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Mediation Skills Training

Tuesday, 19 July 2016 @ 9:30 am - 4:30 pm

Mediation Skills


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Mediation Skills Training


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Mediation SkillsWhen a diverse group of people come together, differing cultures, norms, behaviours and attitudes invariably lead to issues. When these result in disputes, the effectiveness and productivity of the parties involved is impacted, but there may also be wider implications for the business. Resolving disputes at the earliest possible moment is critical to restoring relationships and a positive work culture.

Current disciplinary and grievance procedures are generally focused on process rather than people and tend to be adversarial in nature. By contrast, the mediation process is designed to bring individuals together in a safe environment to discuss the real issues and their needs for resolution.

The course will help participants understand the nature of conflict, the process of mediation and the skills needed to successfully mediate. Participants will learn, observe and practice the techniques of mediation.

Anyone interested in learning more about this positive approach to resolving disputes in the workplace. This includes you, if you are a:

  • Manager
  • HR professional
  • Trade union official
  • Lawyers
  • Business adviser

Seven key things you will learn on this course:


Explore the causes, impact and implications of conflict in the workplace


Define and scope what is meant by mediation; identify its value and benefits


Consider when and how to apply mediation


Learn the mediation process, the role of the mediator and stakeholders


Appreciate the importance of confidentiality, impartiality and voluntarism


Identify key skills utilised in mediation and how they are applied


Recognise potential ‘derailers’ and how to address


09:30 Coffee and registration
10:00 Welcome, Introductions and Objectives for the day

  • Welcome
  • Introductions
  • Expectations
  • Agenda
10:30 What is Conflict?

  • Causes
  • Impact
  • Implications
11:00 What Is Mediation?

  • What it Is and Is Not
  • Principle of Mediation – Confidential, Impartial, Voluntary
  • Role of the Mediator & Other Stakeholders
11:30 Coffee
11:45 Mediation Process

  • Key Stages of the Mediation Process
  • Purpose and Expectations of Each Step
  • How to Close the Mediation
  • Case Study review
13:00 Lunch
13:30 Mediation Skills

  • Utilizing Key Skills for Effective Mediation
14:00 Practice & Coffee
15:15 Debrief

  • How did it feel
  • What worked well; what needs practice
  • Other comments
15:45 Closing
16:00 Close


Barry Simmonds

HR Consultant

Barry first qualified as an accountant before graduating in business studies and pursuing a career in human resources. He has held senior international HR positions with oil exploration and energy company Schlumberger Ltd., Control Data and General Electric after six years with telecommunications giant STC, before serving as the Executive Vice President for Human Resources at Corange – Boehringer Mannheim healthcare groups. His roles have taken him all over the world, including long periods in Holland, France and Japan.

Barry then moved into HR consultancy in 1996, utilizing his expertise in organizational design, talent management, executive search and recruitment as well as individual and team executive coaching.

Barry is also an experienced trainer in workplace issues such as conflict resolution, mediation, investigations, disciplinary hearings and appeals, and delivers our highly popular Symposium workshops that help HR practitioners at all levels and across all industries navigate these often complex processes.

Beverly Solinger

HR / Change Management Consultant

Beverly brings expertise in a diverse range of areas within human resources strategy, including organizational design and effectiveness, leadership, executive coaching, change management and acceleration, acquisition due diligence and integration, conflict resolution and mediation.

She spent twenty five years with General Electric (GE) in both the US and Europe as an HR practitioner across various financial and industrial services, as well as over five years working within GE integration, leading cross-functional business teams on acquisition and integration projects across Europe. She is an accredited workplace mediator, experienced corporate change management consultant and delivers Symposium training workshops on mediation skills.

Beverly is an honours graduate from Northeastern University in Boston, Massachusetts, holds an MBA from the same institution, and is a member of the Chartered Institute of Personnel and Development (CIPD) and the Institute of Directors.

Paul Harrison

HR/Change Management Consultant

Paul is an international HR specialist, executive coach and mentor with over thirty years experience in senior HR roles for organizations including Unisys, Sun Microsystems and General Electric (GE), building and leading diverse global teams. He has extensive experience in organisational restructuring and change management, including moving Sun Microsystems from a regionally focused HR function to a global delivery model with over five hundred HR employees in fifty countries.

Paul is also an experienced trainer in HR processes and delivers Symposium workshops providing investigation, mediation and disciplinary skills to HR practitioners at all levels. Paul offers consultancy on HR strategy, organisational design and development and change management as well as the design and management of day-to-day HR processes.

Paul is a graduate in economics with honours from the University of Bristol, a Fellow of the Chartered Institute of Personnel and Development (CIPD) and a masters graduate from the Ashridge Business School.


Book Here

7 June 2016Single Delegate£399.00Book Now! Secure your place today.7 June 2016
Jumeirah Lowndes Hotel, Knightsbridge, London
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Who's Attending

3 people are attending Mediation Skills Training

  • Rachael Jones
  • Kelly Sayers


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Mediation Skills Training - 7 June 2016
£ 399.00


Tuesday, 19 July 2016
9:30 am - 4:30 pm
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Jumeirah Carlton Tower
On Cadogan Place
London, SW1X 9PY
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020 7235 1234
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