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Emotional Intelligence: Self-Awareness At Work

Thursday, 27 April 2017 @ 9:30 am - 4:00 pm

Emotional Intelligence

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Jumeirah Lowndes Hotel, Knightsbridge, London

Emotional Intelligence: Self-Awareness At Work


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Emotional IntelligenceDo your working relationships always run smooth? Or do you find yourself embroiled in arguments, office politics or unproductive dynamics?

If so, improving your level of self-awareness and emotional intelligence is absolutely vital.

This one day course is designed for HR professionals who want to improve how they, managers and staff interact and engage with others in the workplace. The course will help you:

  • Improve your listening skills
  • Develop a greater level of self-awareness
  • Learn how to handle colleagues and customers with greater confidence, assertiveness and empathy

Who’s it for?

  • HR professionals responsible for developing managerial and communication skills in their organisations
  • Managers or staff who want to improve their emotional intelligence

Four key things you will learn on this course:


Learn specific tools for improving your emotional intelligence and handling challenging situations


Gain increased insight into your triggers, behaviours and responses to others


Understand how to handle conflict and feedback with calm, gratitude and openness


Shift into a higher level of self-awareness and personal responsibility


09:30 Coffee and registration
10:00 Welcome, Introductions and Objectives for the day
Session 1 Introduction

  • Emotional intelligence: what it is and why it matters
  • Self-awareness: how do we develop it?
Session 2 Self-Awareness: Identifying Beliefs

  • Learn a simple, proven process for improving self-awareness
  • Understand how to identify your perceptions and beliefs about others at work
  • See what lies ‘below the surface’ of your reactions
Session 3 Getting Clear: Questioning Beliefs

  • Learn how to questions your thoughts about yourself and others
  • Understand the fears that block assertiveness and honesty
  • Learn how to assert yourself more calmly: why assertion doesn’t equal aggression
Session 4 Handling Conflict with Confidence

  • Interpretations: ‘what someone says’ vs ‘what you think they say’
  • Learning how to handle sensitive / difficult issues
  • Taking responsibility vs being a victim; which one do you choose?
  • Questions and techniques for handling and resolving conflict situations
Session 5 Giving and Receiving Better Feedback

  • Criticism: how can we befriend it?
  • Receiving feedback: how to take it
  • Giving feedback: how to give helpful, usable feedback
Session 6 Taking it back to work

  • Action planning for future development
  • Exploring resources and support to continue your journey to greater self-awareness
Lunch and refreshments will be provided throughout the day

Trainer: Duncan Lewin

Duncan Lewin is an ex-Deloitte consultant specialised in helping people improve their skills in giving and receiving feedback, managing conflict more productively and handling difficult conversations.

A former ‘feedback-phobic’, Duncan was terrible at handling feedback and criticism. Like many, he had two ways of responding: aggressive and argumentative, or passive and resentful. Neither worked, and both left him stressed.

Eventually the stress got too much and he began a deep, personal journey in finding a new way of relating to feedback and conflicting opinions.

The results have been startling:

  • Duncan now actively seeks feedback;
  • feels comfortable with conflict;
  • and has learnt how to handle even the most difficult conversations with (he hopes!) assertiveness and grace.

He works with a range of clients including BT, Accenture, Exxon Mobil and Canary Wharf Group.

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Who's Attending

5 people are attending Emotional Intelligence: Self-Awareness At Work

  • Christine Russell
  • Tina Wills
  • Jenny Allen-Smith


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Jumeirah Lowndes Hotel, Knightsbridge, London
21 Lowndes Street
London, SW1X 9ES United Kingdom
020 7823 1234
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020 7231 5100


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