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Mediation Skills Training

14 January @ 9:30 am - 4:30 pm

Virtual Event Virtual Event
Mediation Skills

Mediation Skills Training

14 January 2021

Webinar Runs: 9:30 am – 4:00 pm
Mediation Skills

About this event

Resolving disputes at the earliest possible moment is critical to restoring relationships and a positive work culture.

When a diverse group of people come together, differing cultures, norms, behaviours and attitudes invariably lead to issues. When these result in disputes, the effectiveness and productivity of the parties involved is impacted, but there may also be wider implications for the business. 

Current disciplinary and grievance procedures are generally focused on process rather than people and tend to be adversarial in nature. By contrast, the mediation process is designed to bring individuals together in a safe environment to discuss the real issues and their needs for resolution. Of course this looks very different in a COVID-19 world, and there will space to discuss how best to provide this service in such volatile circumstances.

The course will help participants understand the nature of conflict, the process of mediation and the skills needed to successfully mediate. Participants will learn, observe and practice the techniques of mediation.

Who’s it for?

Anyone interested in learning more about this positive approach to resolving disputes in the workplace. This includes you, if you are a:

  • Manager
  • HR professional
  • Trade union official
  • Lawyer or ADR practitioner
  • Business adviser
Online Event

Seven key things you will learn on this course…

Explore the causes, impact and implications of conflict in the workplace


Define and scope what is meant by mediation; identify its value and benefits

Consider when and how to apply mediation

Learn the mediation process, the role of the mediator and stakeholders

Appreciate the importance of confidentiality, impartiality and voluntarism

Identify key skills utilised in mediation and how they are applied

Recognise potential ‘derailers’ and how to address

Your Trainer

Paul Harrison

Paul Harrison

Paul is an international HR specialist, executive coach and mentor with over thirty years experience in senior HR roles for organizations including Unisys, Sun Microsystems and General Electric (GE), building and leading diverse global teams. He has extensive experience in organisational restructuring and change management, including moving Sun Microsystems from a regionally focused HR function to a global delivery model with over five hundred HR employees in fifty countries.

Paul is also an experienced trainer in HR processes and delivers Symposium workshops providing investigation, mediation and disciplinary skills to HR practitioners at all levels. Paul offers consultancy on HR strategy, organisational design and development and change management as well as the design and management of day-to-day HR processes.

Paul is a graduate in economics with honours from the University of Bristol, a Fellow of the Chartered Institute of Personnel and Development (CIPD) and a masters graduate from the Ashridge Business School.

The Agenda

Online Seminar


Session 1: 10.00-10.30

Welcome, Introductions and Objectives for the day

  • Welcome
  • Introductions
  • Expectations
  • Agenda

Session 2: 10.30-11.00

What is Conflict?

  • Causes
  • Impact
  • Implications

Session 3: 11.00-12.00

What Is Mediation?

  • Principles of Mediation – Confidential, Impartial, Voluntary
  • Role of the Mediator & Other Stakeholders
  • Key stages of the Mediation Process

Session 4: 12.00-13.00

Mediation Skills

  • Utilising key skills for effective mediation
  • Active listening
  • Use of body language
  • Rephrasing, etc.

Session 5: 13.00-14.00

Break for Lunch


Session 6: 14.00-15.45

Case Study


Session 7: 15.45-16.30


  • How did it feel
  • What worked well: what needs practice
  • Other comments

Register Now!

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14 January
9:30 am - 4:30 pm
Event Categories:
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Symposium Events
020 7231 5100