Why every company should have a Chief Happiness Officer

Why every company should have a Chief Happiness Officer

I think every company should have a CHO – a Chief Happiness Officer. Here’s why… The CHO title is modelled on all the other CXO titles. The CTO is in charge of technology, the CFO is responsible for the financials, the COO is head of operations, etc. And...
Bad bosses – why they’re bad and what to do about them

Bad bosses – why they’re bad and what to do about them

Our brand new study of what makes people unhappy at work has a number of interesting findings but none more relevant (or discouraging) than this one: The #1 cause of unhappiness at work is bad bosses. This is hardly news – we know this already from several other...
Never measure employees on metrics they can’t control

Never measure employees on metrics they can’t control

I once worked with a large insurance company, where the claims handling employees were measured on a number of factors, including average customer wait time on the phone. This is a very typical metric or KPI for call centres and customer service centres but it suffers...
How not to let annoying people annoy you

How not to let annoying people annoy you

Let’s get one thing very straight: the vast majority of people you meet at work are nice, caring and considerate. They go out of their way to be polite, they help if they can and they truly care about the well-being of people around them. Yes, there are inconsiderate,...