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Brand Experience and Human Resources – How a healthy brand culture delivers the strongest touchpoints
Thursday, 22 January 2015 @ 9:30 am - 4:00 pm£399.00
Touchpoints are the myriad of interactions between a corporate brand and its audience that tests the brand’s integrity.
Collectively these touchpoints form the brand experience from which the audience appraises the brand. The audience includes staff, suppliers and customers. Brands are only as strong as their weakest link. Learn through exercises and examples, how to communicate and measure the brands integrity at every touchpoint. Consider how each touchpoint is a realisation of the brand. The course includes: culture, values, senses, environment and social events.
Six key things you will learn on this course:
This course is for you, if you are an…
- HR professional
- Recruitment specialist
- Marketing professional
- Business owner/director/entrepreneur
|9:30||Registration and Coffee||
Session 1: Brand Culture: How a healthy brand culture delivers the strongest touchpoints.
Session 2: Sensations: Sight, Sound, Smell, Taste, Touch: How sensory branding engages the senses and delivers the most emotive touchpoints.
|12:30||Lunch and Discussion|
Session 3: Social Events (Anniversaries, Traditions), Physical and Ambient Environment: How social events, the built environment and ambience contribute to a compelling world of experiences radiating from the brand.
Session 4: Touchpoint Mapping: How to map touchpoint journeys for analysis and review.
|15:45||Conclusions and Action Planning
(Finish time est 16.00)
Paul Hitchens is a highly experienced marketing and brand consultant and the co-author of Create the Perfect Brand (2010) and Successful Brand Management (2014), ‘teach yourself’ guidebooks to branding. He has extensive experience in branding, including manufacturing and service brands, and has created and implemented brand strategies for new business ventures, start-ups and established organisations. After a successful agency career that included an award-winning recruitment campaign at the PA Consulting Group and Automotive Branding at Wolf-Olins, he became a founding partner of the brand consultancy Verve Interactive Ltd.
Paul is a member and course director with the Chartered Institute of Marketing (CIM) and has lectured at the Henley Business School, presenting the brand module for the MSc in strategic marketing leadership. He has contributed articles on branding to business journals including Management Today and Start Your Business magazine and has been interviewed on both television and radio regarding corporate branding.
As well as consulting, Paul currently delivers Symposium training workshops on employer branding and brand experience for HR professionals.
Generally coffee and light refreshments are available on arrival and at tea and coffee breaks throughout the day. The times of these are made clear in the event programme.
Lunch is served on full day events. We arrange a buffet with a selection of options to accommodate different dietary requirements, but if you have specific needs please feel free add this on the ‘additional information’ section of the online booking for or to email us. Contact us here.
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Changes are sometimes needed due to circumstances beyond our control such as trainers being ill, poor weather and so on. In the very rare circumstances that we need to change the date for an event we will automatically offer you a place on the next available event date. If this is not suitable for you we will refund your booking fee.
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- Cancellations can be made up to one month before the event. Cancellations must be confirmed in writing and will be subject to a cancellation charge of £100 + VAT.
- Cancellations at less than one month from the event date are be subject to full payment.
- Substitutions may be made at any date and are subject to a £100 + VAT administration fee.
- Non-payment or non-attendance does not constitute a cancellation.
- If you want to change to another course date, or different event, we will do our best to accommodate your request, but we reserve the right to refuse changes. Any changes are subject to a £100 + VAT administration fee.