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Emotional Intelligence: Self-Awareness At Work

Thursday, 7 April 2016 @ 9:30 am - 4:00 pm

Conducting Difficult Conversations
Want to book now?  Click here or call our booking hotline on 020 7231 5100


Emotional IntelligenceDo your working relationships always run smooth? Or do you find yourself embroiled in arguments, office politics or unproductive dynamics?

If so, improving your level of self-awareness and emotional intelligence is absolutely vital.

This one day course is designed for HR professionals who want to improve how they, managers and staff interact and engage with others in the workplace. The course will help you:

  • Improve your listening skills
  • Develop a greater level of self-awareness
  • Learn how to handle colleagues and customers with greater confidence, assertiveness and empathy

Forthcoming Event Dates

7 April 2016 - Jumeirah Lowndes Hotel, Knightsbridge, London

Four key things you will learn on this course:

Learn specific tools for improving your emotional intelligence and handling challenging situations
Gain increased insight into your triggers, behaviours and responses to others
Understand how to handle conflict and feedback with calm, gratitude and openness
Shift into a higher level of self-awareness and personal responsibility

Who should attend?

  • HR professionals responsible for developing managerial and communication skills in their organisations
  • Managers or staff who want to improve their emotional intelligence


9:30 Registration and Coffee
10:00 Welcome, introductions and objectives for the day
Session 1 Introduction
  • Emotional intelligence: what it is and why it matters
  • Self-awareness: how do we develop it?
Session 2 Self-Awareness: Identyfying Beliefs
  • Learn a simple, proven process for improving self-awareness
  • Understand how to identify your perceptions and beliefs about others at work
  • See what lies 'below the surface' of your reactions
Session 3 Getting Clear: Questioning Beliefs
  • Learn how to questions your thoughts about yourself and others
  • Understand the fears that block assertiveness and honesty
  • Learn how to assert yourself more calmly: why assertion doesn’t equal aggression
Session 4 Handling Conflict with Confidence
  • Interpretations: ‘what someone says’ vs ‘what you think they say’
  • Learning how to handle sensitive / difficult issues
  • Taking responsibility vs being a victim; which one do you choose?
  • Questions and techniques for handling and resolving conflict situations
Session 5 Giving and Receiving Better Feedback
  • Criticism: how can we befriend it?
  • Receiving feedback: how to take it
  • Giving feedback: how to give helpful, usable feedback
Session 6 Taking it back to work
  • Action planning for future development
  • Exploring resources and support to continue your journey to greater self-awareness
4.00 Close of course
Lunch and refreshments will be provided throughout the day


    Duncan Lewin


    Duncan Lewin is an ex-Deloitte consultant specialised in helping people improve their skills in giving and receiving feedback, managing conflict more productively and handling difficult conversations.

    A former ‘feedback-phobic’, Duncan was terrible at handling feedback and criticism. Like many, he had two ways of responding: aggressive and argumentative, or passive and resentful. Neither worked, and both left him stressed.

    Eventually the stress got too much and he began a deep, personal journey in finding a new way of relating to feedback and conflicting opinions.

    The results have been startling:

    • Duncan now actively seeks feedback;
    • feels comfortable with conflict;
    • and has learnt how to handle even the most difficult conversations with (he hopes!) assertiveness and grace.

    He works with a range of clients including BT, Accenture, Exxon Mobil and Canary Wharf Group.

      Book Here

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      Who's Attending

      5 people are attending Emotional Intelligence: Self-Awareness At Work

      • Claire Arnold
      • June Charlton-Hughes
      • Sue Bourne
      • Zoe Yates
      • Bestan Williams


      The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.
      Emotional Intelligence: Self-Awareness At Work - 7 April 2016
      £ 399.00


      Jumeirah Lowndes Hotel, Knightsbridge, London
      21 Lowndes Street
      London, SW1X 9ES United Kingdom
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      020 7823 1234


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      020 7231 5100


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