Creating Value through Employee Experience
Thursday, 2 May 2019 @ 9:30 am - 4:00 pm£399.00
Employee engagement remains a vital focus for HR departments. However, despite a decade or more’s investment in engagement surveys and developing line managers, etc, engagement levels are often still much lower than we would want them.
Learning from other developments in innovation, digital technology, workplace design, service design and gamification etc now provides new opportunities for improving engagement in different ways. These opportunities centre on improving the employee experience - ensuring that employees can get their jobs done, and do this in a way which supports their satisfaction and wellbeing, in order to generate positive results for an employee, the groups they work within, and the employing organisation as a whole.
Doing this requires a people-centric focus which sees employees as whole people rather than just job holders. One issue in this, of course, is that each employee has different needs, and hence developing the experience needs to take account of these, leading to flexible and even personalised services and interactions. However developing experiences can also provide other non-engagement related benefits for an organisation which can help sell this approach to business leaders too.
Who's it for?
- Chief Human Resource Officers
- HR Director
- Heads of Employee Experience
- Heads of Talent Management
- Heads of Organisational Development
- HR business partners and other HR staff wanting to contribute more broadly to organisational effectiveness
- HR process designers, HR technology leaders and other talent management professionals wanting to improve the effectiveness of this HR activities
- Business leaders with responsibility for the effectiveness of their own organisations.
By the end of the course you will:
Topics covered in the day
|The Importance of Employee Experience
|Design Thinking in HR
|Employee Journey Mapping Activity
|Using Apps to Develop a Better HR Experience
This training day will run from 10:00-16:00 with three scheduled breaks throughout the day
Trainer: Jon Ingham
Jon Ingham is an independent strategic people management and organisation development consultant. His projects often involve helping companies innovate their HR approaches responding to changes in the world of work and also to tie more closely to their own strategic needs. His work is informed by a strong belief in the potential offered from a smarter investment in people and the consequent opportunity to create new value for a business.
He has worked with companies in UK and Europe, the Middle East, South Africa, Asia and Australia. Recent clients have included a financial services firm where HR had to sign up to providing half of the firm’s planned financial growth. Also, acting in an interim head of organisation development capacity for a leading retailer, planning for the introduction of a new digital business strategy.
Other activities include providing in-house and open training programmes. His Symposium courses have included strategic HR; digital HR, HR business partnering; people planning, measurement, analytics and reporting; HR and innovation; HR and social media; organisation design and development; process design; employee experience, change management, and specific courses on recruitment, learning, performance management and reward.
Jon has BA in Psychology, a Masters in Engineering and an MBA. He has frequently been recognised a leading influencer in HR, and he was listed as the 7th most influential UK HR Thinker in 2013. HR Examiner includes him in its list of the top 100 global HR influencers and states “Ingham is still early in his career. It’s not outrageous to imagine him as the next Ulrich.”
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