We are sorry if you are having an issue and you feel the need to complain.

Generally, we do our best to accommodate customer issues, but there are some limitations and standard practices with events concerning areas such as confirmations and cancellations, changes of delegate, payment terms etc. where we need to adhere strictly to our terms and conditions (here) to ensure the smooth management of the conference or training day.

We ask you to read and confirm acceptance of the terms when you book and before making a complaint, we advise you to re-read the terms and conditions.

If your issue is not answered by reading the terms, you can find our complaints proceedure here.