How to handle authority at work
“I’d like to feel more heard at work” is one of the most common complaints I hear.
Author Archive: Duncan Lewin
Duncan Lewin is an ex-Deloitte consultant specialised in helping people improve their skills in giving and receiving feedback, managing conflict more productively and handling difficult conversations. He delivers Symposium training courses on feedback and emotional intelligence. A former ‘feedback-phobic’, Duncan was terrible at handling feedback and criticism. Like many, he had two ways of responding: aggressive and argumentative, or passive and resentful. Neither worked, and both left him stressed. Eventually the stress got too much and he began a deep, personal journey in finding a new way of relating to feedback and conflicting opinions. The results have been startling; Duncan now actively seeks feedback, feels comfortable with conflict and has learnt how to handle even the most difficult conversations with (he hopes!) assertiveness and grace. He works with a range of clients including BT, Accenture, Exxon Mobil and Canary Wharf Group.
How to get more comfortable with criticism
‘It’s unfair’, ‘It hurts’, ‘They’re wrong’, ‘They’ve made it personal’. Do you have these thoughts when someone gives you criticism, or feedback, at work?
How to be more assertive at work
Duncan Lewin guides you through the process of conquering your workplace fears and asks ‘what’s the worst that could happen?’
Your boss pressures you – is it true?
Duncan Lewin questions whether the pressure we feel really does come from above, or from ourselves…