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Business and HR Process Design

Tuesday, 22 November 2016 @ 9:30 am - 4:00 pm

Business and HR Process Design

Jumeirah Lowndes Hotel, Knightsbridge, London

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business - illustrationBusiness process design is a skill which is rarely taught to HR professionals. This is a shame as business process design is the fundamental building block of good organisation design. Understanding how effective processes can be created allows HR to facilitate the development of better processes with their business teams, and also enables HR to improve its own processes.

This seminar provides a methodology for business process design and gives participants experience in applying the methodology to one or more of their organisations.

  • Director, VP or manager of HR, learning, and organisation development
  • HR business partner, or and other HR professional, wanting to contribute more broadly to organisational effectiveness
  • HR professional needing to improve the efficiency and effectiveness of HR processes
  • Business leader, with responsibility for the effectiveness of your own organisation

Trainer, Jon Ingham, introduces this course...

Three key things you will learn on this course:

Understand how process design involves a lot more than just process mapping
Understand the differences in process design, improvement and re-engineering
Have gained experience in the different stages of process design eg seting objectives, to be / from analysis, process mapping, RACI, competency requirements, measures and targets, links to organisation design


09:30 Coffee and registration
10:00 Welcome, Introductions and Objectives for the day
10:15 Processes as the Basis for Organisation Design
10:45 What are you looking to achieve?
  • Understanding processes as the fundamental aspect of an organisation
  • Process design as part of a broader organisational transformation
  • The opportunities, objectives and benefits of process design
11:30 Morning Coffee
11:45 Process Design Methodology
  • A walk-through of a methodology, plus toolkit, for effective process design
  • Examples of different process architectures for recruitment, learning etc
13:00 Lunch and Discussion
13:45 Practice in Process Design
  • A quick run-through of the methodology to identify opportunities for improving one or more HR processes from participants’ own organisations
14:30 Afternoon Tea
14:45 Newer Trends in Business Process Design
  • Lean and agile processes - scrums and sprints
  • Agile process design – hacking management
  • Opportunities for designing networks vs processes
  • HR’s role in facilitating business process design
15:45 Conclusions and Action Planning


Jon Ingham

HR Strategy Consultant

Jon is a leading specialist in strategic people management and organizational development issues. He regularly speaks and provides training in Europe, the US, the Middle East and Asia and has also lectured on strategic management, change management and human resources on executive MBA courses across Europe.

He is the author of Strategic HCM: Creating value through people (2006) and is currently completing a second book called Social advantage. He also posts regularly to blogs with these same titles and has recently been recognized as the top global online influencer in talent management.

Before working with Symposium, Jon served as Director of Human Capital Consulting, Europe for Buck Consultants / ACS, as Head of HR Consulting for Penna and as International HR Director for Ernst & Young after working as an IT and change management consultant for Andersen Consulting. Jon delivers a number of Symposium training workshops on HR issues such as business partnering, workforce planning, business and HR process design, organizational design and development and HR innovation.

Jon has a BA in Psychology, a Masters in Engineering and an MBA. He is a Fellow of the Chartered Institute of Personnel and Development (CIPD).

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    22 November 2016
    Single Delegate
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    22 November 2016
    Jumeirah Lowndes Hotel, Knightsbridge, London
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    Who's Attending

    2 people are attending Business and HR Process Design

    • Elena Vedinova
    • Lily Diebel


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    Jumeirah Lowndes Hotel, Knightsbridge, London
    21 Lowndes Street
    London, SW1X 9ES United Kingdom
    020 7823 1234


    Symposium Events
    020 7231 5100


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