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Mission Critical HR Analytics 2017

Thursday, 21 September 2017 @ 9:00 am - 4:30 pm

£449.00 – £499.00
Mission Critical HR Analytics

Chelsea Harbour Hotel, London



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3rd-annual-event-blue-200pxUnlock the hidden potential of analytics at Mission Critical Analytics 2017!


Discover how monitoring HR past and present can help to shape a successful future.
This conference will tackle current approaches to analytics and will help you to explore and use metrics to monitor staff turnover, employee engagement and diversity statistics.

This leading conference will provide you with examples of how HR analytics can equip executive level leadership with usable intelligence, which will enable you to make more informed and safer decisions. Learn how HR analytics can be an inseparable and valuable tool, not only to monitor present and past HR activities, but also how it can be used to predict and support HR strategy and actions.


Conference Attendee Questions

Will I get the event presentations?


Download detailed instructions here.

For environmental reasons, we do not print conference presentations.  They become available as a download in your account on this site, shortly before the event.

When your order is completed online, an account it automatically created for you.

Please remember the account login and password you created during the event registration process.  You will need this to access the presentations.

The event presentations are added to this account shortly before the seminar and can then be downloaded. We will notify you when they are available.



In order for people to get the presentations they have to download them from an account on this website. 

If you made the booking, you can download them for your colleague as you already have an account – or they can create their own account.

To create an account, the attendee will need to purchase the documentation directly from the site.  Don’t worry – we will email them a “Coupon Code” to input which makes the purchase free of charge. 

Normally we email all attendees to notify them when the documentation is available online about one week before the event.  We include account set up instructions and the Coupon Code with that email. 



You can find the LOST PASSWORD screen under “MY ACCOUNT” on the top menu of our site or by clicking HERE.


What food and refreshments are provided?

Generally coffee and light refreshments are available on arrival and at tea and coffee breaks throughout the day.  The times of these are made clear in the event programme.

Lunch is served on full day events.  We arrange a buffet with a selection of options to accommodate different dietary requirements, but if you have specific needs please feel free add this on the ‘additional information’ section of the online booking for or to email us.  Contact us here.

I have a discount code – how do I claim it?

If you have been sent a discount or special offer ‘coupon code’ this can be entered in the shopping cart while booking and your discount will be applied to your purchase.

I have a ‘ticket’ email but it does not say the right delegate names?

Don’t worry.  You don’t need the ‘ticket’, it’s just produced by the booking software to confirm the order.  

If you added delegate details on the booking form when you completed your order or told us by phone or email the names of the attendees, these people will be registered and do not need to bring the ‘ticket’.


I am a supplier or consultant, can I attend?

Sorry, but suppliers may not attend as delegates.

We do allow a strictly limited number of suppliers to exhibit.  Further exhibitor information can be found here or by calling our sales team on 020 7231 5100.

How do I pay? Can I have an invoice? Can I pay with a credit card?

Payment can be made by credit card when you book, or you can specify cheque, bank transfer or invoice etc. once you complete the registration form.

An invoice or receipt is automatically sent once booking is completed online.

For cheque and BACS payments, our account details can be downloaded here.

Credit card details can be taken by telephone, please call our account department on +44 (0)20 7231 5100. We do not store any credit card details used for payment.

Online credit card payments are transacted via Paypal – you do not need a Paypal account to use this facility.

How do I book an event?

You can book online
Simply scroll down the page to the “Tickets” section. Select the number of places you wish to book and then click “Add to Cart”. You will then be taken to the shopping cart where you can confirm your purchase details, enter any discount or special offer coupon codes you may have, and arrange payment.

You can book by telephone
Simply call us on 020 7231 5100.

Event Date Changes

Changes are sometimes needed due to circumstances beyond our control such as trainers being ill, poor weather and so on.  In the very rare circumstances that we need to change the date for an event we will automatically offer you a place on the next available event date.  If this is not suitable for you we will refund your booking fee.

We cannot accept liability for travel and accommodation costs and strongly advise you not to book cheap ‘non-refundable / no change’ tickets and to check your insurance covers travel and accommodation in these circumstances.

Can you recommend a hotel near the venue?

Yes! Some of our events are actually held at hotels, but not all of them, so we have put together a page to help you find a suitable hotel near all of our main venues.

Can I cancel my booking or transfer to another event?

Please see our full terms and conditions here .

  • Cancellations can be made up to one month before the event. Cancellations must be confirmed in writing and will be subject to a cancellation charge of £100 + VAT.
  • Cancellations at less than one month from the event date are be subject to full payment.
  • Substitutions may be made at any date and are subject to a £100 + VAT administration fee.
  • Non-payment or non-attendance does not constitute a cancellation.
  • If you want to change to another course date, or different event, we will do our best to accommodate your request, but we reserve the right to refuse changes. Any changes are subject to a £100 + VAT administration fee.

Sponsors – to be announced soon

If your organisation would be interested in promoting itself through the wide variety of exhibitions, sponsorship and marketing opportunities available at this event, please visit our sponsorship mini-site or contact our sales team at sales@symposium-events.co.uk or 020 7231 5100.


Please note this programme may be subject to changes

 09:00 Coffee and Registration
09:30 Chair’s opening remarks – Jon Ingham, HR Consultant and author of The Social Organisation

Why do people metrics matter and who cares anyway?

  • The increasing importance of HR metrics in board, business and stakeholder decision-making
  • The evolution of people analytics as a key element of financial reporting and performance measurement
  • The future of work: using metrics and new technologies to support the workforce of tomorrow

Andrea Eccles, Chief Executive and Editor of Measuring Up, City HR Association


Developing a data-driven culture

  • The importance of considering business context, needs and desires when developing an HR analytics strategy
  • How to secure senior sponsorship and engagement
  • Embedding an evidence based approach to organisational culture

David Littlechild, Group Head of Engagement & Insights, Lloyd’s Banking Group 


Questions and discussion with speakers


Knowledge share networking session:

Round table discussion with your peers to share solutions to your key HR analytics challenges.

Explore ways to:

  • Analyse and demonstrate the value of HR analytics
  • Win business buy-in and develop a culture of analytics
  • Understand where the analytics journey begins
 11:10 Refreshments and networking

Using data to unlock business transformation

  • Explore how to translate data into strategies for change
  • Understand how to get behind the data to unlock innovation
  • How to implement strategies to mobilise the workforce for change

Rachel Credidio, Group People and Transformation Director, Aster Group


Panel discussion: Overcoming key inhibitors to drive HR analytics

  • How to resource your HR analytics team – finding ‘purple’ team members
  • Understand technology and systems – working within your means
  • Credibility, buy-in and creating a data-driven culture

Laura Sherlock-Smith, Head of HR Report and Analytics Development, UBS

Edward Houghton, Research Adviser, Human Capitals & Metrics, CIPD

Andrea Eccles, Chief Executive and Editor of Measuring Up, City HR Association

 12:20 Questions and discussion with speakers
 12:30 Lunch and networking 

Knowledge share networking session:

Roundtable discussions with your peers to share solutions/thoughts about your key HR analytics challenges

·         Ethics, privacy and governance – how will these impact on your analytics capabilities


Case study: Avoid jumping to conclusions when analysing people data

Thorough case studies and practical experience, covering the following key stages:

  • Remaining impartial when briefed on a new project
  • Resisting temptation to accept initial findings
  • Conducting further analysis to identify real issues
  • Presenting back findings that challenge assumptions

Neil Parkinson, HR Analyst, CBRE


What’s the story? Ensuring your business understands HR analytics

  • Empower the business through data and analytics
  • How to tell a compelling story that the business will understand
  • Simple takeaways to improve how data and insights can be used

Sunil Kaushal, HR Analytics Thought Leader

14:50 Questions and discussion with speakers  
 15:00 Refreshments and networking

Workforce planning in a volatile, uncertain, complex and ambiguous (VUCA) world

·         How to leverage analytics to enhance resilience, contingency and response to a crisis

·         Agile workforce planning through evidence-based analysis

Adam Gibson , Head of Workforce Planning and Deployment, Metropolitan Police


Planning for the future –  the power of predictive analytics

  • How to successfully embark on predictive analytics and ensure it has a tangible business impact
  • Explore the different predictive analytics approaches
  • Case study example

Laura Sherlock-Smith, Head of HR Report and Analytics Development, UBS

 16:10 Questions and discussion with speaker
 16:20 Chair’s closing remarks and end of conference

Some of the experts speaking at this event include…

CHAIR – Jon Ingham, HR Strategist, Thought Leader and Author

Jon is a leading specialist in strategic people management and organisational development issues.

He regularly speaks and provides training in Europe, the US, Middle East and Asia, and has also lectured on strategic management, and other key HR topics on executive MBA courses across Europe.


Rachel Credido, Group People and Transformation Director, Aster Group

Rachel Credidio is passionate about transforming the way businesses engage their people to drive innovation, creativity, collaboration and productivity. Described as a visionary thinker, Rachel advocates a new approach to corporate culture and employee engagement.

In her current role as Group Strategic Change Director for Aster Group, a large-scale ethical developer and landlord, Rachel is leading a wholesale culture change, designed to improve employee engagement and positively impact the bottom line. Real-time data and feedback, which is optimised through a network of internal ambassadors called the Transformation Network, is informing strategies for change and improving the employee experience.

With an academic background in psychology, Rachel understands how to get the best out of people and use data to inform decision making at all levels.


Neil Parkinson, Senior HR Analyst, CBRE Limited

After gaining experience across a number of roles Neil embarked on a career in recruitment/HR analysis. After successfully implementing a culture of data led decision making across two recruitment advertising agencies he moved to BSkyB to set up a new recruitment analysis function. Neil set up his own consultancy to help clients bring their data to life. He worked on developing strategic KPIs, designing dashboards and enhancing in-house analysis capability. At CBRE he is currently establishing HR analysis for the EMEA region. Early successes include delivering dashboards to MDs and HRDs, improving data integrity and adopting a new analytics tool.

Sunil Kaushal, HR Thought Leader

Sunil Kaushal is a HR thought leader and former HR analytics specialist in investment banking with experience at Goldman Sachs, Barclays, HSBC and Deloitte. From embedding effective HR Analytics into HR business partner teams and talent development & diversity functions, Sunil Kaushal has delivered impactful HR analytics through developing effective cross-functional HR relationships and enhancing HR analytics storytelling.


Adam Gibson, Head of Workforce Planning and Deployment, Metropolitan Police

Adam Gibson is the Strategic Workforce Planning Leader for the Metropolitan Police Service and is accountable for end-to-end workforce planning, resourcing and people analytics.  In the past two years he has focused on reducing costs whilst maintaining service delivery and responding to urgent operational requirements, including the recent terror attacks. 

Concurrently, he has led a transformation of the workforce planning and analytics service and is the Director of Agile Workforce Planning.


Laura Sherlock-Smith, Head of HR Report and Analytics Development, UBS

Laura has worked in the HR reporting and analytics function at UBS for seven years. During her career she has held a number of different roles, currently managing the HR BI development team, responsible for designing and building HR reports and tools, alongside database development and automation initiatives.

During the conference, Laura will share some of the learnings and case studies from UBS around predictive analysis and more.


Andrea Eccles, CEO, City HR

Andrea joined City HR in 2007, and has since developed the Association to be a key lobbying, representation, benchmarking and best practice development membership group for HR in financial services.

She delivers toolkits and tutorials on people issues ranging from culture, governance and regulation through to talent management and HR metrics, working with expert teams.

As the Editor of Measuring Up: Advanced People Analytics for City Employers, she worked with a team of corporate metrics specialists, consultants and academics to explore the evolution of people data and decision-making processes over the past five years and runs an HR Analytics Club for financial service firms.    

She has over 25 years experience comprising senior business roles, HR within two investment banks and HCM consulting. She is FCIPD qualified with a Masters Degree in HR Management.


David Littlechild, Group Head of Engagement & Insights, Lloyds Banking Group

David Littlechild works closely with Lloyds’ Senior Executive team and their leadership team to identify and develop strategic interventions to support delivery of the Group’s vision and strategy,

David has 15 years’ experience as an innovative and highly effective leader with a strong track record of delivering results in a multi-branded, multi-channel organisation. He has led the Group’s transformational approach to Engagement since the merger between Lloyds TSB and HBOS in 2009.

As Group lead on Culture between 2014 and 2016, he was also responsible for helping to shape the Group’s approach and providing regular updates to external regulators and other governing bodies. David is the Group lead for the Banking Standards Board (BSB) annual assessment of competence and behaviour across the financial services sector and works closely with the BSB to support their broader agenda.


Edward Houghton, Senior Research Advisor, CIPD

Edward Houghton is the CIPD’s Senior Research Advisor for Human Capital and Governance.  Since joining the institute in 2013 he has been responsible for leading the organisation’s human capital research work stream exploring various aspects of human capital management, theory and practice; including the measurement and evaluation of the skills and knowledge of the workforce.

He has a particular interest in the role of human capital in driving economic productivity, innovation and corporate social responsibility, and the value of human capital to corporate governance.

Recent publications have included “A duty to care? Evidence of the importance of organisational culture to effective governance and leadership” for the Financial Reporting Council’s Culture Coalition, and “A new approach to line manager mental well-being training in banks” an independent evaluation of the Bank Workers Charity and Mind partnership to deliver mental health awareness training in the UK financial services sector.

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*Please note these prices are for in house HR practitioners. Suppliers who are interested in attending should contact Tony Okbani on 020 7231 5100 or via this form for more information.

Who's Attending

27 people are attending Mission Critical HR Analytics 2017

  • Craig Hardaker
  • Gail Barlow
  • Sian Driscoll
  • Mussah Molife
  • Diane Babb
  • Sammy Vowles
  • Duncan Paulson
  • Jan Arens
  • Susan Stevens
  • Sarah Callan
  • J R Bigwood
  • Matthew Lampard
  • Eric Stepan-Rivard
  • Martin Todd


The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.
Mission Critical HR Analytics 2017 - Charity Rate
Rate for registered charities only
£ 449.00
Mission Critical HR Analytics 2017 - Standard Rate
Standard rate for HR Professionals
£ 499.00


Thursday, 21 September 2017
9:00 am - 4:30 pm
£449.00 – £499.00
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The Chelsea Harbour Hotel
Chelsea Harbour
London, SW10 0XG
020 7823 3000
View Venue Website


Symposium Events
020 7231 5100