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HR, Social Media and Digital Transformation

Thursday, 4 October 2018 @ 9:30 am - 4:00 pm


In this substantial update to Symposium’s long running HR and Social Media course, Jon Ingham expands the agenda to cover other existing and emerging disruptive technologies and their impacts on organisations and HR.

Social media plus mobile, analytics and cloud (SMAC) technologies have already had a profound effect on many people and organisations. However, we are now at the beginning of the 4th Industrial Revolution in which these and other digital technologies are predicted to change the nature of societies and economies. Business models are being increasingly disrupted and the world of working is expected to be fundamentally transformed as well. This means that the HR profession now needs to move on from evolving to revolutionising its approaches.

However, this change is not just about using new technology but also involves responding to changes in the way that people think and behave. HR will therefore need to manage changes in the workforce, including to the number and type of jobs offered as well as an increasing number of other ways of contributing to a business. It will also need to create new ways of managing and organizing these people. And it will need to innovate the employee experience responding to the new expectations of these new workers as well as the existing people in the workforce.

HR will also need to manage the disruption that digital business will bring and which will require a more people-centric, collaborative approach to change if organisations are going to navigate the revolution successfully. And HR will need to develop its own use of social and digital technologies and more social, community and network based approaches to manage and organise HR in order to achieve its own objectives.

Attend this session to get ahead of all these disruptions and develop a proactive response in your own business.

Who should attend?

  • Chief Human Resource Officers
  • HR Directors / Workforce Technology
  • Head of Recruiting / Learning
  • Future leaders and all others concerned with the future of work
  • Others concerned with social media and digital transformation
Understand what digital technologies involve and which ones they need to pay attention to

Be able to describe the impact that social and digital technologies are having on businesses and HR processes

Understand what HR functions need to be thinking about, experimenting with and taking action on

Recognise the strategic opportunities presented to HR and how digital can help HR increase its contribution and impact on a business (and how ignoring it runs the risk of making HR increasingly irrelevant)

Understand the new capabilities HR needs to develop, including a more strategic approach and perspective to people management and organization

Have developed a draft action plan to improve HR activities through the use of social media and digital technologies.

Topics covered

Digital technology and its impact on business and the workforce

  • The importance of SMAC (social, mobile, analytics and cloud) plus other disruptive technologies impacting businesses, including IOT, AI, Blockchain etc.
  • The impact of digital on new business models helping become more customer centric, agile and data driven
  • The roles of robots and AI in the future of work – replacing and supplementing human resources – and why this requires a more people and relationship centric approach
  • The increasing focus on tasks and projects and the growth of the contingent workforce, particularly gig workers
  • The benefits individuals gain from using social media and digital tools
  • How HR professionals can use the tools in their own work and organisations
Developing a digital organisation

  • Reviewing the key elements of an organisation design and how each organisational element is impacted by digital business
  • The shift from hierarchies to networks allowing exploration of new opportunities as well as exploitation of existing business
  • Increasing focus on workplace design aligned with digital technologies
  • Shifting focus from individuals to their relationships and the way they work together in groups, supported through organisation development
  • New capabilities for digital leaders and creating leadership skills in all employees
  • HR’s role in supporting the social / digital business
Developing  social and digital people management approaches

  • Redesigning recruiting, learning, performance management and reward using digital technologies and approaches
  • Push, pull and social applications in employer branding
  • The increasing focus on apps vs processes
  • The increasing availability and importance of big data for recruitment and performance measurement etc, eg through the use of wearables connecting people to the internet of things
  • Making better people decisions though big data analytics and cognitive computing
  • Avoiding risks arising from use of social media, AI, etc
Digital HR capability and transformation

  • Developing a new HR function for a digital world
  • New capabilities for HR practitioners
  • Digital technologies enabling HR productivity
  • Building a business case for digital business / HR
  • Managing digital change as organisation development
  • HR’s own behaviours role modelling digital leadership

Conclusions and Action Planning

This training day will run from 10:00am – 16:00 with three scheduled breaks throughout the day

Trainer: Jon Ingham

Jon Ingham is an independent strategic people management and organisation development consultant. His projects often involve helping companies innovate their HR approaches responding to changes in the world of work and also to tie more closely to their own strategic needs. His work is informed by a strong belief in the potential offered from a smarter investment in people and the consequent opportunity to create new value for a business.

He has worked with companies in UK and Europe, the Middle East, South Africa, Asia and Australia. Recent clients have included a financial services firm where HR had to sign up to providing half of the firm’s planned financial growth.  Also, acting in an interim head of organisation development capacity for a leading retailer, planning for the introduction of a new digital business strategy.

Other activities include providing in-house and open training programmes. His Symposium courses have included strategic HR; digital HR, HR business partnering; people planning, measurement, analytics and reporting; HR and innovation; HR and social media; organisation design and development; process design; employee experience, change management, and specific courses on recruitment, learning, performance management and reward.

Jon also speaks at leading HR, IT/Digital and Property/Facilities conferences around the world, including Symposium’s HR Business Partnering, Talent Management and HR Analytics conferences. He has also lectured in strategic management, change management and HR on executive MBA courses.

Jon has written several books and articles on the future of work, and of the HR function, which includes his new book, ‘The Social Organization’ (2017). This suggests that businesses needs to focus on the relationships between people as well as the individuals themselves. He has recently co-authored an article with Professor Dave Ulrich, the main instigator of today’s HR model, reviewing opportunities for ‘Building Better HR Departments’ (2016). Jon also writes at a ten-year old blog, Strategic HCM.

He has a number of associate relationships including The Work Foundation and Glassdoor, for which he has conducted media interviews supporting their research into pay transparency, zero hour contracts and other issues (with appearances include BBC Breakfast and Radio 4’s Today programme). He has also conducted research for the Economist Intelligence Unit and other organisations.

Jon has BA in Psychology, a Masters in Engineering and an MBA. He has frequently been recognised a leading influencer in HR, eg he was listed as the 7th most influential UK HR Thinker in 2013.  HR Examiner includes him in its list of the top 100 global HR influencers and states “Ingham is still early in his career.  It’s not outrageous to imagine him as the next Ulrich.”


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Thursday, 4 October 2018
9:30 am - 4:00 pm
Event Categories:


Jumeirah Lowndes Hotel, Knightsbridge, London
21 Lowndes Street
London, SW1X 9ES United Kingdom
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020 7823 1234
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