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Leveraging HR TechnologyTuesday 4 December 2012 – Guoman Hotel Charing Cross, London

Using technology as an enabler for HR




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This conference features best practice case studies, expert insights and networking opportunities for senior managers in human resources, operations and systems. Delegates will be able to examine best of breed technology examples, will hear how leading employers have improved their HR services and will receive updates on the latest trends in HR technology.

Confirmed Speakers

  • easyJet – Adrian Boruz, Consultant – Performance Management and Employee Engagement
  • Hitachi Data Systems Academy – Andy Wooler, Academy Technology Manager
  • MITIE Group Plc – Rob Farahar, Programme Manager, Process Improvement Department
  • MITIE Group Plc – Stephen Funnell, Head of Transactional Services
  • Nokia – Matthew Hanwell, Former HR Director, Communities and Social Media
  • Royal Mail Group – Dermot Toberty, Director HR Services
  • Sage HR & Payroll – William Davidson, Business Development Manager
  • SOFGEN Group – Pritul Khagram, HR Director
  • Success Factors – Paul Roberts, Country Manager, UK & Ireland
  • Synergy Housing – Rosie Green, Head of HR
  • Telefónica Europe plc – Ian Ruddy, European People Services Director

Programme Highlights

  • Leveraging the investment already made; System changes to support new legislation and process improvements
  • Upgrade strategy vs. make do vs. new systems
  • Using technology as an enabler for workforce management; Using business intelligence for HR reporting
  • Recognising the opportunities available from social media tools
  • HR in the clouds; Examining security of data, risks and benefits
  • Facilitating mobile working
  • Examining how mature shared service centres are evolving
  • Using technology to support global talent mobility
  • The changing landscape of HR technology; Future technological developments

What did last year’s delegates say about the event?

“It was interesting to hear experiences of people at different stages of evolution in HRIS – Very Happy to have attended”

    Director of HR EMEA,


“Very useful conference and I’m glad that I took the time out to attend”
HR Systems Project Manager, Marsh and Mclennan Companies

“Excellent and highly relevant conference with high quality speakers”
HR Operations Manager, University of Salford

“The speakers were very informative and shared relevant experiences”
Head of Employee Services Mitie

“Nice range of companies and good presenters”
HR Resourcing Projects Adviser BUPA

“There was a good sense of diversity in the organisations presenting and a good balance of new technology and existing. Worthwhile event to attend”
Sernior HR Business Analyst, Sainsbury’s

“Interesting cross section of attendees, very knowledgable speakers”
HR Application Portfolio Manager, Shell

Who should attend?

  • Heads, Directors and Managers of HR
  • Heads of HR Operations, Systems and Processes
  • Heads of HR Services, HRIS and HRIT
  • HR Technology and Software Managers
  • Heads of Shared Services
  • HR Analysts and Project Managers
  • HR Business Partners
  • Heads of Business Services
  • Talent Managers
  • Heads of HR Transformation

Companies represented at last year’s conference included:

    ACCA, Amdocs Ltd, Associated Newspapers Ltd, BAE Systems, Berwin Leighton Paisner LLP, Bibby Financial Services Ltd, BNP Paribas Real Estate Ltd, British Film Institute, Bromford Housing Group, BUPA, Camden & Islington NHS Foundation Trust, Capgemini UK plc, Catch 22, Colt Telecom plc, Crown Estate, Deloitte LLP, Department of Health, Deutsche Bank, dunnhumby, ECOM Digital Ltd, EDF Energy, Edge Hill University, Employers’ Forum on Disability, Germanischer Lloyd Industrial, Services Ltd, Housing Plus, K2, Kelkoo, Kier Group Plc, Ladbrokes plc, Liberty Global Europe, Lloyds TSB Banking Group, London Borough of Camden, London Borough of Hounslow, Lumesse, Marsh & McLennan Companies UK Ltd, McAfee Inc, Médecins Sans Frontières, Mitie Group Plc, Museum of London, Network Housing Group, Northamptonshire Police, One Stop, Panasonic, Pervasive PR, Pilat HR Solutions, PPG Industries (UK) Ltd, Rentokil Initial, RWE npower , SABIC, Sainsbury’s Supermarkets Ltd, Shell International B.V., Sodexo Ltd, Solvay, The Co-operative, TJX Europe, Track Surveys, Transport for London, Transversal, University of Salford, Warrington Collegiate, Westminster City Council, Yorkshire Water


09:00 – 09:30 Coffee and Registration
09:30 – 09:45 Introduction and Opening Address by Conference Chair

Paul Roberts, Country Manager, UK & Ireland, Success Factors

09:45– 10:15 Leveraging the investment already made; System changes to support new opportunities and process improvements
  • Making improvements with zero funding
  • Upgrade strategy vs. make do vs. new systems
  • Building on what you have internally
  • Prioritizing changes based on benefit to business
  • Creative process improvements

Rob Farahar, Programme Manager, Process Improvement Department and Stephen Funnell, Head of Transactional Services, MITIE Group Plc

10:15 – 10:45 Building a business case for HR and payroll software
  • Assessing options
  • Costs vs Benefits, Return on Investment
  • Gaining buy-in

William Davidson, Business Development Manager, Sage HR & Payroll

10:45 – 10:55 Questions and discussion with speakers
10:55 – 11:30 Live technology showcase, refreshments and networking
11:30 – 12:00 Social Media and HR
  • Recognising the opportunities available from social media tools
  • The use of Social media within the enterprise
  • Understanding why HR needs to drive this technology adoption

Matthew Hanwell, Former HR Director, Communities and Social Media, Nokia

11:30 – 12:00 Facilitated Discussion: Talent management systems and implementation
  • Getting talent process and procedures in place and understanding requirements
  • Examining cultural aspects
  • Common factors: challenges and benefits

Adrian Boruz, Consultant – Performance Management and Employee Engagement, easyJet

12:00 – 12:30 Using technology to help reduce absence and make cost savings
  • Improving approaches to absence management
  • Best practice reporting and introducing workflows
  • Linking absence records to pay and reward

Rosie Green, Head of HR, Synergy Housing

12:00 – 12:30 HR on the move: Facilitating mobile learning

Andy Wooler, Academy Technology Manager, Hitachi Data Systems Academy

12:30 – 12:40 Questions and discussion with speakers
12:40 – 13:30 Lunch and networking
13:30 – 14:15 Knowledge share networking session

Round table discussion to share experiences and knowledge with your peers; suggested topics for conversation:

  • In sourcing or Outsourcing?
  • Criteria for technology selection
  • Negative and positive experiences
14:15 – 14:45 The future of shared services

Royal Mail’s HR Shared Service Centre was created in 2003. Looking after one of Europe’s largest workforces the Centre has significantly reduced headcount from 2200 to 600 whilst maintaining and improving service to a customer base who have also been undertaking their own transformational journey. In August this year the organisation completed the role out of the People System Portal (PSP) which connected both managers and employees to the HR system for the first time.

The session will cover:

  • Examining how Royal Mail’s award winning shared service centre has evolved and continues to evolve
  • The significance of technology and the role played on the journey
  • The role of PSP in supporting colleague engagement
  • The strategic direction for the Centre

Dermot Toberty, Director HR Services, Royal Mail Group

14:45 – 15:20 Live technology showcase, refreshments and networking
15:20 – 15:50 Using technology to build your employer brand and change your culture – Telefónica Europe – A case study
  • Raising the profile of Telefonica the brand as an employer externally
  • Changing our culture internally through the use of the internal recruitment portal
  • The journey, the benefits and the efficiencies from legacy systems to current technology

Ian Ruddy, European People Services Director, Telefónica Europe plc

15:50 – 16:20 Technology and the HR transformation journey
  • Understanding the business needs and choosing the right systems
  • Creating HR efficiency through technology
  • Improving HR processes through workflows

Pritul Khagram, HR Director, SOFGEN Group

16:20 – 16:30 Questions and discussion with speakers
16:30 Chairman’s closing remarks and close of conference

Ask a Question



Adrian Boruz, Consultant – Performance Management and Employee Engagement, easyJet

 Adrian Boruz

Adrian has recently joined easyJet as Consultant – Performance Management and Employee Engagement, moving from the role of Organisational Development Systems and Performance Manager at Sodexo. Adrian’s experience with systems is in businesses with low margins and with a workforce that has limited access to computers that were based in mix of locations – offices, employees homes, client sites etc. He has project managed implementations such as LMS (including course booking, e-learning, and recording certificate records), performance management system, talent system and most recently he is looking after a recognition system.

Rob Farahar, Programme Manager, Process Improvement Department, MITIE Group Plc

 Rob Farahar

Rob has worked as a Professional Project and Programme Manager for over 15 years across the Retail, Manufacturing, Property and IT sectors.
In doing so he has worked for FTSE 100 and 250 companies as well as for leading LLP consultancies and in Private Practice.

This diverse range of experience results in a rounded approach to investment decisions and to the management of change.

In his current role with MITIE Group Plc, Rob is co-ordinating the strategic and tactical approaches required to deliver several new systems and business processes designed to support the growth plans of the business.

Pritul Khagram, HR Director, SOFGEN Group

 Pritul Khagram

Pritul Khagram is an HR Director with deep knowledge of the technology / software sector. Having worked at SOFGEN (an International Banking Software Consultancy) since 2004, Pritul has vast expertise in developing & executing cost effective recruitment & resourcing strategies, creating and implementing HR policies & procedures, leading major HR projects including post acquisition integrations, redundancy programmes and global HR system implementations. Pritul is a Chartered Member of the CIPD (Chartered MCIPD) and has an Honours degree in Human Resource Management from Middlesex University. Prior to SOFGEN, Pritul had successful stints at two Global Executive Search & Selection Consultancies where he specialised within the Financial Technology arena. Pritul is a father of two young daughters, and husband to wife Risha and lives in Northamptonshire where he enjoys spending time with family & friends, playing cricket and volunteering his services to the local community.

Stephen Funnell, Head of Transactional Services, MITIE Group Plc

 Stephen Funnel

Stephen has worked as a Project and Programme Manager for over 12 years in the implementation of HR Shared Services and ERP SAP for HR, Payroll and Time.
In doing so he has worked for FTSE 100 and 250 companies as well as for working with the leading consultancy and outsourced providers to deliver business transformation projects most recently in Tata Steel and Anglo American Minerals UK before joining MITIE in an operational role heading up the employee services centre in Bristol and more recently the Transactional Service Centre.

In his current role with MITIE Stephen is co-ordinating the strategic and tactical approaches to Hire to Retire and Purchase to Pay required to deliver several new systems and business processes designed to support the growth plans of the business

Matthew Hanwell, Former HR Director, Communities and Social Media, Nokia

 Matthew Hanwell

With 20 years of experience in the area of people related information technology in high-tech industries, Matthew Hanwell was responsible for developing and driving new ways of working, focusing on community, collaboration and social media, working with organizations and teams in support of Nokia’s transformational journey.

Matthew Hanwell spent 15 years at Nokia where he held various positions with global responsibility. His time was spent developing and driving forward the people related technology agenda in support of business needs. From implementing a global ERP, through developing a portfolio of web-based (e-HR) solutions and services, implementing HR Analytics, and most recently driving the implementation and adoption of a portfolio of social media capabilities. Prior to Nokia, Matthew spent 11 years at Digital Equipment Corporation, ultimately as European HRIS Manager.

Matthew has been a speaker and panelist at several international events and conferences related to human resource technology, analytics and the use of collaboration and social media.

Dermot Toberty, Director HR Services, Royal Mail Group

 Dermot Toberty

Dermot leads the Royal Mail HR Service Centre which looks after the needs of some 150,000 employees plus a further 250,000 pensioners covering the entire employee life cycle. The Centre has been transformed since it was created 9 years ago and won many awards. He holds a masters degree from Cass Business School, is also both a qualified accountant and auditor. Outside of work he is a trustee of a day centre for the homeless and a non executive director of the East Midlands Ambulance Service. He is married with two daughters who are now both economically active!

William Davidson, Business Development Manager, Sage HR & Payroll

 Will Davidosn

Will Davidson has worked in the HR and Payroll Division of Sage since joining their Graduate Scheme in 2007. In that time he has worked in their Telemarketing, Payroll Bureau and New Business Development Teams, working closely with HR, Payroll and Procurement professional from end-user to Board Level on over 100 software implementations across the Public and Private sector.

Paul Roberts, Country Manager, UK & Ireland, Success Factors

 Paul Roberts

Paul joined SuccessFactors in 2008 as Country Manager, UK and Ireland. In this role Paul has managed and driven all facets of the rapid expansion of the SuccessFactors business in the UK and Ireland. By focusing on what is important to a business the UKI team has helped companies transform their businesses through alignment with business strategy, optimising the productivity of their people and providing workforce insight that has informed important strategy decisions supporting both increased revenue and reduced costs. This has involved supporting many successful evaluations and business cases for change. Prior to his role at SuccessFactors Paul worked in the Business Intelligence industry for 10 years with both MicroStrategy and Cognos. Core to these roles was helping companies understand more about the data available to them and in so doing enabling informed decisions that shaped the future of the business.

Rosie Green, Head of HR, Synergy Housing

 Rosie Green

Synergy Housing’s Head of HR Rosie Green is a knowledgeable and passionate human resources professional and FCIPD member. With over 15 years in the industry, Rosie has most recently led a 350-strong team through a revolutionary approach to absence management, achieving cost savings of over £285,000 for the organisation and enhancing employee wellbeing in the process and is dDedicated to sharing her experiences of securing 86% employee satisfaction.

Ian Ruddy, European People Services Director,Telefónica Europe plc

 Ian Ruddy

Ian has been with Telefónica (O2) since 2004 and has in total, over 20 years HR experience gained with companies such as Honeywell, Siemens and Cisco Systems.

Ian and his team are accountable for delivering a broad range of European HR services including HR Technology Strategy and Services, Strategic Planning & Integration, European HR Transformation Programmes, HR Communications, People Analytics and the services provided through the European People Service Centre (EPSC) to over 25,000 employees across Telefónica Europe.

As a key part of an overall HR transformation programme that started in late 2009, Ian helped lead the design and set-up of our in-house European People Services Centre, which since launch in October 2010, has had hundreds of thousands of “conversations” with colleagues from across Europe.

Ian holds a BA (Hons) in Government from the University of Essex and an MSc (Econ) in Industrial Relations and Personnel Management from the London School of Economics. He has also completed Executive Development Programmes at the Said Business School, University of Oxford and Telefónica University, Barcelona.

Married to Paula, with one daughter Erin, Ian enjoys cycling, good wine and too much good food, thus the need for the regular cycling!
Ask a Question




Sage HR & Payroll

Sage HR & Payroll has over 30 years’ experience within the HR and Payroll industry. We offer a wide range of solutions, encompassing everything from recruitment, personnel records management and payroll, through to training administration, succession planning and Payroll Outsourcing.

As modular solutions, we offer the flexibility to grow the solution as needs develop, while offering functionality that is strictly relevant to business needs.

We ensure that each implementation is accompanied by extensive support, including project and account management, in-house training and access to an in-house helpdesk. This way we can be sure you gain optimum results from our software.

Cascade HR Ltd
Human Resources and payroll software specialist Cascade HR has grown organically to become an independent market leader in the provision of intuitive, flexible and value-adding technology.

Cascade’s fully integrated HR and HMRC-accredited payroll solution is wholly client-focused – the industry’s most acclaimed software developers have listened to client requirements and created an award-winning system that fulfils and exceeds expectations. The proactive technology – which promotes change thus ensuring a long term return on investment – is supported by a dedicated team of customer service experts to ensure the software evolves in alignment with your needs.

Dedicated to making HR and payroll processes ever quicker and more efficient, Cascade’s easy-to-use software boasts a host of fully-integrated modules including core HR, HMRC accredited payroll, training, online recruitment, self-service, workflow, timesheets, system designer and expenses.

The trusted solution has been available for over 7 years, but is constantly evolving to ensure clients are future-proofed from technological advances. For example, acknowledging ever-more flexible working practices in the UK and beyond, Cascade has developed a pioneering mobile app for HR and payroll that allows organisations to engage with their employees wherever they may be.

Box-it’s solutions have been driving HR Transformation in the Private and Public sectors for several years, helping organisations to:
• Reduce HR administration costs
• Increase departmental service levels
• Comply with the Data Protection Act
• Control access to sensitive information
• Implement Employee self-service
Box-it converts hard copy HR files, hosting electronic personnel records on Omnidox, our award winning software. We use intelligent workflow and business rules to increase compliance and minimise manual administration tasks.
Visit Box-it to find out why organisation such as M&S, TfL, Virgin Atlantic Airways and BDO rely on Box-it’s HR solutions.

MidlandHR is a leading supplier of talent management, workforce planning, HR and payroll solutions and services. With a wealth of industry experience, MidlandHR’s solutions support some of the largest and most successful organisations in the UK, from both public and private sectors.

MidlandHR provides the very best strategic solutions to help organisations align their people to organisational goals, develop and nurture their talent to support future requirements and realise the true value of their people.

Whether organisations require HR and payroll outsourcing services, cloud-based software as a service or an on-premise software solution, MidlandHR’s strength lies in its cutting edge iTrent technology and a commitment to providing the highest quality service to meet the needs of every customer. For more information about MidlandHR’s commitment to excellence recognised through the recent CIPP Service Provider of the Year Award.

SuccessFactors, an SAP company, is the leading provider of cloud-based Business Execution Software, which drives business alignment, optimises workforce performance and accelerates business results.

SuccessFactors customers include organisations of all sizes across more than 60 industries. With approximately 15 million subscription seats globally, we strive to delight our customers by delivering innovative solutions, content and analytics, process expertise and best practices insights.
Today, we have more than 3,500 customers in more than 168 countries using our application suite in 35 languages.

Advanced Business Solutions

Advanced Business Solutions’ experience in supplying HR systems is considerable, built over 30 years in the marketplace. Advanced’s OpenHR software is a leading Human Capital Management (HCM) solution, which is flexible, easy to use, quick to implement, scalable and functionally rich.

OpenHR covers the complete spectrum of HR requirements including Personnel, Training, Recruitment, Workforce Optimisation, Succession Planning, eHR including smartphone and tablet access, Time and Attendance, HR Analytics and Payroll. These can be used separately or combined into a fully integrated solution.

Information for potential sponsors

If your organisation would be interested in promoting itself through the wide variety of exhibitions, sponsorship and marketing opportunities available at this event, please visit our sponsorship mini-site here or email or call Sales at or 020 7231 5100.

[tab:Media Partners]

Media Partners


Telecompaper is a well respected, independent research and publishing company focussed on the telecommunications industry. Telecommunications is a fast changing industry which makes it
difficult for telecom professionals to keep up with the latest developments. Telecompaper tracks the worldwide telecommunications industry and publishes need-to-know information and market insights.
We provide international customers with breaking news, newsletters, expert analyses, reports and advisory services.
Telecompaper was founded in 2000 and now employs 18 staff and also employscorrespondents in various countries who track the local telecom industry.
For more information, please visit



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Guoman Hotel Charing Cross, London
The Strand
London WC2N 5HX
Phone: 0871 376 9012 / 44 845 305 8312
Fax: 0871 376 9112 / +44 845 305 8351




Bring a colleague for half price

Book for a colleague to attend this event, or any other event, at the same time and the second delegate only pays half price.


Early bird discounts

Discounts may be attainable through email promotions.

  • 5th October 2012 and SAVE 50%
  • 24th October 2012 and SAVE 40%
  • 10th November 2012 and SAVE 15%
  • 15th November 2012 and SAVE 10%

To obtain your discount, enter the code HR153EB in the shopping cart when requested or mention the offer when booking by telephone.

NB. Early Bird offers do not apply to the Supplier Rate.

Discounts codes and vouchers

If you have received a special offer discount code or voucher, please book online as normal. When you reach the shopping cart you will be asked to imput your voucher code and your price will then be adjusted to match the offer you have received.

Gold Club member discounts

Members of our elite Gold Club benefit from 25% discounts on all events plus invitations to attend at least four events completely free of charge every year.

With over 30 events covering HR strategy, diversity, health & safety, pay & benefits, recruitment, training, employment law and more each year, your organisation could save £000’s on training.

Join the Gold Club here.

Special Offers – Notes & Conditions

    1. Delegates will be charged for the price agreed at the time of booking. We cannot exchange offers or discounts for alternative offers at a later date.
    2. Only one offer may be applied to a booking at any given time.
    3. All offers and discounts are cancelled if payment does not reach us by the due date as stated on the invoice.
    4. If the ‘Second delegate at half price rate’ offer is taken up, the half price rate applies to the least expensive event.

How to Book

Book online here
or call the booking hotline: 020 7231 5100


Venues We Use

Download map
and travel information

London Events

Hilton London Canary Wharf
South Quay, Marsh Wall, London, E14 9SH
Grand Connaught Rooms
London, WC2B 5DA
Jumeirah Lowndes Hotel
21 Lowndes Street, London, SW1X 9ES


Presentations and other documentation relating to the event is supplied free to delegates. Non-attendees: £145.00 – please email us using the form here to order.

Special Offers
Only one special offer applies at any time. All discounts lapse if invoices are not paid by their due date, at which point the full registration fee will be payable.

Cancellations, Terms and Conditions

  • Cancellations can be made up to one month before the event. Cancellations must be confirmed in writing and will be subject to a cancellation charge of £100 + VAT.
  • Cancellations at less than one month from the event date are be subject to full payment.
  • Substitutions may be made at any date and are subject to a £100 + VAT administration fee.
  • Non-payment or non-attendance does not constitute a cancellation.
  • If you want to change to another course date, or different event, we will do our best to accommodate your request, but we reserve the right to refuse changes.  Any changes are subject to a £100 + VAT administration fee.

Please see our full terms and conditions here .

How to pay

Payment can be made by credit card when you book, or you can specify cheque, bank transfer or invoice etc. once you complete the registration form.

For cheque and BACS payments, our account details are included on your invoice, which is emailed to you with confirmation of your booking.

Credit card details can be take by telephone, please call our account department on 020 8150 9055.