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Mediation Skills Training

9 August @ 9:30 am - 4:00 pm

Mediation Skills

Jumeirah Lowndes Hotel, Knightsbridge, London


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Mediation SkillsWhen a diverse group of people come together, differing cultures, norms, behaviours and attitudes invariably lead to issues. When these result in disputes, the effectiveness and productivity of the parties involved is impacted, but there may also be wider implications for the business. Resolving disputes at the earliest possible moment is critical to restoring relationships and a positive work culture.

Current disciplinary and grievance procedures are generally focused on process rather than people and tend to be adversarial in nature. By contrast, the mediation process is designed to bring individuals together in a safe environment to discuss the real issues and their needs for resolution.

The course will help participants understand the nature of conflict, the process of mediation and the skills needed to successfully mediate. Participants will learn, observe and practice the techniques of mediation.

Who's it for?

Who's it for?

Who's it for?

Anyone interested in learning more about this positive approach to resolving disputes in the workplace. This includes you, if you are a:

  • Manager
  • HR professional
  • Trade union official
  • Lawyers
  • Business adviser

Seven key things you will learn on this course:

Explore the causes, impact and implications of conflict in the workplace

Define and scope what is meant by mediation; identify its value and benefits
Consider when and how to apply mediation
Learn the mediation process, the role of the mediator and stakeholders
Appreciate the importance of confidentiality, impartiality and voluntarism
Identify key skills utilised in mediation and how they are applied

Recognise potential ‘derailers’ and how to address



Coffee and registration

10:00 Welcome, Introductions and Objectives for the day

  • Welcome
  • Introductions
  • Expectations
  • Agenda
10:30 What is Conflict?

  • Causes
  • Impact
  • Implications
11:00 What Is Mediation?

  • Principle of Mediation – Confidential, Impartial, Voluntary
  • Role of the Mediator & Other Stakeholders
  • Key stages of the Mediation Process
12:00 Mediation Skills

  • Utilising key skills for effective mediation - active listening, use of body language, rephrasing etc


14:00 Case Study

15:45 Debrief 

  • How did it feel
  • What worked well: what needs practice
  • Other comments




Paul Harrison Paul Harrison

HR/Change Management Consultant

Paul is an international HR specialist, executive coach and mentor with over thirty years experience in senior HR roles for organizations including Unisys, Sun Microsystems and General Electric (GE), building and leading diverse global teams. He has extensive experience in organisational restructuring and change management, including moving Sun Microsystems from a regionally focused HR function to a global delivery model with over five hundred HR employees in fifty countries.

Paul is also an experienced trainer in HR processes and delivers Symposium workshops providing investigation, mediation and disciplinary skills to HR practitioners at all levels. Paul offers consultancy on HR strategy, organisational design and development and change management as well as the design and management of day-to-day HR processes.

Paul is a graduate in economics with honours from the University of Bristol, a Fellow of the Chartered Institute of Personnel and Development (CIPD) and a masters graduate from the Ashridge Business School.

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Mediation Skills Training - 9 August 2018£399.00

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9 August
9:30 am - 4:00 pm
Event Categories:


Symposium Events
020 7231 5100


Jumeirah Lowndes Hotel, Knightsbridge, London
21 Lowndes Street
London, SW1X 9ES United Kingdom
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020 7823 1234