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Making Strategic Decisions about People

Monday, 8 December 2014 @ 9:30 am - 4:00 pm

Making Strategic Decisions About People

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The way an organisation makes its decisions has a critical impact on its effectiveness. The financial crises, environmental disasters, value destroying M&As, and within HR – terminations of employment, often supported by large payouts, as well as the HRIT (eg e-learning) systems left unused in many businesses, show that we do not always get our decisions right.

Effective decision making does depend upon having an appropriate business model and a suitable leadership team in place, but there is also a lot of what leads to a good decision, for example, the way that responsibility for decisions is allocated and the capability of decision makers, which depends upon HR.

HR therefore plays a crucial role in enabling effective strategic decisions, and in supporting business success. We should pay attention to the ways in which we can influence the people who are recruited, support their development, structure the decision making forums, and otherwise facilitate decision making within our organisations.

HR also makes important decisions itself, and the decisions which we make are some of the hardest to get right. In fact Gallup have suggested that companies fail to choose the candidate with the right talent for the job 82% of the time.

So, attend this course, find out how to improve decision making within your business (and hence your impact on business results) and improve the decisions you and your team are making about your people and organisational effectiveness.




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Five key things you will learn on this course

By the end of the course you will:

  1. Understand how rational decision making can be improved
  2. Understand how intuitive decision making can be made more rational
  3. Understand how intuitive decision making can be structured to increase the likelihood it will be effective
  4. Be able to increase HR’s contribution to effective business decision making
  5. Have identified the typical flaws in HR decision making to increase the quality of decisions regarding talent management and organisation effectiveness.



Attend this course if you are a:

  • Chief human resource officer
  • HR director
  • Head of organisation effectiveness
  • Head of talent management
  • Head of learning and development
  • HR business partner or HR team member wanting to contribute more broadly to organisational effectiveness
  • HR professional, or talent management leader, wanting to improve your own effectiveness
  • Business leader, with responsibility for the effectiveness of your own organisation




 9:30 Registration and coffee  
10:00 Welcome, introductions and objectives for the day

Effective rational decision making

  • Rational, political, process based and garbage can models
  • Approaches and tools for decision making – estimating payoff and probability – learning from quantitative methods, game theory and decision science
  • Standard processes for decision making
  • Systems thinking and dealing with complexity
  • The wisdom of crowds and role of mindfulness
11:30 Morning coffee

The psychology and sociology of decision making

  • Cognitive biases and heuristics and solutions to decision making errors
  • Findings from research and neuroscience
  • Using, developing, calibrating and understanding when to use judgement and intuition
  • Improving group decision making
13:00 Lunch and discussion    Book now

Structuring decision making

  • Structuring roles, responsibilities and rights for decision making
  • The importance of diversity and its implications
  • Nudging the culture around empowerment, deviance and conflict
  • Effective management of meetings
  • Measuring and rewarding good decisions
  • Developing’s HR role in managing decision making
14:30 Afternoon tea

Making people decisions

  • Problems and solutions for assessing capability and performance (eg candidate selection, performance management calibration, talent identification etc)
  • Closing the knowing doing gap
  • The role of technology
  • Measuring and reporting on people management
15:45 Conclusions and action planning


Jon Ingham

HR Strategy Consultant

Jon is a leading specialist in strategic people management and organizational development issues. He regularly speaks and provides training in Europe, the US, the Middle East and Asia and has also lectured on strategic management, change management and human resources on executive MBA courses across Europe.

He is the author of Strategic HCM: Creating value through people (2006) and is currently completing a second book called Social advantage. He also posts regularly to blogs with these same titles and has recently been recognized as the top global online influencer in talent management.

Before working with Symposium, Jon served as Director of Human Capital Consulting, Europe for Buck Consultants / ACS, as Head of HR Consulting for Penna and as International HR Director for Ernst & Young after working as an IT and change management consultant for Andersen Consulting. Jon delivers a number of Symposium training workshops on HR issues such as business partnering, workforce planning, business and HR process design, organizational design and development and HR innovation.

Jon has a BA in Psychology, a Masters in Engineering and an MBA. He is a Fellow of the Chartered Institute of Personnel and Development (CIPD).



    Additional Information

    Training FAQ

    What food and refreshments are provided?

    Generally coffee and light refreshments are available on arrival and at tea and coffee breaks throughout the day.  The times of these are made clear in the event programme.

    Lunch is served on full day events.  We arrange a buffet with a selection of options to accommodate different dietary requirements, but if you have specific needs please feel free add this on the ‘additional information’ section of the online booking for or to email us.  Contact us here.

    I have a discount code – how do I claim it?

    If you have been sent a discount or special offer ‘coupon code’ this can be entered in the shopping cart while booking and your discount will be applied to your purchase.

    I have a ‘ticket’ email but it does not say the right delegate names?

    Don’t worry.  You don’t need the ‘ticket’, it’s just produced by the booking software to confirm the order.  

    If you added delegate details on the booking form when you completed your order or told us by phone or email the names of the attendees, these people will be registered and do not need to bring the ‘ticket’.


    How do I pay? Can I have an invoice? Can I pay with a credit card?

    Payment can be made by credit card when you book, or you can specify cheque, bank transfer or invoice etc. once you complete the registration form.

    An invoice or receipt is automatically sent once booking is completed online.

    For cheque and BACS payments, our account details can be downloaded here.

    Credit card details can be taken by telephone, please call our account department on +44 (0)20 7231 5100. We do not store any credit card details used for payment.

    Online credit card payments are transacted via Paypal – you do not need a Paypal account to use this facility.

    How do I book an event?

    You can book online
    Simply scroll down the page to the “Tickets” section. Select the number of places you wish to book and then click “Add to Cart”. You will then be taken to the shopping cart where you can confirm your purchase details, enter any discount or special offer coupon codes you may have, and arrange payment.

    You can book by telephone
    Simply call us on 020 7231 5100.

    Event Date Changes

    Changes are sometimes needed due to circumstances beyond our control such as trainers being ill, poor weather and so on.  In the very rare circumstances that we need to change the date for an event we will automatically offer you a place on the next available event date.  If this is not suitable for you we will refund your booking fee.

    We cannot accept liability for travel and accommodation costs and strongly advise you not to book cheap ‘non-refundable / no change’ tickets and to check your insurance covers travel and accommodation in these circumstances.

    Can you recommend a hotel near the venue?

    Yes! Some of our events are actually held at hotels, but not all of them, so we have put together a page to help you find a suitable hotel near all of our main venues.

    Can we run this event in-house?

    Yes we can run the event in house for you.

    There is some information on our in house option here and we suggest you contact us to discuss the options.


    Can I cancel my booking or transfer to another event?

    Please see our full terms and conditions here .

    • Cancellations can be made up to one month before the event. Cancellations must be confirmed in writing and will be subject to a cancellation charge of £100 + VAT.
    • Cancellations at less than one month from the event date are be subject to full payment.
    • Substitutions may be made at any date and are subject to a £100 + VAT administration fee.
    • Non-payment or non-attendance does not constitute a cancellation.
    • If you want to change to another course date, or different event, we will do our best to accommodate your request, but we reserve the right to refuse changes. Any changes are subject to a £100 + VAT administration fee.


    Book here


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    Making Strategic Decisions about People - 8th December 2014
    £ 399.00


    Monday, 8 December 2014
    9:30 am - 4:00 pm
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    CCT Venues Barbican
    Aldersgate House, 135-137 Aldersgate Street
    London, EC1A 4JA United Kingdom
    020 7776 4798
    View Venue Website


    Symposium Events
    020 7231 5100


    Find a hotel near the venue