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Employee Engagement Summit 2011Thursday 3rd March 2011 – CCT Venues, Canary Wharf, London

Instill your organisational objectives and use the right engagement tools to raise employee engagement, output and revenue. Update for managers, HR professionals and engagement specialists.



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How engaged is your workforce? Employee engagement can easily slip down the list of priorities whether it is because of restructuring, shrinking budgets or just down to the format of your organisation. This Summit offers you expert advice from leading professionals as well as implementing cost effective and sustainable engagement initiatives. The panel of expert speakers will discuss how leading organisations are going forward: developing leaders and employer branding to cultivate engagement, as well as how to measure levels of engagement and use the results to formulate effective strategies.

Many organisations are failing to communicate pay strategies and define new roles and responsibilities it is not surprising that large numbers of employees are feeling disconnected with their organisations, leaving talented individuals ready to accept new opportunities as the jobs market recovers. This is a must attend event to ensure your workforce is engaged and delivering their full potential.

By attending Symposium Events’ 6th annual Employee Engagement Summit you will be able to hear best practice case studies from a range of different companies across both public and private organisations. Learn how they created a culture of sustainable employee engagement through tough times. You will be able to hear from Nita Clarke who was vice-chair of the MacLeod Review as well as case studies from Centrica, Unilever and more. This summit will help you to reconnect and re-engage the disengaged ultimately creating greater productivity.

Benefits of Attending:

  • Discuss and debate the future of engagement
  • Create sustainable behavioral change
  • Encourage strong leadership support
  • Measure employee engagement
  • Maintain focus during restructuring
  • Re-find your organisational values
  • Boost engagement through your employer brand

Confirmed Speakers:

  • Nampak Plastics, Eric Collins, Managing Director
  • Kent University, Professor Katie Truss, Head of Kent Business School at Medway
  • Unilever, Michael Silverman, Former Head of Employee Research
  • IPA, Nita Clarke, Director
  • London Borough of Lewisham, Elizabeth Theobald, Employee Engagement Project Manager
  • London Borough of Lewisham, Mandy Shackleton, Senior Management Development Advisor
  • IES, Dilys Robinson, Principal Research Fellow
  • Centrica, Lindsey Oliver, Senior Employee Engagement Manager
  • The Co-operativeLiz Bramley, Head of Employee Engagement and Diversity

Who should attend?

  • HR Directors
  • Directors and Heads of Employee Engagement
  • Directors of Employee Relations
  • Employee Benefits Managers
  • Heads of Internal Communications
  • Heads of Reward and Recognition
  • Organisational Development Managers
  • Heads of Talent Management
  • HR Policy and Strategy Advisers and Decision Makers

What did the delegates at the Employee Engagement Summit 2009 have to say?

“Good range of speakers from companies and institutes, great variety of viewpoints shared” –
Senior Director, HR, Capital One

“Good range representing a variety of approaches to engagement” –
HR Director, Telent Technology

“Excellent speakers- clear, relevant & thought provoking presentations” –
Research Consultant, Edgecumbe



09.00 – 09.30 Coffee and Registration
09.30 – 09.40 Introduction and Opening Address by Conference Chair

Professor Katie Truss, Head of Kent Business School at Medway, University of Kent

09.40– 10.05 Creating a Culture of Employee Engagement
  • Working with a small budget to change culture to add tangible shareholder value
  • Establishing engagement as a natural and sustainable process
  • How to encourage employee participation in a traditional and successful Business

Eric Collins, Managing Director, Nampak Plastics

10.05 – 10.30 Engagement and Industrial Relations
  • Balancing employee interests with that of the employer
  • Managing workplace conflict
  • uphold employee engagement

Nita Clarke, Director, IPA

10.30 – 10.40 Questions and Discussion with Speakers
10.40 – 11.05 Coffee and Networking
11.05 – 11.30 Engaging the Disengaged: Key Factors for Influencing Engagement
  • Articulate your business strategy clearly
  • Provide your employees with a focus
  • Show each employee how they fit in/ contribute
  • Ensure employees are recognised for their achievements

Professor Katie Truss, Head of Kent Business School at Medway, University of Kent

11.30 – 11.55 Engaging staff during challenging times
  • Developing strong leadership
  • Taking staff on the journey
  • Next steps for Lewisham

Elizabeth Theobald, Employee Engagement Project Manager & Mandy Shackleton, Senior Management Development Advisor London Borough of Lewisham

11.55 – 12.05 Questions and Discussion with Speakers
12.05 – 13.05 Lunch and Networking
13.05 – 13.45 Knowledge Share and Networking Session

This is your chance to discuss and debate the key issues and seek solutions to your concerns. Knowledge Share is a great opportunity to talk through challenging issues in a structures environment with your peers.
Split into roundtable groups and brainstorm and discuss with your peers:

  • How can line managers be encouraged to engage their teams?
  • What leadership skills are critical for high engagement levels?
  • How can engagement be sustained through downsizing and organisational crises?

Ask a Question

13.45 – 14.10 Driving employee engagement to the heart of your organisation
  • Identifying the smallest things to make the biggest difference to engagement
  • Cost effective engagement interventions during tough trading conditions
  • Leveraging Diversity, Inclusion and Employee Engagement

Liz Bramley, Head of Employee Engagement and Diversity, The Co-operative

14.10 – 14.35 Measuring the Correlation between Engagement and Key Metrics
  • Proving the business value of engagement
  • Understanding key metrics including customer sat, attrition, absence and high performers

Lindsey Oliver, Senior Employee Engagement Manager, Centrica

14.35 – 14.45 Questions and Discussion with Speakers
14.45 – 15.10 Coffee and Networking
15.10 – 15:35 Social Media and Employee Engagement
  • The rise of social media within organisations
  • New developments in using social media for employee research
  • Social networks and the future of employee research

Michael Silverman, Former Head of Employee Research, Unilever

15.35 – 16.00 Measuring Employee Engagement
  • Different definitions, different measures
  • Benefits and limitations of using different methods
  • Analysing data for maximum usefulness
  • Presenting data
  • Translating findings into action

Dilys Robinson, Principal Research Fellow, IES

16.00 – 16.10 Questions and Discussion with Speakers
16.10 Chair’s Closing Comments and Close of Conference

Ask a Question



Dilys Robinson, Principal Research Fellow, Institute for Employment Studies

 Dilys Robinson

Dilys is a Principal Research Fellow at the Institute for Employment Studies, where she has worked for 15 years. Her main areas of expertise and experience are employee attitudes, workforce planning and forecasting, and evaluation. Dilys manages the Motivation and Well-being theme of IES’s HR Network, and leads IES’s research into employee engagement. IES was an early entrant into the field of engagement research, and Dilys is pleased to see the mounting evidence of a link between engagement and performance at both the individual and organisational level.
In a previous existence, Dilys was employed by the NHS in a variety of posts at Regional, District and hospital level. She has a BA from the University of Durham, an MBA from the Open University, and is a Fellow of the CIPD and the RSA. In her spare time she has written a novel, and would like some advice on how to ‘engage’ an agent or a publisher!

Elizabeth Theobald, Employee Engagement Project Manager, London Borough of Lewisham

Elizabeth Theobald
Elizabeth is currently based in Communications with strong links to HR. Her role of employee engagement project manager focuses on creating and implementing an employee engagement strategy. The strategy links Communications, HR and the various strands of the Councils transformational programme, helping to identify areas for improvement and develop innovative solutions to boost employee engagement. Since taking on the role Lewisham has achieved an HR Excellence award for employee engagement.

Elizabeth Theobald has worked for the London Borough of Lewisham since 2002 in a variety of roles most recently as Project Manager to research, develop, implement and promote Lewisham’s new apprenticeship scheme.
Elizabeth’s background is in Human Resources where she worked for several years as a senior Human Resources Advisor, specialising in employee relations.

Eric Collins, Managing Director, Nampak Plastics

Eric Collins

Eric has 25 years experience of working in various manufacturing Business’s predominantly in the Operations arena where he worked at all levels from Supervisor through to Operations Director. In 2007 Eric was appointed as Managing Director of Nampak Plastics. He elected to use the opportunity to create a sustainable change in the way our Business added value through our colleagues. This journey continues and was recently recognised by the CIPD, as the overall winner of The Chartered Institute of Personnel and Development (CIPD) People Management Awards 2010. Eric hopes that Nampak’s success will be a motivation to other traditional manufacturing businesses to demonstrate that with the drive, determination and commitment of senior management, culture change can happen for a relatively small financial investment and add shareholder value into the future.

Professor Katie Truss, Head of Kent Business School, Kent University

Katie Truss

Professor Katie Truss is Head of Kent Business School at Medway, and the co-author of three reports to the CIPD on employee engagement. She was a member of the Department for Business, Innovation and Skills Expert Group on Employee Engagement and is currently a member of the Advisory Group of the UK Commission for Employment and Skills. She has written or co-authored over 130 papers, articles, reports and books on strategic human resource management, employee engagement and change management. Katie has worked with award-winning organisations across the public and private sectors on employee engagement including Birmingham City Council, Nampak Plastics, Mace plc and Amey plc and was founder and director of the Employee Engagement Consortium research project. She is currently holder of an ESRC grant to run a seminar series for academics and practitioners on engagement, which starts at Kent University in February 2012.

Michael Silverman, Former Head of Employee Research, Unilever

Michael Silverman

Michael Silverman is Head of Employee Research at Unilever. As an occupational psychologist, he has worked in both academic and commercial research on a range of HR-related issues. In addition to directing one of the world’s most complex engagement surveys, he is also developing innovation in the collection, analysis and visualisation of perception data.

Nita Clarke, Director, IPA & Vice Chair of the MacLeod Review

Nita Clarke

Nita Clarke is the Director of the Involvement and Participation Association (IPA). She was vice-chair of the MacLeod Review on employee engagement and continues to work with David MacLeod and the Department for Business on implementing the report’s recommendations.

She was formerly the adviser on trade unions to Prime Minister Tony Blair, working as assistant political secretary in the Political Office at 10 Downing Street from January 2001 to June 2007. Her role included liaison with individual unions and the TUC, developing national policy in areas such as the two-tier workforce and work-life balance, supporting ministers by trouble-shooting in industrial disputes. Nita was a senior official with public services union UNISON from 1992 -2001. She is the author of the report The way forward: trade unions and the third sector, commissioned by ACEVO.

Lindsey Oliver, Senior Employee Engagement Manager, Centrica

Lindsey Oliver

Lindsey Oliver is the Senior Employee Engagement Manager for British Gas. Lindsey has spent the last 13 years working for British Gas, part of Centrica. She initially held Training and HR roles within British Gas Business before moving into Internal Communications and in the last five years Employee Engagement specifically. Lindsey was part of the team who transformed the culture of British Gas Business into one of the best places to work in the UK as evidenced by its presence in the UK Top 50 Best Workplaces list 5 years running and in the Sunday Times Top 100 Companies to work for list, two years running. For the last eighteen months she has headed up the central British Gas Employee Engagement team and has been proud to see British Gas recognised as one of the Top 25 Best Big Companies in the UK and Top 50 Best Workplaces. Lindsey also head up the annual employee engagement survey process for the Centrica Group.

Mandy Shackleton, Senior Management Development Advisor, London Borough of Lewisham

 Mandy Shackleton

Mandy is a Leadership and Management Development specialist with key expertise in Executive Level Development Programmes across the public sector, who takes a keen interest and personal pride in the development of people, and has academic rigour that is grounded in her research into the psychodynamics of organisations.

She has recently led the delivery of a ground breaking public sector senior leaders programme on behalf of the Lewisham Strategic Partnership, an organisation first that brought together the senior public sector leaders of the Borough to foster increased collaboration, fresh thinking and innovation in order to best meet the diverse and complex needs of the Community.

Mandy leads on Leadership and Management Development at the London Borough of Lewisham , commissioning, designing and delivering a range of fresh, relevant and focused programmes for identified emerging talent through to senior leaders across the Council. These contributed to Lewisham winning the PPMA Workforce Skills and Development award 2010 and significantly, the realisation of potential and increased confidence, of the future leadership cadre of the Council.

Previous achievements include the development and implementation of an organisation learning and development strategy and programme, designed to engage employees, develop leadership capability and to support organisational change for the Independent Housing Ombudsman.

Mandy worked at the BBC for several years, including working for the commercial arm, BBC Worldwide, leading teams acquiring contributor and programme rights to enable the sale of BBC programmes worldwide. Later, in a people development role, she led an ‘Inspiring Creativity’ initiative, designed to improve the creative thinking of BBC non-programme-making staff, and originating from Greg Dyke’s ‘Make it Happen’ culture change programme.

Liz Bramley, Head of Employee Engagement and Diversity, The Co-operative

Liz Bramley

Liz is responsible for the Employee Engagement and Diversity strategy across The Co-operative Group of businesses: – leading the management and development of a structured, strategic engagement and inclusion programme that is supporting successful cultural change and improvement across the group’s 6,000 high street locations, in close alignment with the revitalisation of The Co-operative brand.

The Co-operative Group recently secured the coveted 2010 Personnel Today award for employee engagement and was the largest employer to be accredited as a Top 50 Best Workplace by the Great Place to Work institute in both 2009 and 2010.

Liz’s career began in 1997 as a graduate trainee Chartered Management Accountant. Following qualification and a series of rapid promotions, she joined The Co-operative Group in 2002 as a commercial Finance Manager.

In 2004, Liz moved out of Finance to become Co-ordinating Analyst to the Group Chief Executive. After two successful years, where she gained a rich variety of business experience to complement an MBA from Manchester Business School, Liz chose to pursue her interest in organisational change; joining the Group Communications and Engagement team. Liz was appointed Head of Employee Engagement in January 2008 and extended her responsibility to Diversity in the second half of 2009.

Ask a Question



Hogrefe:- Over 60 years’ experience supporting organisations in making better people decisions through psychological assessment. Leadership judgement and decision making; unconscious bias; aptitude and personality; senior level assessment; accredited Level A + B psychometric qualification training; online computer based assessments. Contemporary and relevant psychometrics that assist organisations to identify, retain, and develop talent.

Supported by

Workplace Healthcare

Workplace health is our passion. We see the value in organisations looking after their people, who undoubtedly are their biggest asset. We hope to share this passion with all organisations that we work with, helping them to achieve the level of duty of care that employees deserve when it comes to their health and wellbeing.

Information for potential sponsors
If your organisation would be interested in promoting itself through the wide variety of exhibitions, sponsorship and marketing opportunities available at this event, please visit our sponsorship mini-site here or email or call Sales at or 020 7231 5100.



CCT Venues – Canary Wharf, London
ISIS Building – Thames Quay
193 Marsh Wall, E14 9SG London

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Book the related training workshop and save £100

Save an additional £100 on the related training workshop Breakthrough Employee Engagement

Event dates and locations:

To claim, book the conference online as normal and then, when booking the training workshop, use the discount code PER2 when requested.
Alternatively, call the booking hotline on 020 7231 5100 and quote the same code.


Bring a colleague for half price

Bring a colleague to attend this event, or any other event, at the same time and the second delegate only pays half price.



Early Bord Discount

Early bird discounts

Book for this event by:

  • 2nd January 2011 and SAVE 20%
  • 24th January 2011 and SAVE 15%
  • 8th February 2011 and SAVE 10%

To obtain your discount, enter the code HR134EB in the shopping cart when requested or mention the offer when booking by telephone.

Discounts codes and vouchers

If you have received a special offer discount code or voucher, please book online as normal. When you reach the shopping cart you will be asked to imput your voucher code and your price will then be adjusted to match the offer you have received.


Gold Club member discounts

Members of our elite Gold Club benefit from 25% discounts on all events plus invitations to attend at least four events completely free of charge every year.

With over 30 events covering HR strategy, diversity, health & safety, pay & benefits, recruitment, training, employment law and more each year, your organisation could save £000’s on training. Join the Gold Club here.


Special Offers – Notes & Conditions

  1. Delegates will be charged for the price agreed at the time of booking. We cannot exchange offers or discounts for alternative offers at a later date.
  2. Only one offer may be applied to a booking at any given time.
  3. All offers and discounts are cancelled if payment does not reach us by the due date as stated on the invoice.
  4. If the ‘Second delegate at half price rate’ offer is taken up, the half price rate applies to the least expensive event.

How to Book

Book online here
or call the booking hotline: 020 7231 5100


Venues We Use

Download map
and travel information

London Events

Hilton London Canary Wharf
South Quay, Marsh Wall, London, E14 9SH
Grand Connaught Rooms
London, WC2B 5DA
Jumeirah Lowndes Hotel
21 Lowndes Street, London, SW1X 9ES


Presentations and other documentation relating to the event is supplied free to delegates. Non-attendees: £145.00 – Click here to order.

Special Offers

Only one special offer applies at any time. All discounts lapse if invoices are not paid by their due date, at which point the full registration fee will be payable.

Cancellations, Terms and Conditions

Cancellations received in writing up to one month before the event will be refunded in full, less an administration charge of £100 + VAT. We cannot accept cancellations after that time.

Please see our full terms and conditions here .

How to pay

All payments must be received before the event.

Payment can be made online by credit card or by phoning the booking hotline on 020 7231 5100 .

Alternatively, if you request an invoice when booking you can pay by cheque, in GBP (£), made payable to Symposium Events and sent to: Symposium Events Ltd, Suite 5, No. 1 Mill Street, London, SE1 2DF. BACS payments and bank transfers can also be made – account details will be supplied on your invoice.


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