Attend this seminar to learn more about how learning works, in theory and in practice. Understand the approaches your organisation can implement to increase both the rate and amount that people learn, and ensure the effective learning of your organisation as a whole.
The course will help participants understand the nature of conflict, the process of mediation and the skills needed to successfully mediate. Participants will learn, observe and practice the techniques of mediation.
The course will help you improve your listening skills, develop a greater level of self-awareness and learn how to handle colleagues and customers with greater confidence, assertiveness and empathy.
Provide impactful feedback: Ensure your feedback has the impact it deserves and avoid provoking a defensive response.