Loading Events

« All Events

Mediation Skills

8 May @ 9:30 am - 4:00 pm


Jumeirah Lowndes Hotel, Knightsbridge, London


This event is now complete


Mediation SkillsWhen a diverse group of people come together, differing cultures, norms, behaviours and attitudes invariably lead to issues. When these result in disputes, the effectiveness and productivity of the parties involved is impacted, but there may also be wider implications for the business. Resolving disputes at the earliest possible moment is critical to restoring relationships and a positive work culture.

Current disciplinary and grievance procedures are generally focused on process rather than people and tend to be adversarial in nature. By contrast, the mediation process is designed to bring individuals together in a safe environment to discuss the real issues and their needs for resolution.

The course will help participants understand the nature of conflict, the process of mediation and the skills needed to successfully mediate. Participants will learn, observe and practice the techniques of mediation.

Who's it for?

Who's it for?

Who's it for?

Anyone interested in learning more about this positive approach to resolving disputes in the workplace. This includes you, if you are a:

  • Manager
  • HR professional
  • Trade union official
  • Lawyers
  • Business adviser

Seven key things you will learn on this course:

Explore the causes, impact and implications of conflict in the workplace
Define and scope what is meant by mediation; identify its value and benefits
Consider when and how to apply mediation
Learn the mediation process, the role of the mediator and stakeholders
Appreciate the importance of confidentiality, impartiality and voluntarism
Identify key skills utilised in mediation and how they are applied
Recognise potential ‘derailers’ and how to address



Coffee and registration


Welcome, Introductions and Objectives for the day

  • Welcome
  • Introductions
  • Expectations
  • Agenda

What is Conflict?

  • Causes
  • Impact
  • Implications

What Is Mediation?

  • What it Is and Is Not
  • Principle of Mediation – Confidential, Impartial, Voluntary
  • Role of the Mediator & Other Stakeholders




Mediation Process

  • Key Stages of the Mediation Process
  • Purpose and Expectations of Each Step
  • How to Close the Mediation
  • Case Study Review
13:00 Lunch

Mediation Skills

  • Utilising Key Skills for Effective Mediation
14:00 Practice & Coffee


  • How did it feel
  • What worked well; what needs practice
  • Other comments
16:00 Close


Paul Harrison Paul Harrison

HR/Change Management Consultant

Paul is an international HR specialist, executive coach and mentor with over thirty years experience in senior HR roles for organizations including Unisys, Sun Microsystems and General Electric (GE), building and leading diverse global teams. He has extensive experience in organisational restructuring and change management, including moving Sun Microsystems from a regionally focused HR function to a global delivery model with over five hundred HR employees in fifty countries.

Paul is also an experienced trainer in HR processes and delivers Symposium workshops providing investigation, mediation and disciplinary skills to HR practitioners at all levels. Paul offers consultancy on HR strategy, organisational design and development and change management as well as the design and management of day-to-day HR processes.

Paul is a graduate in economics with honours from the University of Bristol, a Fellow of the Chartered Institute of Personnel and Development (CIPD) and a masters graduate from the Ashridge Business School.

Beverly Solinger Beverly Solinger

HR / Change Management Consultant

Beverly brings expertise in a diverse range of areas within human resources strategy, including organizational design and effectiveness, leadership, executive coaching, change management and acceleration, acquisition due diligence and integration, conflict resolution and mediation.

She spent twenty five years with General Electric (GE) in both the US and Europe as an HR practitioner across various financial and industrial services, as well as over five years working within GE integration, leading cross-functional business teams on acquisition and integration projects across Europe. She is an accredited workplace mediator, experienced corporate change management consultant and delivers Symposium training workshop on mediation skills.

Beverly is an honours graduate from Northeastern University in Boston, Massachusetts, holds an MBA from the same institution, and is a member of the Chartered Institute of Personnel and Development (CIPD) and the Institute of Directors.

Opt In Image
Sign up for our weekly HR newsletter
Keep up-to-date with our HR experts and event news

Book here – secure your tickets today!

  1. Enter the number of tickets* you need below.
  2. Complete the delegate detail fields that appear.
  3. Click 'Add to Cart' and in the new screen add discount coupon codes if you have any.
  4. Go to the checkout to pay or arrange for an invoice.


13 available
Mediation Skills£399.00Mediation Skills - Wednesday 8 May 2019


8 May
9:30 am - 4:00 pm
Event Categories:


Symposium Events
020 7231 5100


TBC – Central London
TBC - Central London
London, United Kingdom
+ Google Map