The course will help participants understand the nature of conflict, the process of mediation and the skills needed to successfully mediate. Participants will learn, observe and practice the techniques of mediation.
Author Archive: Paul Gray
This course will explain what MSDs are, helping to clear the jargon (RSI, WRULDs, CTDs, etc) and explain what is known about what causes them and how work can play a part. Whether a condition has been caused by work or not, it is important to understand how work can at least provoke symptoms and to have some idea of how to change workplaces to avoid this. Both industrial and office workplaces will be considered.
This course will outline what we understand by stress; what factors at work (and outside) can contribute to it; and what the potential consequences are for the individual or an employer.
This course raises awareness of the most common mental health disorders, enabling attendees to recognise some of the associated signs, symptoms and behaviours and learn the most effective ways of managing a member of staff with either a suspected or diagnosed mental health condition.
The course will help you to understand the tribunal process, the procedures that you will need to undertake to successful defend a claim, what happens on the day of a hearing and how a tribunal hearing operates.
This seminar will review the major inputs to the shift in recruitment, using research, case examples, and the trainer’s and participants’ own experiences. In addition, the course will consider the impacts of the shift on participants’ recruitment activities, recruiter capabilities and their recruitment functions.
Attend this workshop to understand how performance management can be ‘enhanced’ – perhaps better phrased as ‘re-engineered’ – to have a true and significant impact on business performance.
Attend this seminar to learn about, and discuss, what really makes change work. We will review Kotter, then discuss other perspectives and participants’ experiences. In fact, we will do as much as it is possible to do in one day to maximise the odds of participants’ own change programmes being successful.
The combination of new technology and new behaviours is leading to rapid changes within the ways that organisations work. HR needs to understand and intervene within these changes, as they involve people at least as much as they do technology, and also because of the people challenges involved in managing change.
This seminar will give you the skills to increase your direct sourcing. You will learn how to find, contact and recruit from a wide range of social networks, including LinkedIn, Facebook, Twitter, Google+ and more. You will learn how to present yourself and your company online to attract talent and how to use your employees, followers and fans to increase referrals.