6 May @ 9:30 am - 4:30 pm£399
Today’s businesses operate in a complex environment of markets, regulations and performance pressures. Equally those businesses need to lead an increasingly diverse workforce with a broad range of motivations and styles. Conflict is inevitable.
Whether as part of the grievance or disciplinary process, a thorough and impartial investigation is a critical element in fact-finding and determining next steps. Employment legislation is putting pressure on employers to deliver employment decisions that are more and more impartial and objective.
Effective investigation can often be the key to resolving grievances fairly: particularly where there is a need to find the facts.
Getting to the bottom of such events requires a set of skills and processes which are not part of most manager toolkits. Organisations often lack confidence to conduct such a procedure or there is a reluctance to be involved in a process that may become part of legal proceedings. Undertaking a proper grievance investigation involves adhering to a rigorous process, but since such investigations are not criminal in nature, any conclusions can only draw on the evidence obtained and, while being admissible in court, will be based on the "balance of probability".
The Investigation Skills seminar is designed to provide attendees with an understanding, process, framework, and tool set to enable managers to undertake investigations using proven methodology.
Who's it for?
- Interested in learning more about a positive approach to resolving disputes in the workplace.
- Managers, HR professionals, trade union officials, lawyers, business advisors, consultants, senior managers, business owners and dispute resolution professionals.
By the end of the course you will:
|09:30||Coffee and registration|
|10:00||Welcome, Introductions and Objectives for the day|
|10:30|| Setting the scene
|10:45|| The Investigator
|11:15|| An investigation framework and plan
|12:00|| Undertaking an Investigation
|13:15||Lunch and Discussion|
|14:00||Practice session and case study|
|15:15||Preparing the Report and Recommendations|
|15:45||Summary and follow up plans|
HR / Change Management Consultant
Beverly brings expertise in a diverse range of areas within human resources strategy, including organizational design and effectiveness, leadership, executive coaching, change management and acceleration, acquisition due diligence and integration, conflict resolution and mediation.
She spent twenty five years with General Electric (GE) in both the US and Europe as an HR practitioner across various financial and industrial services, as well as over five years working within GE integration, leading cross-functional business teams on acquisition and integration projects across Europe. She is an accredited workplace mediator, experienced corporate change management consultant and delivers Symposium training workshop on mediation skills.
Beverly is an honours graduate from Northeastern University in Boston, Massachusetts, holds an MBA from the same institution, and is a member of the Chartered Institute of Personnel and Development (CIPD) and the Institute of Directors.
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