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Feedback: Friend or Foe?

Wednesday, 18 November 2015 @ 9:30 am - 4:00 pm

£399.00

Feedback:

Friend or Foe?

18 November 2015 @ 9:30 am – 4:00 pm

Jumeirah Lowndes Hotel, London

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Overview | Learning Outcomes | Who Should Attend? | Programme | Trainer | FAQ | Book Here

Overview

Do you love hearing feedback? Are you comfortable with criticism? For most people, the answer is ‘no’.

However, being able to handle feedback and criticism is vital to the modern organisation. Customers talk about you, and to you, through more channels than ever. Colleagues collaborate across borders, in virtual teams and in increasingly changeable environments. To manage in the modern organisation, great communication skills are paramount. And in that, the best communicators are able to receive, discuss and respond to criticism and feedback, using it as a force for change and progress.

This 1-day course is designed for managers, directors and staff who want to improve their skills in giving and receiving feedback. The course will help you look at your personal responses to feedback, build a more open relationship to criticism and find clearer, calmer ways of giving and receiving feedback to others.

[time-restrict on=”21-02-2015″ off=”24-02-2015″]

Plan ahead to catch the early bird discount of £50!

Early Bird DiscountWorm

Book this event up to twelve weeks before hand and save £50.

Hurry! Offer expires 23 April 2015

[/time-restrict]

[time-restrict on=”24-03-2015″ off=”27-08-2015″]

Plan ahead to catch the early bird discount of £50!

Early Bird DiscountWorm

Book this event up to twelve weeks before hand and save £50.

Hurry! Offer expires 26 August 2015

[/time-restrict]

Book below or call 020 7231 5100Book online at the end of this page or call the customer hotline on 020 7231 5100
Alternatively, join our mailing list for event updates and special offers.

Five key things you will learn on this course:

By the end of the course you will:

  1. Understand your relationship to feedback and identify your blocks to accepting and embracing feedback.
  2. Learn how to handle and receive feedback with calm, gratitude and openness.
  3. Understand what makes for clear, concise and useful feedback.
  4. Learn specific tools and techniques for giving and receiving feedback.
  5. Be able to create feedback-focused working cultures.

This course is for you, if you are a:

  • HR professional responsible for implementing internal feedback processes
  • Manager or staff who wants to handle feedback with calm, assertion and grace

Book below or call 020 7231 5100Book online at the end of this page or call the customer hotline on 020 7231 5100
Alternatively, join our mailing list for event updates and special offers.

Programme

 

9:30 Registration and Coffee
10:00 Welcome, introductions and objectives for the day
Session 1

Introduction to feedback

  • Principles and key skills for getting great at feedback
Session 2

Examining your personal feedback style

  • Identify and understand your relationship to feedback
  • Find your blocks to accepting and embracing criticism
  • Role plays and sharing of good/bad feedback experiences
Session 3

The keys to giving great feedback

  • What constitutes ‘good’ feedback
  • Tips on style, language and tone
  • How to make feedback actionable and user-friendly
  • Informal vs formal feedback
Session 4

Learning how to accept feedback

  • Interpretations: what someone says vs what you think they say
  • Developing openness and welcoming feedback
  • Great questions for clarifying
  • Learning how to handle painful/difficult issues
Session 5

Taking it back to work

  • Action planning for future development
  • Exploring resources and support to continue your journey to feedback excellence
4:00 Close of course
Lunch and refreshments will be provided throughout the day

Book below or call 020 7231 5100Book online at the end of this page or call the customer hotline on 020 7231 5100
Alternatively, join our mailing list for event updates and special offers.

Trainer

    Duncan Lewin

    Trainer

    Duncan Lewin is an ex-Deloitte consultant specialised in helping people improve their skills in giving and receiving feedback, managing conflict more productively and handling difficult conversations.

    A former ‘feedback-phobic’, Duncan was terrible at handling feedback and criticism. Like many, he had two ways of responding: aggressive and argumentative, or passive and resentful. Neither worked, and both left him stressed.

    Eventually the stress got too much and he began a deep, personal journey in finding a new way of relating to feedback and conflicting opinions.

    The results have been startling:

    • Duncan now actively seeks feedback;
    • feels comfortable with conflict;
    • and has learnt how to handle even the most difficult conversations with (he hopes!) assertiveness and grace.

    He works with a range of clients including BT, Accenture, Exxon Mobil and Canary Wharf Group.

      Book below or call 020 7231 5100Book online at the end of this page or call the customer hotline on 020 7231 5100
      Alternatively, join our mailing list for event updates and special offers.

      Additional Information

      Training FAQ

      What food and refreshments are provided?

      Generally coffee and light refreshments are available on arrival and at tea and coffee breaks throughout the day.  The times of these are made clear in the event programme.

      Lunch is served on full day events.  We arrange a buffet with a selection of options to accommodate different dietary requirements, but if you have specific needs please feel free add this on the ‘additional information’ section of the online booking for or to email us.  Contact us here.

      I have a discount code – how do I claim it?

      If you have been sent a discount or special offer ‘coupon code’ this can be entered in the shopping cart while booking and your discount will be applied to your purchase.

      I have a ‘ticket’ email but it does not say the right delegate names?

      Don’t worry.  You don’t need the ‘ticket’, it’s just produced by the booking software to confirm the order.  

      If you added delegate details on the booking form when you completed your order or told us by phone or email the names of the attendees, these people will be registered and do not need to bring the ‘ticket’.

       

      How do I pay? Can I have an invoice? Can I pay with a credit card?

      Payment can be made by credit card when you book, or you can specify cheque, bank transfer or invoice etc. once you complete the registration form.

      An invoice or receipt is automatically sent once booking is completed online.

      For cheque and BACS payments, our account details can be downloaded here.

      Credit card details can be taken by telephone, please call our account department on +44 (0)20 7231 5100. We do not store any credit card details used for payment.

      Online credit card payments are transacted via Paypal – you do not need a Paypal account to use this facility.

      How do I book an event?

      You can book online
      Simply scroll down the page to the “Tickets” section. Select the number of places you wish to book and then click “Add to Cart”. You will then be taken to the shopping cart where you can confirm your purchase details, enter any discount or special offer coupon codes you may have, and arrange payment.

      You can book by telephone
      Simply call us on 020 7231 5100.

      Event Date Changes

      Changes are sometimes needed due to circumstances beyond our control such as trainers being ill, poor weather and so on.  In the very rare circumstances that we need to change the date for an event we will automatically offer you a place on the next available event date.  If this is not suitable for you we will refund your booking fee.

      We cannot accept liability for travel and accommodation costs and strongly advise you not to book cheap ‘non-refundable / no change’ tickets and to check your insurance covers travel and accommodation in these circumstances.

      Can you recommend a hotel near the venue?

      Yes! Some of our events are actually held at hotels, but not all of them, so we have put together a page to help you find a suitable hotel near all of our main venues.

      Can we run this event in-house?

      Yes we can run the event in house for you.

      There is some information on our in house option here and we suggest you contact us to discuss the options.

       

      Can I cancel my booking or transfer to another event?

      Please see our full terms and conditions here .

      • Cancellations can be made up to one month before the event. Cancellations must be confirmed in writing and will be subject to a cancellation charge of £100 + VAT.
      • Cancellations at less than one month from the event date are be subject to full payment.
      • Substitutions may be made at any date and are subject to a £100 + VAT administration fee.
      • Non-payment or non-attendance does not constitute a cancellation.
      • If you want to change to another course date, or different event, we will do our best to accommodate your request, but we reserve the right to refuse changes. Any changes are subject to a £100 + VAT administration fee.

      Find out more about in-house training

      Book below or call 020 7231 5100Book online at the end of this page or call the customer hotline on 020 7231 5100
      Alternatively, join our mailing list for event updates and special offers.

      Venue

      Jumeirah Lowndes Hotel, Knightsbridge, London
      21 Lowndes Street
      London, SW1X 9ES United Kingdom
      + Google Map
      Phone:
      020 7823 1234
      Website:
      http://www.jumeirah.com/en/hotels-resorts/london/jumeirah-lowndes-hotel/

      Organiser

      Symposium Events
      Phone:
      020 7231 5100
      Email:
      accounts@symposium.co.uk

      Other

      Find a hotel near the venue
      http://bit.ly/1MqoSZ8