Author Archive: Duncan Lewin

Duncan Lewin is an ex-Deloitte consultant specialised in helping people improve their skills in giving and receiving feedback, managing conflict more productively and handling difficult conversations. He delivers Symposium training courses on feedback and emotional intelligence. A former ‘feedback-phobic’, Duncan was terrible at handling feedback and criticism. Like many, he had two ways of responding: aggressive and argumentative, or passive and resentful. Neither worked, and both left him stressed. Eventually the stress got too much and he began a deep, personal journey in finding a new way of relating to feedback and conflicting opinions. The results have been startling; Duncan now actively seeks feedback, feels comfortable with conflict and has learnt how to handle even the most difficult conversations with (he hopes!) assertiveness and grace. He works with a range of clients including BT, Accenture, Exxon Mobil and Canary Wharf Group.