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Employee Engagement Summit 2015

Thursday, 14 May 2015 @ 9:00 am - 5:00 pm

£349 – £399
Employee Engagement

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Employee Engagement 2015

14 May 2015 @ 9:00 am – 5:00 pm

The Kensington Close Hotel, London

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Plan ahead and catch the early bird discount of 30%!

Early Bird Discount


Simply enter the discount code HR17630 in the shopping cart or quote when booking by telephone.

Hurry! Offer expires 10 March 2015


Agenda | Speakers | TestimonialsSocial Media | FAQ | Join Event Mailing List | Book Here

Practical tips to build engagement and increase performance.

SummaryWhat You'll LearnWho's it ForSponsorsA Message from the Producer

10th Annual EventExpert Advice from leading engagement professionals


As the job market continues to improve, more opportunities are available for employees to move to new pastures. According to Engage for Success almost four out of five companies are focused on improving employee engagement in order to motivate employees, aid retention and improve morale.

Employee Engagement SummitThis summit will offer you expert advice from leading engagement professionals.  It will feature best practice case studies demonstrating how you can implement cost effective and sustainable engagement initiatives to ensure that your employees stay with your organisation and deliver maximum results.

Learn new employee motivation techniques including:


  • Turn around low levels of engagement and encourage engaging behaviours
  • Transform your workplace culture to one which has high engagement
  • Solidify the correlation between customer service and employee engagement
  • Set simple and clear steps to engage during change
  • Continue the journey and engage an engaged workforce
  • Examine the future developments and direction of employee engagement
  • Quantify the commercial outcome of engagement projects

This event is perfect for HR Professionals such as:


  • HR director
  • Director or head of employee engagement
  • Director of employee relations
  • Employee benefits manager
  • Head of internal communications
  • Head of reward and recognition
  • Organisational development manager
  • Head of talent management


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The massage is backed up by a benchmarking wellbeing survey giving measurable results.









Information for potential sponsors

If your organisation would be interested in promoting itself through the wide variety of exhibitions, sponsorship and marketing opportunities available at this event, please visit our sponsorship page here or email or contact our customer services team at sales@symposium-events.co.uk or 020 7231 5100.

Hayley Griffin HR ManagerDear HR Professional,

The summit will offer expert advice from leading professionals and will feature best practice case studies addressing how to implement cost effective and sustainable engagement initiatives to ensure that your employees not only stay with your organisation but deliver maximum results.

Hayley Griffin
Conference Producer


Business-Checkmate-200px-bw-trans                                       Therapy-solutions-200px-bw-trans

Book below or call 020 7231 5100Book online at the end of this page or call the customer hotline on 020 7231 5100
Alternatively, join our mailing list for event updates and special offers.

Testimonials from HR Professionals 

“Good balance of information, models & stories very good. Very helpful day”
Director of HR & OD, Sussex Community NHS Trust


“Really good content at the right pace”
HR Business Partner, Willmott Dixon Partnership

“Interesting and informative event”
HR & People Development Manager, ACDC LED


“Really good conference. Stimulating & thought provoking”
Head of Org Design & Development, SCOPE

Book below or call 020 7231 5100Book online at the end of this page or call the customer hotline on 020 7231 5100
Alternatively, join our mailing list for event updates and special offers.

Programme for Employee Engagement 2015:


09:00  Coffee and registration

Chair’s opening remarks

Dr Clare Kelliher, Professor of Work and Organisation, Cranfield University School of Management

What will engagement look like in the future?

  • Examining the next stage of engage for success
  • Linking engagement and employee wellbeing to drive performance
Cathy Brown, Executive Director, Engage for Success

Engagement as a building block for business; creating a great culture and values

  • Creating an organisation culture that leads to embedded engagement and drives innovation
  • Ensuring your leadership team are delivering on values and promises
  • Examining management behaviours and relationships
  • Setting clear communication
Emma Sutton, SVP – Head of Customer Experience, MBNA Limited

Questions and discussion with speakers


Knowledge share networking

11:10   Refreshments and networking

Sustaining energy levels and engagement

  • Ensuring your workforce is energised
  • Thinking outside the box
  • Top strategies that work
Karen Notaro, Vice Chair, Engagement Champions Forum, Ministry of Justice

Engaging a geographically diverse workforce

  • Awakening the organisation values and vision across the workforce
  • Engaging remote and shift workers
  • Overcoming communication barriers
Malcolm Cotterell, Head of Employee Engagement and Benefits, Arriva

Leadership vs. line manager

  • Examining which has the biggest impact
  • Leaderships role in engagement
  • Improving line manager behaviours and building better relationships
Nikki Jacobi, HR Director, Yell

What to do with the disengaged?

  • Acceptance of ‘non engagement’ can be just as important for future success
  • Overcoming resistance and lack of commitment
Richard Smelt, HR Director, McCain Foods

Questions and discussion with speakers


Questions and discussion with speakers

12:35   Lunch and networking

Knowledge share networking session

On your round table groups discuss your top 5 tips for an engaged organisation


Communication Wizardry of DISC

  • An informed and engaging review of the use of DISC Psychometrics
  • Effective use within the domains of employee engagement
  • Effective communication and sustainable business growth
Rachel Carr, Director, Business Checkmate

Examining the causes of disengagement

  • What’s behind disengagement?
  • Definitions of engagement
  • Satisfaction Vs Engagement
  • Emotional attachment to the organisation
  • Reducing burn-out
Dr Ann Parkinson, Associate Professor, Leadership, Organisations and Behaviour, Henley Business School

Taking a marketeers approach to employee engagement

  • Applying a consumer methodology to employees: research, segmentation, implementation & analysis
  • Building an emotional connection to your organisation’s brand
  • Making commercial decisions on where to invest your employee engagement budget
  • Quantifying the business analytics of engagement
Tim Pointer, Former HR Director, Pentland Brands

15:05  Questions and discussion with speakers
15:15 Refreshments and networking

Engaging teams through effective leadership that drives organisational improvement

  • Using your leaders to encourage motivated teams and engaged employees – using both HR and sports psychology
  • Developing diverse teams that share the same values and that strive for continuous improvement
  • Building organisational resilience that ensures your people can adapt to and embrace change
Jabbar Sardar, Director of Human Resources and Organisational Development, Cafcass and Rob Vickerman, Ex-Captain, England Rugby Union 7s Team

Building engagement through change and embedding a coaching culture

  • Developing a new programme of engagement
  • Creating culture change and embedding values for high performance
  • Using coaching as a key tool for engagement
Jenn Batey, Senior Business Partner, People & Culture, and Jenny Kidby, Talent Development Specialist, Grant Thornton UK LLP

Questions and discussion with speakers


Chair’s closing remarks and end of conference


Book below or call 020 7231 5100Book online at the end of this page or call the customer hotline on 020 7231 5100
Alternatively, join our mailing list for event updates and special offers.

Meet some of the experts speaking at this event:

 Jabbar Sardar 150 x 150

Jabbar Sardar, Director of Human Resources and Organisational Development, Cafcass

Jabbar joined Cafcass in October 2006 and is responsible for the HR, Organisational Development, Health, Safety & Wellbeing and Legal functions. Over the past 8 years, Jabbar has been instrumental in supporting the CEO in transforming the way in which the organisation delivers its services and develops its staff.

In 2013 Jabbar was shortlisted for the prestigious Personnel Today HR Director of the Year Award.  In 2014 he was voted the 6th most influential practitioner by HR magazine, as well as finishing 4th in the readers’ poll.

Prior to joining Cafcass, Jabbar worked as a Senior HR professional with a number of large public sector organisations.

 Ann Parkinson 150x150

Dr Ann Parkinson, Associate Professor Leadership, Organisations and Behaviour, Henley Business School

Ann Parkinson is an Associate Professor in the School of Leadership, Organisations and Behaviour and is currently the Subject Area Leader for Managing People module of the Henley MBA.  She has been associated with Henley for over 20 years. Prior to joining Henley as full time faculty she was a consultant with academic interests in Human Resources and organisational strategy based on international experience and a practitioner background.  This was in designing and introducing cultural and organisational change in a large UK plc. She has been instrumental in designing and planning major development programmes in the areas of HR strategy; managing change and total quality management.  Her practical and consultancy experience has been wide ranging, from telecommunications to the voluntary sector, international assignments in Central Europe and include: career development; climate surveys; performance management; general organisational development; people aspects of business process re-engineering; assessment centres; establishment of new organisation structures.

Ann’s early career was in ceramics, both teaching and running a small pottery, which started her interest in people at work.  Her doctorate on the psychological contract has provided a focus and interest in the relationship between organisations and their employees, and has also fired a curiosity in the nature of organisations as well as how the individual views and interacts with their work environment.  Through her research and consultancy, Ann has particularly developed her interests in employee engagement, management development and career management, and she is qualified in the use of psychometrics in selection and development of individuals and groups at work. Her most recent research has been into the strategic role of HR.

Clare Kelliher

Dr Clare Kelliher, Professor of Work and Organisation, Cranfield School of Management, Cranfield University

Clare is Professor of Work and Organisation at Cranfield School of Management, Cranfield University. Clare holds a PhD in Organisational Behaviour from London Business School, an MA in Industrial Relations from the University of Warwick and a first degree in management from the University of Surrey.

Her research interests centre around the organisation of work and the management of the employment relationship. She has a long-standing interest in flexible working and recently directed a major project concerned with examining the impact of flexible working on performance, sponsored by seven companies. She has also recently completed a project looking at employee engagement in multi-national organisations, funded by the US Society for HRM Foundation.


Malcolm Cotterell, Head of Employee Engagement and Benefits, Arriva

Malc is the Head of Employee Engagement and Benefits for Arriva in the UK and recently announced as winner of the Professional of the Year Award at the prestigious ee awards. This makes him happy.

As does having the responsibility for employee engagement across Arriva’s multiple UK train and bus companies. That’s 26,000 people, doing different jobs, in different places, at different times of the day and night. It keeps him busy.

Employee engagement is very simply about people. But people aren’t simple. Malc has brought employee engagement to life within Arriva by recognising the breadth of the remit and subject, and has used his imagination and creativity to address every part of their strategy, keeping it fresh and engaging.

Someone very clever once said, “Find something you love doing and then find someone to pay you to do it.” Malc has taken this advice, quite literally.

Cathy Brown 150 x 150

Cathy Brown, Executive Director, Engage for Success

Currently the director for Engage for Success, Cathy has wide ranging experience across the public, private and third sectors in raising awareness and providing practical guidance to organisations looking to improve employee engagement. With a background in delivering strategic transformation programmes for a FTSE 100 company, she recognises the importance of values, good management, authentic leadership and the ability to listen in creating environments where people can bring the best of themselves to work every day.

Rob Vickerman 150 x 150

Rob Vickerman, Ex-Captain, England Rugby Union 7s Team

Rob Vickerman started his professional career under the guidance of current England Head Coach Stuart Lancaster who had a huge impact in his development.

After gaining 50 appearances in the Premiership at Leeds and Newcastle it was in the shortened version of the game, Rugby Sevens, in which Rob really thrived. He captained his country throughout his Sevens career; playing in 28 IRB World Series Tournaments, as well as two world cups – making the final in Moscow RWC7’s 2013.

Rob also has a First Class Degree in Leadership and Management gained whilst playing. He cites self awareness and transformational leadership as key aspects in his life and career – and continues to play at newly named Yorkshire Carnegie.


Jenn Batey, Senior Business Partner, People & Culture, Grant Thornton UK LLP

Jenn is a qualified and experienced people professional, currently leading the London business partner team at Grant Thornton through a significant cultural change programme. The focus of her role is embedding a high performance culture through coaching, leadership capability and talent development.


Jenn has worked in senior people change roles in organsiations such as BAE Systems and BAA at Heathrow. She has expertise in transformational change projects, developing people strategies to support the employee life cycle, organisational design executive coaching, facilitating talent and leadership programmes and workforce and succession planning.

 Jenny Kidby 150 x 150

Jenny Kidby, Talent Development Specialist, Grant Thornton

Jenny currently leads the Talent Development team at Grant Thornton.  For the last three years the team has been instrumental in creating a mindset and behaviour shift in the firm, developing people to create a high performance and coaching culture.  Jenny’s focus has been working with the leaders of the firm to create a purpose driven and sustainable organisation that makes a positive difference in the world.


Jenny is a chartered occupational psychologist with experience of working as an internal and external consultant to help organisations transform themselves.  She has experience in developing leaders to inspire and lead their teams, individual and team coaching, designing and facilitating programmes to accelerate cultural shift.   Prior to working at Grant Thornton Jenny led the consultancy division of business psychology firm OPP Ltd.

Richard Smelt 150x150

Richard Smelt, HR Director, McCain Foods

Richard is the HR Director for McCain Foods-the world leader in Fries and other potato products.

Richard has a career at the sharp end of change management. A psychology graduate (Leeds), Fellow of the Chartered Institute of Personnel and Development, and an MBA from London Business School, together with over 25 years experience of real change in businesses.

The career journey has led from the Prudential, involved in a programme to change the “man from the Pru”, to the repositioning of HFC, a consumer finance company, to Kingfisher working in the Electrical Retailing division both in the UK and France, to the downsizing and turnaround at Signet and three years working for Guy Hands at Normura’s Principal Finance Group-now Terra firma, working on the people and organisation implications of some of the biggest Private Equity deals in the UK and Europe.

Richard also worked at The Carphone Warehouse as Group HR Director where the key challenge was growing the business in Europe and across new business streams including the creation of Talk Talk. Richard was also appointed as CEO of OneTel acquired by CPW at the end of 2005 prior to integration into Talk Talk.

Richard Smelt joined Northern Rock as part of the turnaround team as HR Director in 2008 and after splitting northern rock into 2 separate entities, each with a future, left in 2010.

Richard is also a Non Executive Director of Hays Plc, the global specialist recruitment business, and Boxington Corporate Finance

Honesty, openness and pragmatism are core values – commercial organisations exist to make money – this is best done in an environment where people are empowered to do the impossible.

 Karen Notaro 150x150

Karen Notaro, Vice Chair, Engagement Champions Forum, Ministry of Justice

Karen has held various roles in the Civil Service. She became a member of the Engagement Champions Forum in March 2009 and is now vice-chair, leading on the design of the annual Champions Day, facilitating bespoke sessions across the MOJ family – including; Courts, Tribunals and Prisons and lead champion in the central London tribunal cluster.

 Tim Pointer 150x150

Tim Pointer, Former HR Director, Pentland Brands

Tim is HR Director of Pentland Brands, leading their global people strategy across a portfolio of lifestyle and performance brands (including Canterbury, Speedo, Berghaus, Mitre, ellesse, Lacoste & Ted Baker). The work he has led has been recognised by a number of awards, including:

  • CIPD 2014: Overall Winners
  • CIPD 2014: Employee Engagement Award
  • Great Place to Work 2014 (Large Employers): UK Top 10 & Europe Top 20
  • Employee Benefits Awards 2014.

Tim has 20 years of HR experience, leading business transformation (double-digit growth, mergers, acquisitions & IPO) in global organisations across premium & lifestyle brands, FMCG and retail. He lived and worked in Asia-Pacific for 5 years, leading generalist HR within spirits & wines portfolio Maxxium. On returning to the UK, Tim joined Diesel as UK & Eire HR Director, prior to moving to Pentland. He has also worked for Waterstone’s, and began his career as a Grad with M&S. Tim has an MA from Lancaster University, is studying for an MSc at Ashridge, and is a Fellow of the CIPD. He is a failed actor, occasional goalkeeper, learner guitarist and father of three.

Nikki Jacobi 150x150

Nikki Jacobi, HR Director, Yell

Nikki has been HR Director at Yell for 3 years and  is responsible for the development of the Company’s plans and programs as a strategic partner. She leads the UK HR team to deliver the people plan and is responsible for all areas of the HR team. Prior to this Nikki was business partner for many years and before that ran a training team which was her specialism and her passion.

Nikki is now a HR generalist with substantial change management experience which has helped as Yell has been on a journey that has seen its transition its entire operating model and thus the role of HR has been central. This has meant many challenging reorganisations and downsizing along reskilling and recruitment of new talent. Employee Engagement has been at the heart of maintaining the success of business  while going through the change programs.

What keeps Nikki personally engaged is the variety in her role and the fact that no 2 hours let alone 2 days are the same. She love sitting at the top table as a true business partner and helping the exec team understand their role in driving business success through their people.


Personally her driving motivation is her 2 amazing children under 3 which leave her less time than before to indulge in her passions of cooking and travelling.


Academically Nikki is a CIPD member with a MBA from Henley who is passionate about self-development and is on a quest to never stop learning.

Book below or call 020 7231 5100Book online at the end of this page or call the customer hotline on 020 7231 5100
Alternatively, join our mailing list for event updates and special offers.

Frequently Asked Questions

Conference Attendee Questions

Will I get the event presentations?


Download detailed instructions here.

For environmental reasons, we do not print conference presentations.  They become available as a download in your account on this site, shortly before the event.

When your order is completed online, an account it automatically created for you.

Please remember the account login and password you created during the event registration process.  You will need this to access the presentations.

The event presentations are added to this account shortly before the seminar and can then be downloaded. We will notify you when they are available.



In order for people to get the presentations they have to download them from an account on this website. 

If you made the booking, you can download them for your colleague as you already have an account – or they can create their own account.

To create an account, the attendee will need to purchase the documentation directly from the site.  Don’t worry – we will email them a “Coupon Code” to input which makes the purchase free of charge. 

Normally we email all attendees to notify them when the documentation is available online about one week before the event.  We include account set up instructions and the Coupon Code with that email. 



You can find the LOST PASSWORD screen under “MY ACCOUNT” on the top menu of our site or by clicking HERE.


What food and refreshments are provided?

Generally coffee and light refreshments are available on arrival and at tea and coffee breaks throughout the day.  The times of these are made clear in the event programme.

Lunch is served on full day events.  We arrange a buffet with a selection of options to accommodate different dietary requirements, but if you have specific needs please feel free add this on the ‘additional information’ section of the online booking for or to email us.  Contact us here.

I have a discount code – how do I claim it?

If you have been sent a discount or special offer ‘coupon code’ this can be entered in the shopping cart while booking and your discount will be applied to your purchase.

I have a ‘ticket’ email but it does not say the right delegate names?

Don’t worry.  You don’t need the ‘ticket’, it’s just produced by the booking software to confirm the order.  

If you added delegate details on the booking form when you completed your order or told us by phone or email the names of the attendees, these people will be registered and do not need to bring the ‘ticket’.


I am a supplier or consultant, can I attend?

Sorry, but suppliers may not attend as delegates.

We do allow a strictly limited number of suppliers to exhibit.  Further exhibitor information can be found here or by calling our sales team on 020 7231 5100.

How do I pay? Can I have an invoice? Can I pay with a credit card?

Payment can be made by credit card when you book, or you can specify cheque, bank transfer or invoice etc. once you complete the registration form.

An invoice or receipt is automatically sent once booking is completed online.

For cheque and BACS payments, our account details can be downloaded here.

Credit card details can be taken by telephone, please call our account department on +44 (0)20 7231 5100. We do not store any credit card details used for payment.

Online credit card payments are transacted via Paypal – you do not need a Paypal account to use this facility.

How do I book an event?

You can book online
Simply scroll down the page to the “Tickets” section. Select the number of places you wish to book and then click “Add to Cart”. You will then be taken to the shopping cart where you can confirm your purchase details, enter any discount or special offer coupon codes you may have, and arrange payment.

You can book by telephone
Simply call us on 020 7231 5100.

Event Date Changes

Changes are sometimes needed due to circumstances beyond our control such as trainers being ill, poor weather and so on.  In the very rare circumstances that we need to change the date for an event we will automatically offer you a place on the next available event date.  If this is not suitable for you we will refund your booking fee.

We cannot accept liability for travel and accommodation costs and strongly advise you not to book cheap ‘non-refundable / no change’ tickets and to check your insurance covers travel and accommodation in these circumstances.

Can you recommend a hotel near the venue?

Yes! Some of our events are actually held at hotels, but not all of them, so we have put together a page to help you find a suitable hotel near all of our main venues.

Can I cancel my booking or transfer to another event?

Please see our full terms and conditions here .

  • Cancellations can be made up to one month before the event. Cancellations must be confirmed in writing and will be subject to a cancellation charge of £100 + VAT.
  • Cancellations at less than one month from the event date are be subject to full payment.
  • Substitutions may be made at any date and are subject to a £100 + VAT administration fee.
  • Non-payment or non-attendance does not constitute a cancellation.
  • If you want to change to another course date, or different event, we will do our best to accommodate your request, but we reserve the right to refuse changes. Any changes are subject to a £100 + VAT administration fee.

Conference DocumentationCan’t Attend? Buy the Presentations

You can purchase the event documentation, including the presentations, in a pdf format. Please use the link here (attendees receive a copy of the presentations).

Social Media

Join us at these social forums:

Follow our Company Page for event news and special offersDiscuss HR issues related to this event in our Linkedin GroupFollow us on TwitterFollow us on Facebook

[time-restrict on=”13-02-2015″ off=”21-02-2015″]



[time-restrict on=”21-02-2015″ off=”11-03-2015″]

Plan ahead and catch the early bird discount of 30%!

Early Bird Discount


Simply enter the discount code HR17630 in the shopping cart or quote when booking by telephone.

Hurry! Offer expires 10 March 2015


Book below or call 020 7231 5100Book online at the end of this page or call the customer hotline on 020 7231 5100
Alternatively, join our mailing list for event updates and special offers.


The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.
Employee Engagement 2015 - Standard Rate

NB. Rate for in-house HR professionals only. Suppliers please call Tony Okbani 020 7231 5100.

£ 399.00
Employee Engagement 2015 - Charity Rate
Discounted rate for registered charities.
£ 349.00


Thursday, 14 May 2015
9:00 am - 5:00 pm
£349 – £399
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Symposium Events
020 7231 5100


Find a hotel near the venue