The aim of this short course is to inform participants of the potential age-related changes that occur in relation to work and how the impact of these can be assessed and reduced in the workplace.
Diversity and Equality
The Investigation Skills Training programme is designed to provide attendees with an understanding, process, framework, and tool set to enable Managers to undertake such an investigation working with a proven methodology.
The course will help participants understand the nature of conflict, the process of mediation and the skills needed to successfully mediate. Participants will learn, observe and practice the techniques of mediation.