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Emotional Intelligence: Self-Awareness At Work
Thursday, 27 April 2017 @ 9:30 am - 4:00 pm£399.00
Do your working relationships always run smooth? Or do you find yourself embroiled in arguments, office politics or unproductive dynamics?
If so, improving your level of self-awareness and emotional intelligence is absolutely vital.
This one day course is designed for HR professionals who want to improve how they, managers and staff interact and engage with others in the workplace. The course will help you:
- Improve your listening skills
- Develop a greater level of self-awareness
- Learn how to handle colleagues and customers with greater confidence, assertiveness and empathy
Who's it for?
- HR professionals responsible for developing managerial and communication skills in their organisations
- Managers or staff who want to improve their emotional intelligence
Four key things you will learn on this course:
|09:30||Coffee and registration|
|10:00||Welcome, Introductions and Objectives for the day|
Self-Awareness: Identifying Beliefs
Getting Clear: Questioning Beliefs
Handling Conflict with Confidence
Giving and Receiving Better Feedback
Taking it back to work
|Lunch and refreshments will be provided throughout the day|
Trainer: Duncan Lewin
Duncan Lewin is an ex-Deloitte consultant specialised in helping people improve their skills in giving and receiving feedback, managing conflict more productively and handling difficult conversations.
A former ‘feedback-phobic’, Duncan was terrible at handling feedback and criticism. Like many, he had two ways of responding: aggressive and argumentative, or passive and resentful. Neither worked, and both left him stressed.
Eventually the stress got too much and he began a deep, personal journey in finding a new way of relating to feedback and conflicting opinions.
The results have been startling:
- Duncan now actively seeks feedback;
- feels comfortable with conflict;
- and has learnt how to handle even the most difficult conversations with (he hopes!) assertiveness and grace.
He works with a range of clients including BT, Accenture, Exxon Mobil and Canary Wharf Group.
Book here – secure your tickets today!
- Enter the number of tickets* you need below.
- Complete the delegate detail fields that appear.
- Click 'Add to Cart' and in the new screen add discount coupon codes if you have any.
- Go to the checkout to pay or arrange for an invoice.
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