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Last week I delivered a coaching programme for a client looking to develop a coaching culture into their organisation. We used a great tool called VoicePrint which looks at the 9 facets of communication and used this with a 360 tool to give feedback to the individual participants as well as the group as a whole.

What really struck me over the 2 days was how as organisations we complicate communication through the introduction of formal processes like for example Performance Mgt. The art of having a good performance mgt is not what you say per say but how you are heard. How many of us as leaders forget this?

I would say of the managers I have worked for and have spent my career developing many…we are consumed with communicating what we need to not stepping back and thinking what do we want to say and how are we going to set the person up for success.

I read a really great quote and use it a lot with teams which is “People will not always remember what you said but they will always remember how you made them feel.” How many of the businesses you work for get this right/wrong?

Communication is not just what is said but the non-verbal cues, like eye contact, body language something that can say more than the words we actually speak I would argue. As leaders picking these up when delivering a message but especially one based on poor performance can affect the way our messages land. I have got this right but also in my time spectacularly wrong how many of you can say the same?

I am passionate in supporting businesses in unlocking the potential in their people through building coaching cultures as this can have such an effect not just on the business bottom line but as well to the cultural bottom line.

Until we through away conventional scripts then I am afraid that we will never solve the real art of communication within business which for me is bravery which is driven from a stand point of trust.

Our Employee Engagement Summit 2016, on the 10th March at the Kensington Close Hotel, London, will provide you with simple coaching techniques to build up communication within your organisation.


Jo is an experienced & innovative leader and manager in the creative & technology sector. She believes that talent drives businesses, that by throwing away conventional scripts we can create environments that deliver behavioural innovation for business, the UK and the wider world. She wants to create legacies for businesses that deliver commercial, cultural and behavioural change.

Jo is Director of Talent Management for TalkTalk Group. She is responsible for driving an ambitious, innovative talent strategy. Her ambition is to empower people to take responsibility for their learning to make TalkTalk a brighter place to work for everyone – fulfilling theirs and others dreams and ambitions. She is currently creating a distinct employer brand proposition which plans for future business growth, driving a culture of innovation & risk which allows TalkTalk to be more opportunistic about where and how they develop their talent.

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