Avoiding a culture of secrecy

Avoiding a culture of secrecy

Once again, the Health Service Ombudsman has found that 40% of complaints made against NHS employees are not investigated properly. This comes in the wake of headlines that Southern Health Foundation Trust failed to investigate over 1,000 unexpected deaths. The report...
Customer service. Or do we mean disservice?

Customer service. Or do we mean disservice?

All too often customer service is just the name of a department. The UK doesn’t sparkle when it comes to customer service standards, especially in larger organisations. Since very high standards of service are close to my working heart, regular readers of this bog...
Workplace Snapchat

Workplace Snapchat

One of the most popular apps at the moment is Snapchat. It’s an app that allows you to take a photo or short video and send it to anyone on your snapchat contact list. The photo lasts a maximum of ten seconds and is then deleted. There’s no way of viewing the photo...
Positive steps in recruitment

Positive steps in recruitment

We all know that employers are under a duty not to discriminate unlawfully. Discrimination can take the following forms: direct discrimination – treating someone with a protected characteristic (gender, age, race, nationality etc) less favourably than others; or...