by Alexander Kjerulf | Apr 6, 2016 | HR Blogs
I think every company should have a CHO – a Chief Happiness Officer. Here’s why… The CHO title is modelled on all the other CXO titles. The CTO is in charge of technology, the CFO is responsible for the financials, the COO is head of operations, etc. And...
by Alexander Kjerulf | Nov 17, 2015 | HR Blogs
Our brand new study of what makes people unhappy at work has a number of interesting findings but none more relevant (or discouraging) than this one: The #1 cause of unhappiness at work is bad bosses. This is hardly news – we know this already from several other...
by Alexander Kjerulf | Oct 20, 2015 | HR Blogs
I once worked with a large insurance company, where the claims handling employees were measured on a number of factors, including average customer wait time on the phone. This is a very typical metric or KPI for call centres and customer service centres but it suffers...
by Alexander Kjerulf | Sep 14, 2015 | HR Blogs
Let’s get one thing very straight: the vast majority of people you meet at work are nice, caring and considerate. They go out of their way to be polite, they help if they can and they truly care about the well-being of people around them. Yes, there are inconsiderate,...
