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Employee Engagement and Reward Summit 2018

Tuesday, 27 March 2018 @ 9:00 am - 5:00 pm

£449.00 – £499.00

Employee engagement is not a new concept. There is a wealth of case studies, best practice and evidence supporting its impact on driving productivity, collaboration, wellbeing, innovation and the bottom-line.

There are however changing circumstances that consistently require organisations to review and benchmark the way that they view and manage employee engagement. The 13th Annual Employee Engagement  and Reward Summit 2018 will provide an understanding of the latest research, data and thought leadership on successfully engaging employees in the workplace.

We will hear from organisations who will share key insights into how they are leading the way through engaging their employees and effective reward strategies and best practice for 2018.

All information about this conference are subject to change as we are in the process of finalising details.

Who should attend:

  • Head of Recruitment / Talent acquisition

  • Head of HR

  • Learning and development Directors/Managers

  • Talent Management

  • Employee Relations

  • Emerging talent

  • Graduate Recruitment Managers

  • Early careers Managers

  • Campus / school Engagement Managers

  • Student Acquisition Managers

Conference Attendee Questions

Will I get the event presentations?


Download detailed instructions here.

For environmental reasons, we do not print conference presentations.  They become available as a download in your account on this site, shortly before the event.

When your order is completed online, an account it automatically created for you.

Please remember the account login and password you created during the event registration process.  You will need this to access the presentations.

The event presentations are added to this account shortly before the seminar and can then be downloaded. We will notify you when they are available.



In order for people to get the presentations they have to download them from an account on this website. 

If you made the booking, you can download them for your colleague as you already have an account – or they can create their own account.

To create an account, the attendee will need to purchase the documentation directly from the site.  Don’t worry – we will email them a “Coupon Code” to input which makes the purchase free of charge. 

Normally we email all attendees to notify them when the documentation is available online about one week before the event.  We include account set up instructions and the Coupon Code with that email. 



You can find the LOST PASSWORD screen under “MY ACCOUNT” on the top menu of our site or by clicking HERE.


What food and refreshments are provided?

Generally coffee and light refreshments are available on arrival and at tea and coffee breaks throughout the day.  The times of these are made clear in the event programme.

Lunch is served on full day events.  We arrange a buffet with a selection of options to accommodate different dietary requirements, but if you have specific needs please feel free add this on the ‘additional information’ section of the online booking for or to email us.  Contact us here.

I have a discount code – how do I claim it?

If you have been sent a discount or special offer ‘coupon code’ this can be entered in the shopping cart while booking and your discount will be applied to your purchase.

I have a ‘ticket’ email but it does not say the right delegate names?

Don’t worry.  You don’t need the ‘ticket’, it’s just produced by the booking software to confirm the order.  

If you added delegate details on the booking form when you completed your order or told us by phone or email the names of the attendees, these people will be registered and do not need to bring the ‘ticket’.


I am a supplier or consultant, can I attend?

Sorry, but suppliers may not attend as delegates.

We do allow a strictly limited number of suppliers to exhibit.  Further exhibitor information can be found here or by calling our sales team on 020 7231 5100.

How do I pay? Can I have an invoice? Can I pay with a credit card?

Payment can be made by credit card when you book, or you can specify cheque, bank transfer or invoice etc. once you complete the registration form.

An invoice or receipt is automatically sent once booking is completed online.

For cheque and BACS payments, our account details can be downloaded here.

Credit card details can be taken by telephone, please call our account department on +44 (0)20 7231 5100. We do not store any credit card details used for payment.

Online credit card payments are transacted via Paypal – you do not need a Paypal account to use this facility.

How do I book an event?

You can book online
Simply scroll down the page to the “Tickets” section. Select the number of places you wish to book and then click “Add to Cart”. You will then be taken to the shopping cart where you can confirm your purchase details, enter any discount or special offer coupon codes you may have, and arrange payment.

You can book by telephone
Simply call us on 020 7231 5100.

Event Date Changes

Changes are sometimes needed due to circumstances beyond our control such as trainers being ill, poor weather and so on.  In the very rare circumstances that we need to change the date for an event we will automatically offer you a place on the next available event date.  If this is not suitable for you we will refund your booking fee.

We cannot accept liability for travel and accommodation costs and strongly advise you not to book cheap ‘non-refundable / no change’ tickets and to check your insurance covers travel and accommodation in these circumstances.

Can you recommend a hotel near the venue?

Yes! Some of our events are actually held at hotels, but not all of them, so we have put together a page to help you find a suitable hotel near all of our main venues.

Can I cancel my booking or transfer to another event?

Please see our full terms and conditions here .

  • Cancellations can be made up to one month before the event. Cancellations must be confirmed in writing and will be subject to a cancellation charge of £100 + VAT.
  • Cancellations at less than one month from the event date are be subject to full payment.
  • Substitutions may be made at any date and are subject to a £100 + VAT administration fee.
  • Non-payment or non-attendance does not constitute a cancellation.
  • If you want to change to another course date, or different event, we will do our best to accommodate your request, but we reserve the right to refuse changes. Any changes are subject to a £100 + VAT administration fee.

Event Sponsors

My Family Care

My Family Care is the UK’s leading provider of family friendly solutions. They're uniquely positioned to help employers with their working parent and carer strategies and implement employee solutions.

Their clients include investment banks, retailers, FMCG manufacturers, legal practices, accountancy firms, media companies and many others of all sectors and sizes.

They make a real difference to their clients' businesses and the lives and careers of their employees who have seen that it makes sound business sense to adopt a flexible, family friendly approach. Whether you’re trying to build a reputation as a great place to work, improve talent retention, reduce care related absenteeism, improve relocation success or build a more diverse leadership pool, My Family Care can help.

In a nutshell, they’re about making work + family work.



Employees across the board are more motivated by opportunities to grow and develop than pay rises at work. It makes complete business sense to take an employee-first approach and Appraisd lets employers do just that. 

Used by thousands of employees all over the world, Appraisd is an online performance management and engagement system which is powerful, yet easy to use. It allows any organisation to finally bridge the gap between annual reviews and regular check-ins, putting employees’ needs at the heart of their business.



If your organisation would be interested in promoting itself through the wide variety of exhibitions, sponsorship and marketing opportunities available at this event, please visit our sponsorship mini-site or contact our sales team at [email protected] or 020 7231 5100.


 09:00 Coffee and Registration
09:30 Chair's opening remarks

Dr Amy Armstrong, Faculty and Program Director, Hult International Business School

 09:45 Linking engagement to productivity: A modern employee engagement strategy

  • The modern watercooler: new ways to engage employees
  • What are forward thinking companies doing to generate engagement?
  • Company loyalty - what does it mean and how does it manifest itself?

Cathy Brown, Executive Director, Engage for Success

10:10 The Bigger Picture: Who delivers a successful Engagement Strategy?

Working across leadership, organisational structures, teams, career mobility, learning and development opportunities, diversity, brand and HR services to ensure engagement that delivers ROI

  • Steps to create a destination workplace that attracts top performers
  • From board to contractors: taking a holistic and inclusive approach and measuring outcomes in an environment of joint ownership of responsibility and goals
  • How to see increased engagement on the balance sheet

Dawn Sowerby, Director of Transformation, Aster Group UK

 10:35 Creating the right environment for employee engagement

“Engagement” is something that you can force employees into. It has to come from a position of trust and partnership. Employees have to be at the very heart of the process and feel completely invested in it. This is the aim, but how can you achieve it?

  • Enable more effective and regular dialogue between line managers and employees
  • Encourage feedback from across the business, not jut from line mangers but from peers and colleagues too.
  • Allow employees to take control of their objectives, making them relevant to their team and the broader business.

Roly Walter, Founder, Appraisd

11:00 Questions and discussion with speakers
 11:10 Refreshments and networking
 11:30 Taking the process out of engagement management: keeping a continuous conversation

  • Developing fit for purpose employee engagement via continuous conversation
  • In-house tools to assist engagement at no cost
  • How to enable horizontal and vertical conversations across the business

Karen Notaro, Head of Engagement Champions Network, Ministry of Justice

Yvonne Dowie-Shosanya, Deputy Head & Learning, Development and Talent Lead, Project-Race, Ministry of Justice

 11:55 Conversation: Focus on Engagement and Reward support for working parents and carers

A discussion exploring the approaches to engagement and reward with a focus on how companies can support working parents and carers.

Jennifer Liston-Smith, Director, My Family Care

Adam Brooke, Vice President, Benefits Consultant, Bank of America Merrill Lynch

12:20 Questions and discussion with speaker
 12:30 Lunch and networking
13:30 Knowledge share networking session 

Roundtable discussions with your peers to share solutions to your key challenges 

Focus:  Best-practise to embed employee engagement through communication and understanding 

14:00 Case Study: New ways of working - new ways of engaging  

  • The evolution of RCN's employee engagement strategy
  • Understanding employees and responding to their needs
  • Current and future focus: flexible shifts, flexible locations, flexible job descriptions

Amisha Wilde, People Development and Engagement Manager, Royal College of Nursing

 14:30 STREAM A - Telling the story - impact of your organisational narrative

  • The critical role of leaders in internal comms and organisational narrative
  • Shifting accountability for engagement
  • Creating coherence across workforce and management levels

Nina Callard, Head of Internal Engagement, Cancer Research UK

14:00 STREAM B - The role of a good manager in creating and driving engagement

  • Key leadership skills that matter to employees
  • How an Engagement Leader think and act
  • How HR can manage disruption caused by different personalities

Karen Rayfield, Director of People and Performance, Helping Hands


 15:00 Refreshments and networking
 15:20 Panel discussion: Main trends in engagement - looking toward the future

  • Between evolving work structures, technology, and public policies how do we generate the right models for employment, career development and organizational success.
  • Our panel will be discussing the successes and the challenges around understanding and adapting to future trends in the workplace, as well as giving some predictions

Alex Nelson, Employee Engagement Manager, Marks and Spencer Plc

Kate Griffiths-Lambeth, Group Director of HR, Charles Stanley

Karen Notaro, Head of Engagement Champions Network, Ministry of Justice

15:45  Case Study: How to become recognised as a fantastic company to work for

Making sure employee engagement strategies are fit for purpose and constantly evolve to stay ahead in an environment of increased competition. 

  • Understanding your workforce via the right EE surveys and shifting from data to insight
  • Engaging with the workforce as a whole as well as groups and sections to create specific and general engagement strategies
  • Open up opportunities by using existing talent and identify secondary skills within the workforce

Alex Nelson, Employee Engagement Manager, Marks and Spencer Plc

 16:10 Questions and discussion with speakers
16:20 Chair's closing remarks and end of conference


CHAIR - Dr Amy Armstrong BA (Hons), MBA, PhD, Senior Faculty, Ashridge Executive Education, Hult Business School

Amy is senior faculty at Ashridge Executive Education, part of Hult International Business School. Her teaching and research interests include personal resilience; engagement; authenticity and compassion at work. She is particularly interested in how ‘crucible’ experiences in one's personal life, such as bereavement, illness or family breakdown, shape who we are and how we lead. She runs leadership courses across Ashridge-Hult and works with a variety of international corporate clients.

Amy is a Visiting Scholar at Aston University. She also leads the research into barriers to engagement for Engage for Success, a UK Government-led movement which is seeking to improve levels of engagement and well-being across industry.


Nina Callard, Head of Staff Engagement and Internal Communications, Cancer Research UK

Nina is Head of Staff Engagement and Internal Communications at Cancer Research UK – the world’s largest charitable funder of cancer research.

Following a career in scientific research, Nina brings a number of years of science communications and teaching experience to her role at CRUK.  Working closely with Learning and Development and Brand, she is driving a manager-centric approach to engagement with internal communications as a key lever for driving awareness and excitement about the areas of engagement the charity is focussing on.

Karen Rayfield, Director of People & Performance, Helping Hands Home Care

Karen is Director of People & Performance at Helping Hands Home Care, a national home care provider and Glassdoor’s 22nd Best Place to Work 2018. As a values-driven family-run business, Helping Hands enables adults of all ages, living with many different health conditions, to live independently at home. 

An experienced HR professional, Karen has worked across the health and social care, hospitality, FMCG and retail sectors. Since 1994 she has held senior and director-level positions at Plumbworld, Primafruit, Bass Leisure Retail and TK Maxx.


Alex Nelson, Employee Engagement Manager, Marks and Spencer

Alex Nelson is Employee Engagement Manager for Marks and Spencer, responsible for delivery of their global employee survey and people insight. With a history of working in a range of roles on the frontline of retail and hospitality, he brings to the team an understanding of the challenges and opportunities that exist in a large retail organisation.

Currently working to develop a market leading employee insight strategy that delivers clear stories, themes and actions from employee feedback and enables M&S to make sure it is looking after all their employees, no matter their background or the challenges they face. Alex holds a Bachelor’s degree in History and Politics, is a keen cyclist and record collector.

Cathy Brown, Director, Engage for Success

Currently the Director of Engage for Success, Cathy has wide ranging experience across the public, private and third sectors in raising awareness and providing practical guidance to organisations looking to improve employee engagement. With a background in delivering strategic transformation programmes for a FTSE 100 company, she recognises the importance of values, good management, authentic leadership and the ability to listen in creating environments where people can bring the best of themselves to work every day.

As a long time public speakers and spokesperson for Engage for Success, Cathy engages and energises audiences around business change, leadership and innovation. She passionately believes that helping people find a better way to work can make a big difference to people;s lives, their organisations and ultimately: the country.

Karen Notaro, Head of Engagement Champions Network, Ministry of Justice 

Karen was born and grew up in the London Borough of Barking and Dagenham, joining the civil service working for the Department of Works and Pensions in 2000 where she interviewed foreign nationals for National Insurance numbers.

Karen progressed to Customer Services Manager working on the mystery shopping results before joining the then Employment Tribunal Service on promotion in May 2004, moving to work in other parts of the court service in January 2014.

Becoming a member of the Engagement Champions Forum in March 2009, Karen is now the Chair, lead designer of the annual Champions Day, and faciliates bespoke sessions across the MOJ family including Courts, Tribunals and Prisons, developing the Engagement Compendium.

In November 2016, Karen became the Head of Engagement Champions Network and is currently responsible for continuing to grow and up-skill the now 1,000 strong cadre of Engagement Champions across the department.

Yvonne Dowie-Shosanya. Deputy Head of Learning, Development and Talent Lead - Project Race, Ministry of Justice

Yvonne joined the Ministry of Justice in April 1986. She progressed to the first line of management, working specifically as a Job Skill Instructor, before taking a lateral transfer in 1991 to the then Headquarters HR Training in Little St James St.

Yvonne currently works within Project Race (initiated May 2016), supporting the MoJ in driving cultural change towards making the business “Race Confident”, as well as promoting the Project’s work and issues /challenges of race inequality; offering recommendation/solutions on moving forward positively on the race agenda. One of Yvonne’s responsibilities is to help build BAME staff’s capabilities to support the individual’s ability to realise their full potential and where appropriate provide the relevant empirical evidence that underpins the Projects purpose.


Jennifer Liston-Smith, Director, Head of Coaching & Consultancy, My Family Care

Jennifer joined My Family Care in 2010 specifically to build and lead this provision on the basis of her established reputation and experience. In her role, she also looks after the My Family Care thought leadership agenda through which they provide Think Tanks and experience-sharing webinars to a thriving HR & Diversity leaders community.

With many years experience in large organisations and in providing leadership coaching and internal mentoring programmes and in coaching supervision, Jennifer one of the UK pioneers of maternity coaching in the early 2000s and has helped many leading employers build award-winning programmes to coach and support working parents and carers.

Kate Griffiths-Lambeth, Group HR Director, Executive Committee, Charles Stanley & Co

Kate is an experienced Group HR Director, who enjoys leading, inspiring and ensuring results within international, multi-site, commercially-orientated businesses.

A lawyer by initial training, she progressed into HR via various client-facing roles. Kate likes to be involved in day-to-day issues, whilst ensuring that strategic global and local objectives are reached.

Dawn Sowerby, Transformation Director, Aster Group

Dawn is Transformation Director – People at Aster Group and is a Fellow of the CIPD.  She has a long track record in HR & OD leadership, having worked across various sectors and operated at director level for seven years.  

Dawn has supported leadership teams over the years in identifying and delivering adjustments to structure, practices and systems in order to construct a strong platform for cultural change and improved performance outcomes.  She has recently led a radical overhaul of its approach to HR, which has transformed the way that people feel about being in the team and helped to set the benchmark for other team design changes in the business. 

Dawn also has extensive experience in employee engagement, and has led engagement work in both the health and housing sectors.  She also leads events as a volunteer for the Devon & Cornwall regional team of the Engage for Success movement and is a non-executive director for Thera South West, an organisation that provides support for adults with learning disabilities.   She is also a regular contributor to LinkedIn.

Adam Brooke, Vice President, Benefits Consultant (UK & ROI), Bank of America Merrill Lynch

Adam spent the first 13 years of his career with the John Lewis Partnership, initially specialising in Learning & Development before taking on the role of Employee Benefits Manager.

He then went on to launch and manage a flexible benefits program at Magic Circle law firm Freshfields Bruckhaus Deringer before taking on the role of Employee Benefits & Wellness Manager (EMEA) at J.P. Morgan, winning Best Benefits Communication Strategy for a large employer, and being highly commended for Best Benefits Strategy, at the EB awards in 2014. 

Adam recently joined Bank of America Merrill Lynch as their UK & ROI Benefits Manager.


Roly Walter, Founder, Appraisd

Roly Walter launched Appraisd in 2012. Beginning his career as a Business Analyst at Goldman Sachs designing global online HR tools. It was this experience that inspired him to design and launch Appraisd, an early iteration of which was used by HM Foreign Office. Throughout his career, Roly has been a consultant and adviser to various organisations, offering his expertise on all aspects of technology. Now, he finds himself torn between his study of the ever-changing relationship between employee and employer - and his love for the beauty and power of computer programming.


Amisha Wilde, People Development and Engagement Manager, Royal College of Nursing

Amisha is People Development and Engagement Manager at the Royal College of Nursing – the world’s largest union and professional body for nursing staff. With more than 15 years’ experience leading employee engagement, Amisha knows the secret to every great organisation – look after your people and they’ll look after your customers. As an experienced coach, Amisha loves nothing more than helping people realise their potential and thrive in work.

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Tuesday, 27 March 2018
9:00 am - 5:00 pm
£449.00 – £499.00
Event Categories:


InterContinental Hotel – London 02
1 Waterview Drive, Greenwich Peninsula
London, SE10 0TW
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Symposium Events
020 7231 5100