Loading Events

« All Events

  • This event has passed.

Re-engineering Performance Management

Monday, 29 June 2015 @ 9:30 am - 4:00 pm

Re-engineering Performance Management

Re-engineering Performance Management

29 June 2015 @ 9:30 am – 4:00 pm

Jumeirah Lowndes Hotel, London

Re-engineering Performance Management

Overview | Learning Outcomes | Who Should Attend? | Programme | Trainer | Testimonials | FAQ | Book Here



We all understand the theoretical benefits of performance management – the way it lies at the centre of learning, reward, career management etc, and also acts as the basis for increasing the performance of the business. The fact is, however that it hardly ever acts like this.

If there was one process in HR, or even across the whole of business, that most organisations would agree is broken, it would surely be employee performance management. Nothing else we do turns both managers and employees off so much or results in so much wasted time (mainly through poor application and ineffectual conversations, but often not helped by bureaucratically heavy designs).

Yet it should not be like this. Employee performance management should be an absolutely critical business process or approach – providing the main mechanism an organisation has for ensuring that work is performed and objectives are achieved effectively.

But after 30 years of trying, we can’t go on making incremental improvements that do little to reduce frustration or increase impact on business performance. It’s time to seriously transform. Or maybe just to trash!

The good news is that there are things that can be done to make a major difference here. In particular, new insights from business and psychological research, new ways of thinking and new technologies provide some new and significant opportunities for improvement.

Attend this workshop to understand how performance management can be ‘enhanced’ – perhaps better phrased as ‘re-engineered’ – to have a true and significant impact on business performance.

[time-restrict on=”21-02-2015″ off=”24-02-2015″]

Plan ahead to catch the early bird discount of £50!

Early Bird DiscountWorm

Book this event up to twelve weeks before hand and save £50.

Hurry! Offer expires 23 April 2015


[time-restrict on=”21-02-2015″ off=”07-04-2015″]

Plan ahead to catch the early bird discount of £50!

Early Bird DiscountWorm

Book this event up to twelve weeks before hand and save £50.

Hurry! Offer expires 6 April 2015


Book below or call 020 7231 5100Book online at the end of this page or call the customer hotline on 020 7231 5100
Alternatively, join our mailing list for event updates and special offers.

Seven key things you will learn on this course:


By the end of the course you will:

  1. Understand why performance management generally fails to truly enhance and drive business performance
  2. Examine the main opportunities for improving performance
  3. Apply research insight and latest thinking to your performance management process
  4. Access employees’ contribution and potential to drive the performance of your business
  5. Drive learning and development using the capabilities that will enhance business results
  6. Align reward processes to drive efficiency and effectiveness
  7. Create an action plan for the development of performance management within your own organisation

This course is for you, if you are a:


  • Chief human resource officer
  • HR director
  • Head of performance management
  • Head of talent management
  • Head of learning and development
  • Head of reward
  • Head of organisational development
  • HR business partner, or HR professional, wanting to contribute more broadly to organisational effectiveness
  • HR process designer, HR IT leader or talent management professional, wanting to improve the efficiency and effectiveness of HR processes
  • Business leader, with responsibility for the effectiveness of your own organisations

Book below or call 020 7231 5100Book online at the end of this page or call the customer hotline on 020 7231 5100
Alternatively, join our mailing list for event updates and special offers.



9:30 Registration and Coffee
10:00 Welcome, Introductions and Objectives for the day

Why Performance Management isn’t Working!

  • Case study and research evidence including insights from neuroscience (eg feedback and the threat state)
  • Reviewing participants own experience with performance management Summarising the key challenges
  • Responding to changes in the world of work – agility, collaboration, complexity etc
  • Methods to review performance management effectiveness
11:30 Morning Coffee

What to do to make Traditional Performance Management Work as Well as Possible!

  • Dealing with the difficulties in understanding performance eg identifying who is talent in our organisations
  • Dealing with the difficulties in performance management dynamics – linking employee and business performance, cascading objectives, calibrating performance etc
  • Integrating performance management and other processes – talent management, career development and succession planning etc
  • Managing the change process involved in a new approach (especially as this gets harder every time you make a change)
  • Building the required HR and line management competencies
13:00 Lunch and Discussion

How to Abolish Performance Management (or at least Reviews / Appraisals)

  • How to ensure people manage their performance without a performance management process or at least end of year reviews
  • What to do instead (to inform reward, development, poor performance etc)
  • Developing a performance culture and the roles of obliquity and emergence
  • Case studies from Adobe, Juniper Networks and other businesses
  • Dealing with challenges in participants’ own organisations
14:30 Afternoon Tea

New Opportunities to Enable Performance

  • Team level performance eg the potential for shared objectives
  • Beefing up employee recognition (and the crowdsourced performance review)
  • Adding in engagement – clarifying the deal
  • Ensuring reward contributes to increasing performance – and balancing intrinsic and extrinsic motivation
  • Managing diversity – tailoring performance management for different employee requirements
  • The potential of new technologies (design thinking, integrated talent management, social media, mobile, wearable devices and gamification plus big data analytics)
15:45 Conclusions and Action Planning

Book below or call 020 7231 5100Book online at the end of this page or call the customer hotline on 020 7231 5100
Alternatively, join our mailing list for event updates and special offers.

Delegate Reviews:


Here is just some of the feedback left by previous attendees:

  • ”The course has given a lot of food for thought and some valuable nuggets to takeaway.” EVP HR, Acision
  • ”A day well spent. Good structure, eexcellentcontent, strong delivery. Good group, fine conversation, high quality trainer.” Head of L&D, Camden and Islington NHS Fundation Trust
  • ”Taking away some great ideas!” Head of OD, NHS Professionals
  • ”Jon was excellent, shared lots of best practice, great delivery style. Clearly expert in field.” Anonymous


Jon Ingham

HR Strategy Consultant

Jon is a leading specialist in strategic people management and organizational development issues. He regularly speaks and provides training in Europe, the US, the Middle East and Asia and has also lectured on strategic management, change management and human resources on executive MBA courses across Europe.

He is the author of Strategic HCM: Creating value through people (2006) and is currently completing a second book called Social advantage. He also posts regularly to blogs with these same titles and has recently been recognized as the top global online influencer in talent management.

Before working with Symposium, Jon served as Director of Human Capital Consulting, Europe for Buck Consultants / ACS, as Head of HR Consulting for Penna and as International HR Director for Ernst & Young after working as an IT and change management consultant for Andersen Consulting. Jon delivers a number of Symposium training workshops on HR issues such as business partnering, workforce planning, business and HR process design, organizational design and development and HR innovation.

Jon has a BA in Psychology, a Masters in Engineering and an MBA. He is a Fellow of the Chartered Institute of Personnel and Development (CIPD).

    Book below or call 020 7231 5100Book online at the end of this page or call the customer hotline on 020 7231 5100
    Alternatively, join our mailing list for event updates and special offers.

    Additional Information

    Training FAQ

    What food and refreshments are provided?

    Generally coffee and light refreshments are available on arrival and at tea and coffee breaks throughout the day.  The times of these are made clear in the event programme.

    Lunch is served on full day events.  We arrange a buffet with a selection of options to accommodate different dietary requirements, but if you have specific needs please feel free add this on the ‘additional information’ section of the online booking for or to email us.  Contact us here.

    I have a discount code – how do I claim it?

    If you have been sent a discount or special offer ‘coupon code’ this can be entered in the shopping cart while booking and your discount will be applied to your purchase.

    I have a ‘ticket’ email but it does not say the right delegate names?

    Don’t worry.  You don’t need the ‘ticket’, it’s just produced by the booking software to confirm the order.  

    If you added delegate details on the booking form when you completed your order or told us by phone or email the names of the attendees, these people will be registered and do not need to bring the ‘ticket’.


    How do I pay? Can I have an invoice? Can I pay with a credit card?

    Payment can be made by credit card when you book, or you can specify cheque, bank transfer or invoice etc. once you complete the registration form.

    An invoice or receipt is automatically sent once booking is completed online.

    For cheque and BACS payments, our account details can be downloaded here.

    Credit card details can be taken by telephone, please call our account department on +44 (0)20 7231 5100. We do not store any credit card details used for payment.

    Online credit card payments are transacted via Paypal – you do not need a Paypal account to use this facility.

    How do I book an event?

    You can book online
    Simply scroll down the page to the “Tickets” section. Select the number of places you wish to book and then click “Add to Cart”. You will then be taken to the shopping cart where you can confirm your purchase details, enter any discount or special offer coupon codes you may have, and arrange payment.

    You can book by telephone
    Simply call us on 020 7231 5100.

    Event Date Changes

    Changes are sometimes needed due to circumstances beyond our control such as trainers being ill, poor weather and so on.  In the very rare circumstances that we need to change the date for an event we will automatically offer you a place on the next available event date.  If this is not suitable for you we will refund your booking fee.

    We cannot accept liability for travel and accommodation costs and strongly advise you not to book cheap ‘non-refundable / no change’ tickets and to check your insurance covers travel and accommodation in these circumstances.

    Can you recommend a hotel near the venue?

    Yes! Some of our events are actually held at hotels, but not all of them, so we have put together a page to help you find a suitable hotel near all of our main venues.

    Can we run this event in-house?

    Yes we can run the event in house for you.

    There is some information on our in house option here and we suggest you contact us to discuss the options.


    Can I cancel my booking or transfer to another event?

    Please see our full terms and conditions here .

    • Cancellations can be made up to one month before the event. Cancellations must be confirmed in writing and will be subject to a cancellation charge of £100 + VAT.
    • Cancellations at less than one month from the event date are be subject to full payment.
    • Substitutions may be made at any date and are subject to a £100 + VAT administration fee.
    • Non-payment or non-attendance does not constitute a cancellation.
    • If you want to change to another course date, or different event, we will do our best to accommodate your request, but we reserve the right to refuse changes. Any changes are subject to a £100 + VAT administration fee.

    Find out more about in-house training

    Book below or call 020 7231 5100Book online at the end of this page or call the customer hotline on 020 7231 5100
    Alternatively, join our mailing list for event updates and special offers.


    Monday, 29 June 2015
    9:30 am - 4:00 pm
    Event Categories:
    Event Tags:
    , , , , ,


    Jumeirah Lowndes Hotel, Knightsbridge, London
    21 Lowndes Street
    London, SW1X 9ES United Kingdom
    + Google Map
    020 7823 1234
    View Venue Website


    Symposium Events
    020 7231 5100