Covid-19 Update – this training day will now take place as a virtual event. All existing bookings will be honoured and new bookings can now be made.

Today’s businesses operate in a complex environment of markets, regulations and performance pressures. Equally those businesses need to lead an increasingly diverse workforce with a broad range of motivations and styles. Conflict is inevitable.

Whether as part of the grievance or disciplinary process, a thorough and impartial investigation is a critical element in fact-finding and determining next steps. Employment legislation is putting pressure on employers to deliver employment decisions that are more and more impartial and objective.

Effective investigation can often be the key to resolving grievances fairly: particularly where there is a need to find the facts. And how do we do this in a COVID-19 world?

Getting to the bottom of such events requires a set of skills and processes which are not part of most manager toolkits. Organisations often lack confidence to conduct such a procedure or there is a reluctance to be involved in a process that may become part of legal proceedings. Undertaking a proper grievance investigation involves adhering to a rigorous process, but since such investigations are not criminal in nature, any conclusions can only draw on the evidence obtained and, while being admissible in court, will be based on the “balance of probability”. 

The Investigation Skills seminar is designed to provide attendees with an understanding, process, framework, and tool set to enable managers to undertake investigations using proven methodology. There will be discussion on what this could look like in the current climate.

Who’s it for?

  • Interested in learning more about a positive approach to resolving disputes in the workplace.
  • Managers, HR professionals, trade union officials, lawyers, business advisors, consultants, senior managers, business owners and dispute resolution professionals.

When an investigation is appropriate or not - e.g. grievance, bullying, discrimination etc

The requirements of a good investigation

Understand the key role of the investigator

Learn an investigation process model

Appreciate the importance of confidentiality and impartiality

Identify key skills utilised in an investigation and how they are applied

Recognise potential ‘derailers’ and how to address

How to complete a final report and what happens after


09:30 Coffee and registration
10:00 Welcome, Introductions and Objectives for the day
10:30 Setting the scene

  • Legislative backdrop
  • How and when an investigation fits in
  • What can an investigation achieve?
10:45 The Investigator

  • Role and responsibilities
  • Selection
  • Competencies
11:15 An investigation framework and plan

  • Principles
  • Process and who to involve
  • Preparation
11:45 Morning Coffee
12:00 Undertaking an Investigation

  • Methodologies
  • Tools and techniques
  • Gathering information
  • Pitfalls
  • Handling difficult situations
13:15 Lunch and Discussion
14:00 Practice session and case study
15:15 Preparing the Report and Recommendations
15:45 Summary and follow up plans
16:00 Close


Beverly Solinger  Beverly Solinger

HR / Change Management Consultant

Beverly brings expertise in a diverse range of areas within human resources strategy, including organizational design and effectiveness, leadership, executive coaching, change management and acceleration, acquisition due diligence and integration, conflict resolution and mediation. 

She spent twenty five years with General Electric (GE) in both the US and Europe as an HR practitioner across various financial and industrial services, as well as over five years working within GE integration, leading cross-functional business teams on acquisition and integration projects across Europe. She is an accredited workplace mediator, experienced corporate change management consultant and delivers Symposium training workshop on mediation skills.

Beverly is an honours graduate from Northeastern University in Boston, Massachusetts, holds an MBA from the same institution, and is a member of the Chartered Institute of Personnel and Development (CIPD) and the Institute of Directors.

Opt In Image
Sign up for our weekly HR newsletter
Keep up-to-date with our HR experts and event news

Book here – secure your tickets today!


  1. Enter the number of tickets* you need below.
  2. Complete the delegate detail fields that appear.
  3. Click ‘Add to Cart’ and in the new screen add discount coupon codes if you have any.
  4. Go to the checkout to pay or arrange for an invoice.