Terms & Conditions

By booking an event with Black and White Trading Ltd (trading as 'Symposium') you accept our Standard Booking Terms and Conditions on tab 1 below.

Use of this website is subject to the Website Terms of Use on tab 2 below.

Webinars and eLearning materials are offered subject to the Terms set out in tab 3.


Standard Terms

  1. Payments
    All conference fees are payable by the invoice due date or in advance of the event date, whichever is sooner. We reserve the right to refuse admission if payment is not received before the event. Fees may be paid by credit card, cheque or transfer to accompany your booking form or online, or upon of receipt of an invoice. We do not store any credit card details used for payment but you can opt to have information saved by our card processor for future use.
  2. Confirmation of Booking
    We do not accept provisional bookings and you cannot ‘reserve a place’ without incurring liability for the full payment or the cancellation charges specified in Section 3 (below). If you wish to ensure a place is available for you, you must make a confirmed booking as we cannot hold places open and it is in the nature of some venues that we have to cap attendance figures for some events.
  3. Cancellations, Changes and Substitutions by Delegates
    Cancellations can be made up to one month before the event. Cancellations must be confirmed in writing and will be subject to a cancellation charge of £100 + VAT. Cancellations at less than one month from the event date are be subject to full payment. Substitutions may be made at any date and are subject to a £100 + VAT administration fee. Non-payment or non-attendance does not constitute a cancellation.   If you want to change to another course date, or different event, we will do our best to accommodate your request, but we reserve the right to refuse changes. Changes to dates and courses are subject to a £100+VAT administration fee.
  4. Cancellations & Rescheduling by Symposium
    It is very rare for Symposium to cancel an event, but if, due to circumstances beyond our control (Acts of God, terrorism etc), this is necessary, a full refund will be offered. If the event is rescheduled for a new date customers will be advised of the date as soon as possible. If the rescheduled date is more than 30 days from the notice by Symposium, we request that customers notify us if they cannot attend no later than ten days before the revised date. Should the revised date be less than 30 days from the date of notice, we require a minimum of two days notice if the customer cannot attend. Failure to notify us will result in full payment being due. We cannot accept liability for travel and accommodation costs and strongly advise you not to book cheap 'non-refundable / no change' tickets and to check your insurance covers travel and accommodation in these circumstances. Symposium's liability is strictly limited to refund of the delegate fee.
  5. Special Offers and Discounts
    Where discounts and special offers apply these are not cumulative and only one offer can be applied to a booking. The price current at the time of booking is the price you will be charged and we cannot amend, replace or substitute your booking to take account of any subsequent special offers, discounts or reductions that may be made as part of the event marketing. Early bird discounts are only available until the advertised date. All discounts lapse if invoices are not paid within 30 days of issue date, at which point the full registration fee will be payable.
  6. Programme & Venue Changes
    It may be necessary, for reasons beyond the control of the organisers, to alter the content and timing or location of an event. Where this happens, we will endeavor to advise you of this in reasonable time. Such changes are an inevitable part of event organisation and do not constitute grounds for cancellation of a delegate booking. Notifications may be made via our website, email, telephone or letter but we cannot guarantee receipt. If you are unsure about any aspect of the event, please call us for an update.
  7. Use of Contact Data
    We may use contact data supplied when you book to contact you about other Symposium Events or allow carefully selected third party companies to let you know how you can benefit from similar offers. If you do not wish this to happen please send us your amended details using the form on our website at www.symposium-events.co.uk.
  8. Accommodation and Other Venue Charges
    Unless otherwise stated booking fees only cover attendance at each event and refreshments provided by the organiser. Accommodation, travel, telephones and other incidental charges are the responsibility of the delegate. Should Symposium be charged for any unauthorised costs incurred by delegates, these will be passed on to the delegate with the addition of an administration fee of £50 or 10%, whichever is greater.
  9. Conference Documentation
    The delegate fee entitles you to one copy of the documentation. This is normally handed to you on arrival at the event. Additional copies may be purchased for a small charge.
  10. Loss of Theft of Property
    Symposium accepts no liability for the loss or theft of any property belonging to delegates.
  11. Travel
    You are advised to take out appropriate travel insurance, as we will not accept any liability for travelling,
    accommodation or other expenses incurred as a consequence of a possible event cancellation or postponement.We will not accept liability for any loss, including incidental or consequential damages etc.


This online service (‘the Service’) is provided by Black and White Trading Ltd ('the Provider'). By using the Service you accept these terms and conditions which apply to use of the Service and the materials and information it contains (‘Materials’).

The Provider grants you a non-exclusive licence to access and use the Materials for your personal purposes. You may not reproduce or distribute any part of the content for commercial purposes. Copyright, database rights and all other intellectual property rights comprised in or relating to the Service and Materials belong to the Provider and its licensors.

The Provider may at any time make alterations to or withdraw the Service or any part of it. The Provider excludes all warranties, express or implied relating to the Service. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up-to-date or is suitable for any particular purpose.

The Provider shall not be liable for any loss or damage suffered as the result of the use of this the Service. These terms and conditions shall be interpreted in accordance with the Laws of England and any dispute shall be subject to the exclusive jurisdiction of the English Courts.


Webinar and eLearning Terms of Use

1. Definitions

"Access Period" means the minimum period of three months during which Individual Webinar Access Customers are entitled to access the Service in accordance with these Terms and Conditions.

"Charges" means the fees payable by Customer for the Service in accordance with Clause 6 below.

"Access Code" means the code provided by Supplier to Customer which allows Users to access the Service.

"Library" means the Auditorium or Website where, during the Access Period, a User may access and view any Webinar that they have registered for as many times as they wish.

"Customer" means any person who places an order for an Individual Webinar Access.

"Individual Webinar Access" means access for one User to view a single specified Webinar for a period of a minimum of one month.

"Service" means the provision of access over the Internet to view a Webinar by virtue of an Open Pass Subscription or Individual Webinar Access, and any related services offered by Supplier, including but not limited to transcripts, audio recordings, video recordings and Tests.

"Supplier" means Black and White Trading Limited - Unit F, 44-48 Shepherdess Walk, London, N1 7JP (Company No. 7711181) Registered in England and Wales, Registered office: Unit F, 44-48 Shepherdess Walk, London, N1 7JP.

"Test" means the multiple choice test corresponding to each Webinar if applicable.

"User" means an employee or member of Customer’s organisation entitled to access the Service in accordance with these Terms and Conditions.

"User Password" means the individual password set up by a User upon registration to the Service.

"Webinar" means a live or recorded online seminar, in audio, video or any other format made available by Supplier to be viewed by Users remotely.

"Website" means www.symposium-events.co.uk

2. Acceptance of Orders

(1) An order shall be deemed to have been accepted by Supplier on the earliest of:

(a) acceptance by Supplier of payment in cleared funds; or

(b) grant of access to the Service by Supplier; or

(c) provision by Supplier to Customer of the Access Code.

3. Access to Service

(1) Subject to these Terms and Conditions, Supplier shall provide Customers with access to the Service for the Access Period, which shall commence from:

(a) in the case of a previously recorded Webinar, on acceptance of the order by Supplier, or the date the webinar goes live online.

(b) in the case of a Webinar scheduled to take place following the acceptance of the order, the date on which the Webinar takes place.

(2) Customers shall be entitled, during the Access Period, for one individual to view the Webinar ordered and access the Library, to take any Test and to access any other content or functionality that Supplier, in their sole discretion, may offer.

(3) When placing an order the Customer will be required to register to the Service by setting up a User Password. Customer shall not disclose the User Password to any other person under any circumstances whatsoever, and it is the responsibility of Customer to ensure the confidentiality of the User Password and to notify Supplier immediately on becoming aware of any unauthorised use thereof.

(4) Supplier may suspend or terminate access to the Service during the Access Period without notice if:

(a) any Charges or other payment due hereunder are unpaid for more than fourteen days after becoming due;

(b) the Customer commits a material breach or default of any term herein and in the case of a breach capable of remedy shall have failed to remedy it within 21 days of receiving notice of it.

4. Changes to the Service

(1) Supplier reserves the right to make changes to advertised Webinars in Supplier’s sole discretion, including but not limited to the substitution of advertised speakers, the removal of Webinars and changes to the advertised dates, topics and times of Webinars. Customers will not be entitled to cancel their order or to any refunds where such changes are made to advertised Webinars, except as specified below.

(2) Customers who have purchased Individual Webinar Access shall have a right to cancel their order in the following circumstances:

(a) Where Supplier has substituted a Webinar topic Customers may cancel their order if they do not wish to view the Webinar as substituted, provided that they send this request to Supplier by email to [email protected] at least 24 hours prior to the date of the Webinar, in which case Customer will not be charged or will be credited the price on the invoice (where Customer has already paid). There will be no right to any refund or cancellation where Supplier has substituted a speaker

(b) Where a Webinar is removed from the Service, Customers may cancel their order if they have not already watched the Webinar or completed any Tests, provided that they send this request to Supplier by email to [email protected] during the Access Period, in which case Customer will not be charged or will be credited the price on the invoice (where Customer has already paid).

(c) Supplier will make all reasonable efforts to ensure that Webinars take place on the advertised date and time. In the event that a Webinar does not take place at the advertised date and time it will be held at an alternative date/time at Supplier’s sole discretion. Customers may cancel their order if they do not wish to view the rescheduled Webinar, provided that they send this request to Supplier by email to [email protected] within 7 days of the original scheduled date of the Webinar but not after the rescheduled date. Customer will not be charged or will be credited the price on the invoice (where Customer has already paid).

5. Charges and Payment

(1) The Charges payable shall be as set out on the Website or as otherwise agreed in writing by the parties.

(2) Where Customer does not pay the Charges in full at the time of placing an order Supplier will send an invoice or a request for payment to Customer upon acceptance of Customer's order.

(3) The Customer shall pay the Charges and any additional sums which are agreed between the Supplier and the Customer in full in cash or cleared funds within fifteen (15) days of the date of invoice, or immediately upon receipt of a request for payment, as the case may be.

(4) Unless otherwise stated, all Charges made are exclusive of any applicable value added tax levied at the prevailing rate from time to time.

(5) Where the Customer intends to pay the Charges by debit or credit card, the Customer hereby authorises the Supplier to debit the said card with the sums due.

(6) We do not store credit card details for any transaction made by the card.

(7) Accounts are by application to the Supplier, and are at the Supplier’s sole discretion.

(8) All Telecoms charges incurred in the use of the Service are the responsibility of Customer.

6. Cancellation of Orders

(1) Customers may cancel an order to view a live Webinar by notifying Supplier by email to [email protected], such notice to be received by Supplier at least 7 days before the Webinar of the scheduled broadcast date. For the avoidance of doubt, cancellations will not be permitted where Customer has placed an order to view a live Webinar within 7 days of the scheduled broadcast date, or if Customer has placed an order to view a recorded Webinar whether viewed in whole or in part or not viewed.

(2) Subject to Customer complying with Clause 6(1) above, Customer will not be charged for the order or will be credited the price on the invoice (where Customer has already paid) and Supplier will charge a £20 administration fee (exclusive of VAT at the prevailing rate).

(3) This Clause 6 does not affect any right of cancellation under Clause 4 above.

7. Copyright

(1) All rights, title and interest in the Website, Webinars, audio and visual recordings and transcripts in all languages, formats and media throughout the World, including all copyrights, are and will continue to be the property of Supplier or its licensors or trainers, as the case may be.

(2) Customer shall promptly inform Supplier if Customer becomes aware of any unauthorised use of the Service or of the Service content, any actual, threatened, or suspected infringement of any intellectual property of Supplier or its licensors which comes to Customer's notice, and any claim by any third party coming to its notice that the Service infringes the intellectual property or other rights of any other person.

8. Disclaimer of Warranties and Limitation of Liability

(1) Except as specifically provided in these Terms and Conditions, the Service is provided "as is" without warranty of any kind, express or implied, including but not limited to warranties of performance, fitness for a particular purpose, accuracy, omissions, completeness, currentness and delays. It is the responsibility of Customer and/or Users to ensure that content is relevant for their training needs.

(2) Some systems/software may not be capable of supporting the Service and Customer acknowledges (a) that it has made appropriate investigations into the necessary systems/software required to support Customer’s use of the Service and (b) that performance of the Service may vary with equipment and telecommunications links with which it is used. Supplier is not liable if Customer cannot view the Webinars due to firewalls, other hardware or software issues, or failure of any software and/or technology used by Customer. [TBC - Supplier provides a free of charge demonstration Webinar on the Website, and it is Customer’s responsibility to check that the technology used by the Service works on Customer’s systems.]

(3) Supplier shall not be liable in contract, tort, delict or otherwise for any loss of whatsoever kind howsoever arising suffered in connection with the Service (whether or not caused by the negligence of Supplier).

(4) Supplier shall not be liable in contract, tort, delict or otherwise for any loss of revenue business, anticipated savings or profits, loss of goodwill or data or for any indirect or consequential loss whatsoever, howsoever arising suffered in connection with the Service (whether or not caused by the negligence of Supplier).

(5) Customer shall accept sole responsibility for the use of the Service by any User and Customer shall hold Supplier harmless and fully indemnified against any claims, costs, damages, loss and liabilities arising out of any such use.

(6) Customer's exclusive remedy and Supplier's entire liability if any, for any claim(s) for damages relating to the Service made against it, whether based in contract or negligence, shall be limited to the proportion of the Charges paid by Customer relative to the specific Webinar which is the basis of the claim(s) during the 12 month period preceding the event giving rise to such claim.

(7) None of these Terms and Conditions shall operate to exclude or restrict liability for fraud or for death or personal injury resulting from the negligence of Supplier or the appointed agents or employees of Supplier whilst acting in the course of their employment.

(8) Except for claims relating to the Charges or improper use of the Service, no claim regardless of form which in any way arises out of these terms and conditions or the use of, or inability to use, the Service, or Webinars may be made, nor action based upon such claim brought, by either party more than one year after the basis for the claim becomes known to the party desiring to assert it.

9. Data Protection

(1) Supplier warrants that any personal data collected by Supplier will be kept confidential and used only for the purposes of providing the Service (except as stated in Section 4 Data Privacy) and in accordance with any marketing consents given in relation to the Service and that Supplier will process any such personal data in accordance with the provisions of the Data Protection Act 1998. Contact data may be passed to event partners, such as webinar sponsors although Customers may opt to exclude themselves from such arrangement by emailing [email protected]

(2) Supplier warrants that it has in place appropriate technological and organisational measures to protect against unauthorised or unlawful processing, and accidental loss, destruction or damage to Customer's personal data collected by Supplier in the provision of the Service.

10. General

(1) Customer agrees that Supplier may monitor and record details of Customer's and Users' use of the Service, including but not limited to the number of computers and IP addresses accessing the Service and details of and Tests or Surveys completed by Users, and use such details for the purpose of reporting to accrediting bodies and for general management of the Service including but not limited to setting prices.

(2) Neither party may assign or otherwise transfer any rights or obligations under these Terms and Conditions without the prior written consent of the other, except that Supplier may assign rights and obligations to any company which is an Associated Company of Black and White Trading Ltd. For the purposes of these Terms and Conditions "Associated Company" shall have the meaning attributed to that term in section 449 of the Corporation Tax Act 2010, as amended.

(3) Except as otherwise provided, all notices must be given in writing to the Supplier at: Unit F, 44-48 Shepherdess Walk, London, N1 7JP or emailed to [email protected] and to the Customer at the address provided when placing their order.

(4) These Terms and Conditions will be governed by English Law and the English courts will have exclusive jurisdiction over any disputes arising under them.

(5) Where Customer is a body other than an individual the person signing or otherwise placing an order represents that he or she is authorised by Customer to sign it for and on behalf of Customer and to bind Customer.

(6) Should any provision of these Terms and Conditions be held to be void, invalid, unenforceable or illegal by a court, the validity and enforceability of the other provisions will not be affected thereby.

(7) Failure of any party to enforce any provision of these Terms and Conditions will not constitute or be construed as a waiver of such provision or of the right to enforce such provision.

(8) Supplier shall not be responsible for any delay or failure to fulfill any of its obligations under these Terms and Conditions nor be liable for any loss or damage suffered or incurred by Customer by any Act of God, war, government or parliamentary restriction, import or export regulation, strike, lock out, trade dispute, fire, theft, flooding, breakdown of plant or premises, late or non delivery of any supplies or any other cause whatsoever beyond the control of Supplier.

(9) The headings and captions contained in these Terms and Conditions are inserted for convenience only and do not constitute a part of the Terms and Conditions.

[tab:4. Data Privacy]

www.symposium.co.uk Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, newsletter and product preferences or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user's preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders .

Third Party Disclosure

Do we disclose the information we collect to Third Parties?
We may sell, trade, or otherwise transfer to outside parties your name, address, city, town, any form or online contact identifier email, name of chat account etc., phone number.

We engage in this practice because: List rental and list swaps are a service we occasionally provide to carefully selected third parties who may be of interest to our contacts.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented the following:

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting
  • DoubleClick Platform Integration

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page.

Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

Children Online Privacy Protection

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

  • We will notify the users via email within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.  CAN SPAM is American legislation, but in accordance with it's principles, we state the following...

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and to send information and updates pertaining to orders
  • We may also send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

We agree to the following:

  • NOT use false, or misleading subjects or email addresses
  • Identify the message as an advertisement in some reasonable way
  • Include the physical address of our business or site headquarters
  • Monitor third party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly
  • Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can email us at

  • Follow the instructions at the bottom of each email.
  • Contact us via the contact page on this site and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Black and White Trading Ltd (t/a Symposium Events)
Unit F
London, N1 7JP
United Kingdom

Last Edited on 2015-08-25