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Mediation Skills Training

Wednesday, 14 October 2015 @ 9:30 am - 4:00 pm

Mediation Skills

Mediation Skills Training

14 October 2015 @ 9:30 am – 4:00 pm

Jumeirah Lowndes Hotel, London


Overview | Learning Outcomes | Who Should Attend? | Programme | Trainer | FAQ | Book Here


When a diverse group of people come together, differing cultures, norms, behaviours and attitudes invariably lead to issues. When these result in disputes, the effectiveness and productivity of the parties involved is impacted, but there may also be wider implications for the business. Resolving disputes at the earliest possible moment is critical to restoring relationships and a positive work culture.

Current disciplinary and grievance procedures are generally focused on process rather than people and tend to be adversarial in nature.  By contrast, the mediation process is designed to bring individuals together in a safe environment to discuss the real issues and their needs for resolution. 

The course will help participants understand the nature of conflict, the process of mediation and the skills needed to successfully mediate. Participants will learn, observe and practice the techniques of mediation.

[time-restrict on=”21-02-2015″ off=”23-07-2015″]

Plan ahead to catch the early bird discount of £50!

Early Bird DiscountWorm

Book this event up to twelve weeks before hand and save £50.

Hurry! Offer expires 22 July 2015


Seven key things you will learn on this course:


  • Explore the causes, impact and implications of conflict in the workplace
  • Define and scope what is meant by mediation; identify its value and benefits
  • Consider when and how to apply mediation
  • Learn the mediation process, the role of the mediator and stakeholders
  • Appreciate the importance of confidentiality, impartiality and voluntarism
  • Identify key skills utilised in mediation and how they are applied
  • Recognise potential ‘derailers’ and how to address

This course is for you, if you are:


Interested in learning more about this positive approach to resolving disputes in the workplace.  This includes you, if you are a:

  • Manager
  • HR professional
  • Trade union official
  • Lawyers
  • Business adviser

Book below or call 020 7231 5100Book online at the end of this page or call the customer hotline on 020 7231 5100
Alternatively, join our mailing list for event updates and special offers.



 9:30 Coffee & Registration  
 10:00  Introduction and objectives for the day

  • Welcome
  • Introductions
  • Expectations
  • Agenda
 10:30  What is Conflict?

  • Causes
  • Impact
  • Implications
 11:00  What Is Mediation?

  • What it Is and Is Not
  • Principle of Mediation – Confidential, Impartial, Voluntary
  • Role of the Mediator & Other Stakeholders
 11:30  Coffee  
 11:45  Mediation Process

  • Key Stages of the Mediation Process
  • Purpose and Expectations of Each Step
  • How to Close the Mediation
  • Case Study review
 13:00  Lunch
 13:30  Mediation Skills

  • Utilizing Key Skills for Effective Mediation
 14:00  Practice & Coffee
 15:15  Debrief

  • How did it feel
  • What worked well; what needs practice
  • Other comments
15:45 Closing
16:00 Close

Book below or call 020 7231 5100Book online at the end of this page or call the customer hotline on 020 7231 5100
Alternatively, join our mailing list for event updates and special offers.


This course may be taught by one of the following:

Barry Simmonds

Barry Simmonds

Barry qualified as an accountant before graduating in business studies and pursuing a career in human resources. After six years in the telecommunications industry with STC (ITT), he moved to Schlumberger Ltd, the oil field exploration and energy management multinational, spending ten years in senior, international HR and Operational appointments. Following spells with Control Data and GE, he served as Executive Vice President, Human Resources, of the Corange/Boerhinger Mannheim healthcare groups. In 1996 he became MD of the executive search company Simmonds International and in recent years has also specialized in mediation and grievance investigations. Barry has lived in Holland, France and Japan. He specialises in the high technology, healthcare, general manufacturing, retail and financial services sectors.

Bev Solinger

Bev Solinger

Bev was born in the United States and has lived and worked in Europe since 1990. A graduate of Northeastern University in Boston, Massachusetts, with a BA and MBA, Bev initially worked in student personnel before moving into HR management with GE in 1980. After a number of assignments in power systems, aerospace and industrial automation, Bev joined the international team covering Europe, Middle East and Africa before transitioning to financial services. She has extensive acquisition and integration experience and is skilled in facilitation, change acceleration and coaching techniques. Additionally, she is an accredited employment and commercial mediator

Paul Harrison

Paul Harrison

Paul gained a BSc in Economics and is a Fellow of the Chartered Institute of Personnel and Development. He started his career in production management with Christian Salvesen and then moved into HR. After three years in HR positions at Ferranti he joined GE for seven years, where he became the head of UK HR. After two years as HR Director at Unisys he joined Sun Microsystems as UK HR Director.  After several years as HR director for Europe and Asia, he became VP of HR Operations worldwide and was responsible for setting up HR shared services globally and managing an HR outsourcing contract spanning 50 countries. In 2010 Paul completed a masters degree in executive coaching at Ashridge Business School and obtained the National Certificate in Employment Mediation. Paul is now an independent specialist in international HR, executive coaching and dispute resolution.



Book below or call 020 7231 5100Book online at the end of this page or call the customer hotline on 020 7231 5100
Alternatively, join our mailing list for event updates and special offers.

Additional Information

Training FAQ

What food and refreshments are provided?

Generally coffee and light refreshments are available on arrival and at tea and coffee breaks throughout the day.  The times of these are made clear in the event programme.

Lunch is served on full day events.  We arrange a buffet with a selection of options to accommodate different dietary requirements, but if you have specific needs please feel free add this on the ‘additional information’ section of the online booking for or to email us.  Contact us here.

I have a discount code – how do I claim it?

If you have been sent a discount or special offer ‘coupon code’ this can be entered in the shopping cart while booking and your discount will be applied to your purchase.

I have a ‘ticket’ email but it does not say the right delegate names?

Don’t worry.  You don’t need the ‘ticket’, it’s just produced by the booking software to confirm the order.  

If you added delegate details on the booking form when you completed your order or told us by phone or email the names of the attendees, these people will be registered and do not need to bring the ‘ticket’.


How do I pay? Can I have an invoice? Can I pay with a credit card?

Payment can be made by credit card when you book, or you can specify cheque, bank transfer or invoice etc. once you complete the registration form.

An invoice or receipt is automatically sent once booking is completed online.

For cheque and BACS payments, our account details can be downloaded here.

Credit card details can be taken by telephone, please call our account department on +44 (0)20 7231 5100. We do not store any credit card details used for payment.

Online credit card payments are transacted via Paypal – you do not need a Paypal account to use this facility.

How do I book an event?

You can book online
Simply scroll down the page to the “Tickets” section. Select the number of places you wish to book and then click “Add to Cart”. You will then be taken to the shopping cart where you can confirm your purchase details, enter any discount or special offer coupon codes you may have, and arrange payment.

You can book by telephone
Simply call us on 020 7231 5100.

Event Date Changes

Changes are sometimes needed due to circumstances beyond our control such as trainers being ill, poor weather and so on.  In the very rare circumstances that we need to change the date for an event we will automatically offer you a place on the next available event date.  If this is not suitable for you we will refund your booking fee.

We cannot accept liability for travel and accommodation costs and strongly advise you not to book cheap ‘non-refundable / no change’ tickets and to check your insurance covers travel and accommodation in these circumstances.

Can you recommend a hotel near the venue?

Yes! Some of our events are actually held at hotels, but not all of them, so we have put together a page to help you find a suitable hotel near all of our main venues.

Can we run this event in-house?

Yes we can run the event in house for you.

There is some information on our in house option here and we suggest you contact us to discuss the options.


Can I cancel my booking or transfer to another event?

Please see our full terms and conditions here .

  • Cancellations can be made up to one month before the event. Cancellations must be confirmed in writing and will be subject to a cancellation charge of £100 + VAT.
  • Cancellations at less than one month from the event date are be subject to full payment.
  • Substitutions may be made at any date and are subject to a £100 + VAT administration fee.
  • Non-payment or non-attendance does not constitute a cancellation.
  • If you want to change to another course date, or different event, we will do our best to accommodate your request, but we reserve the right to refuse changes. Any changes are subject to a £100 + VAT administration fee.

Find out more about in-house training


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Mediation Skills Training - 14 October 2015
£ 399.00


Wednesday, 14 October 2015
9:30 am - 4:00 pm
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Jumeirah Lowndes Hotel, Knightsbridge, London
21 Lowndes Street
London, SW1X 9ES United Kingdom
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020 7823 1234
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