideas Unlimited

Steven’s career to date has included working on entrepreneurship for the UK government and international development with the UN before focusing on corporate leadership, building on his own experience as a leadership team member. As a director of Ideas Unlimited for 14 years, Steven’s clients have included John Lewis, Tesco, Camelot, RBS, Sky, PepisCo, Unilever, ATS-Euromaster, BT, EY, NHS, RWE-npower, Standard Life and Wolff-Olins. This work centres on Steven advising and partnering with these major organisations at the most senior level, to develop innovative approaches to leadership and organisational development challenges – particularly through times of tough and turbulent change and renewal.

In addition, Steven is committed to continuously developing his own knowledge around the psychology of work and leadership, and has recently completed the Tavistock Institute’s prestigious one-year programme for those working with Dynamics at Board Level.

Dominic Carter, Director, Ideas Unlimited

Dominic has been an executive coach and consultant to large corporates for over 10 years, a consultant at Ideas Unlimited since 2011 and a director since 2014. He specialises in developing versatility in leaders and agility in organisations. His clients have included: AQA, Arqiva, Aviva, BAE Systems, Google, Greencore, John Lewis, RBS, Rolls Royce, Sky, Standard Life, Tesco, Unilever, Warburtons and Wolff Olins. Dominic was a co-founder of the Centre for Applied Positive Psychology in 2007 and has deep experience of developing strengths-based approaches to management.
Starting his career in human resource management at the BBC, Dominic went on to lead HR in the start-up of ITV company Westcountry Television and later to HR, leadership development and organisation development roles at Alcatel, the world’s largest telecoms company. As HR Director of Alcatel’s internet access business, he orchestrated the creation of an organisation that built a 50% share of the world market for ADSL equipment and he was responsible for people in the $7 billion acquisition of Newbridge Networks.




ReThink – leading retail productivity and independent workforce management experts. Helping businesses including Vodafone, Boots, TK Maxx and Estee Lauder Group get the most from their investment in people.

ReThink can help you understand how managers and colleagues spend their time, how long tasks really take and identify opportunities for efficiency improvements.



Nudge –   an app that harnesses your colleagues’ smartphones to build engagement and improve delivery of your business objectives.

Nudge overcomes the significant challenges of ensuring your messages are received and understood in a timely manner. Nudge is fun and engaging for colleagues too – using learning from involving app based games so your team enjoy getting involved.

Gallup delivers analytics and advice to help leaders and organizations solve their most pressing problems. Combining more than 80 years of experience with its global reach, Gallup knows more about the attitudes and behaviors of employees, customers, students and citizens than any other organization in the world.

Gallup works with leaders and organizations to achieve breakthroughs in customer engagement, employee engagement, organizational culture and identity, leadership development, talent-based assessments, entrepreneurship and well-being.



Ideas Unlimited has been putting high performance, heart and humanity into programmes of development and change since 1996.

We deliver authentic, inspiring leadership and change programmes for international clients, transforming business performance with a measurable impact on leaders, teams and employees.  We make a tangible difference for clients, proven by measurable results. Our talented team of unique individuals is united by Uncommon Insight.

This enables us to challenge the status quo, disrupt the norm – so you can deliver breakthroughs in performance.