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Creating Value through Employee Experience

2 May @ 9:30 am - 4:00 pm


Jumeirah Lowndes Hotel, Knightsbridge, London


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Employee engagement remains a vital focus for HR departments. However, despite a decade or more’s investment in engagement surveys and developing line managers, etc, engagement levels are often still much lower than we would want them.

Learning from other developments in innovation, digital technology, workplace design, service design and gamification etc now provides new opportunities for improving engagement in different ways. These opportunities centre on improving the employee experience - ensuring that employees can get their jobs done, and do this in a way which supports their satisfaction and wellbeing, in order to generate positive results for an employee, the groups they work within, and the employing organisation as a whole.

Doing this requires a people-centric focus which sees employees as whole people rather than just job holders. One issue in this, of course, is that each employee has different needs, and hence developing the experience needs to take account of these, leading to flexible and even personalised services and interactions. However developing experiences can also provide other non-engagement related benefits for an organisation which can help sell this approach to business leaders too.

Who's it for?

  • Chief Human Resource Officers
  • HR Director
  • Heads of Employee Experience
  • Heads of Talent Management
  • Heads of Organisational Development
  • HR business partners and other HR staff wanting to contribute more broadly to organisational effectiveness
  • HR process designers, HR technology leaders and other talent management professionals wanting to improve the effectiveness of this HR activities
  • Business leaders with responsibility for the effectiveness of their own organisations.

By the end of the course you will:

Understand the importance of employee experience in providing engagement and other people outcomes as direct and indirect business results

Have examined the need for HR to co-ordinate with Property / Corporate Real Estate, Facilities Management, Hospitality, IT and other disciplines to provide a compelling experience

Seen how an empathic, rather than purely analytical, approach can be useful in designing the employee experience

Have experienced a journey mapping activity, applying design thinking principles to HR

Understand the role and potential for using HR apps in developing the employee experience

Topics covered in the day

The Importance of Employee Experience

  • Learning from customer, service, user and digital experience to provide more positive and personalised experiences for employees
  • The opportunities for using employee experience to create new value and opportunities for business improvement
  • Linking HR with other disciplines to improve physical, technological and cultural experiences
  • Using analytics to improve the employee experience
  • Pros and cons of the Chief Employee Experience Officer
Design Thinking in HR

  • Understanding employee needs to help hack HR processes
  • Developing empathy with employees through the use of personas and journey mapping for key moments that matter
  • Designing improvements in recruitment, performance management, learning and other HR areas
  • Opportunities for prototyping and experimentation
  • Use of hackathons and other design events
Employee Journey Mapping Activity

  • Practice in using journey mapping to improve an HR process or service touchpoint
Using Apps to Develop a Better HR Experience

  • Examples of the consumerisation of technology in the HR function
  • Identifying publicly available apps and allowing employees to bring their own
  • Developing bespoke apps and internal app stores
  • App design basics
  • User interface design for great employee experience

This training day will run from 10:00-16:00 with three scheduled breaks throughout the day

Trainer: Jon Ingham

Jon Ingham

Jon Ingham is an independent strategic people management and organisation development consultant. His projects often involve helping companies innovate their HR approaches responding to changes in the world of work and also to tie more closely to their own strategic needs. His work is informed by a strong belief in the potential offered from a smarter investment in people and the consequent opportunity to create new value for a business.

He has worked with companies in UK and Europe, the Middle East, South Africa, Asia and Australia. Recent clients have included a financial services firm where HR had to sign up to providing half of the firm’s planned financial growth.  Also, acting in an interim head of organisation development capacity for a leading retailer, planning for the introduction of a new digital business strategy.

Other activities include providing in-house and open training programmes. His Symposium courses have included strategic HR; digital HR, HR business partnering; people planning, measurement, analytics and reporting; HR and innovation; HR and social media; organisation design and development; process design; employee experience, change management, and specific courses on recruitment, learning, performance management and reward.

Jon has BA in Psychology, a Masters in Engineering and an MBA. He has frequently been recognised a leading influencer in HR, and he was listed as the 7th most influential UK HR Thinker in 2013.  HR Examiner includes him in its list of the top 100 global HR influencers and states “Ingham is still early in his career.  It’s not outrageous to imagine him as the next Ulrich.”

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Creating Value through Employee Experience - 2 May 2019£399.00Creating Value through Employee Experience - 2 May 2019


2 May
9:30 am - 4:00 pm
Event Categories:


Symposium Events
020 7231 5100


Jumeirah Lowndes Hotel, Knightsbridge, London
21 Lowndes Street
London, SW1X 9ES United Kingdom
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020 7823 1234